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Complaint Details
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Initial Complaint
05/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Receiving letter and phone calls to buy my home. Sent letter stating below;This is a second notice, please respect my request and remove my contact information from your database.I'm not interested in selling my house. I'm quite happy with it, and I don't have any plans to move. I appreciate your offer, but also see this as a breach of my privacy.If you continue to contact me, I shall report you to the authorities. I retain a copy of this letter and all documentation received to date.
Business response
05/29/2024
Hi there,
We are sorry for any inconvenience from the letters. We understand if you aren't interested in selling your home and don't want to receive our letters anymore. We have gone ahead and removed you from our mailing list. You should have received an email confirming your opt out. Please note that it can take up to 60 days for your record to be updated and the mailings to stop. Thank you for your understanding and patience. Please let us know if we can be of any assistance.
Initial Complaint
02/23/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
This company charged $20.00 to my debit card without my concent.I never contacted this company.I do not have any property to sell so why are they cargeing **** would like the money placed back on my card.Business response
06/24/2024
Hi *****,
Can you provide any documentation showing the charge? HomeGo does not charge anyone for its services.
Thanks,
***************Director, HomeGo
Initial Complaint
09/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Advertising to my house to sell to them my house. Picture of my house showing through the window on the letter.The use a fake return address.The letter came through ******** post office with a return address of *********************************************************************. This address is a restaurant.*********************** from HomeGo And *********** *********** Blog ************************** meet-the-real-estate-tech-...Meet the *********** Tech Entrepreneur: *********************** from HomeGo And New Western. by *********** Team on May 25, 2021 | Category: Interviews.As you can see they are harassing homeowners.This is fraud and deception.I want this illegal business to stop harassing thousands of people.There are way too many complaints against this company and yet nothing has been done to stop them.Business response
09/25/2023
We are sorry for any annoyance or inconvenience our letters have caused. We understand if you aren't interested in selling your home and don't want to receive our letters anymore. We'll be happy to remove you from our mailing list, we just need a little more information. You can request to be removed from our mailing list by visiting StopLetters.com, calling the phone number on the letter you received, or emailing us at *******************************.Initial Complaint
08/01/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I KEEP TELLING THESE PEOPLE AND COMPANIES TO STOP CONTACTING ME, HARRASSING ME WITH THESE OFFERS TO SELL MY HOME. I KEEP ASKING THEM TO TAKE MY NAME AND ADDRESS OFF OF THEIR MAILING AND CONTACT LIST NUT THEY KEEP CONTACTING ME AFTER I CONTINUE TO ASK THEM TO STOP. I INSIST THAT THEY STOP CONTACTING ME BY LETTER, PHONE, OR KNOCKING ON MY DOOR. I DEMAND THAT THEY NO NOT CONTACT ME ANY FURTHER.Business response
08/01/2023
Hello, we're sorry for any annoyance or frustration our letters have caused. We removed the address you provided with your complaint from our mailing list. You should receive an email confirmation to the email address you provided. If you are receiving mail at another address, please email us at ******************************* and we will be happy to assist you in unsubscribing from our letters. You can also unsubscribe at www.homego.com/unsubscribe. Please keep in mind that there may be letters already in progress that can't be stopped before they are mailed. It can sometimes take up to 60 days for letters to stop, but we will do everything we can to speed this up for you. Thank you for your understanding and please let us know if we can provide any further assistance.Initial Complaint
05/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I received an offer to purchase my family's home from a company called HomeGo. The letter was addressed to my sibling who passed away a few years ago. My sibling was never the owner of the property, the property is occupied, and the letter was sent to my address which is not the property address. To say that the information gathered in this proposal is unsettling is an understatement. This equates to trolling. And I find this to be an invasion of personal information. I would like the information to be removed from this business immediately.Business response
05/11/2023
Hi ****. We are sorry for any annoyance or inconvenience our letters have caused. We understand if you aren't interested in selling your home and don't want to receive our letters. We'll be happy to remove you from our mailing list, we just need a little more information. You can request to be removed from our mailing list by visiting www.homego.com/unsubscribe, calling the phone number on the letter you received, or emailing ** at *******************************. Please keep in mind that there may be letters already in progress that can't be stopped before they are mailed. It can sometimes take up to 60 days for letters to stop, but we will do everything we can to speed this up for you. Thank you for your understanding and please let ** know if we can provide any further assistance.Initial Complaint
04/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I've read the reviews of this company after receiving a letter in the mail from them. It read in the letter to go to a website to opt out of mailing which is ridiculous. My complaint is with the data collecting this company is doing when you have actual contact with this company. I see it as an invasion of privacy. They can chop down all the trees around them and mail them to me one envelope at a time all they want but I'm still not going to contact them to tell them to quit mailing letters.Business response
04/19/2023
Hi ****, we have successfully removed you from our mailing list and you will no longer receive letters from us in the future. We understand it can be frustrating to receive letters after requesting to be removed from our mailing list and we apologize for that. The normal process can take 60 to 90 days because letters are already being printed and we are not always able to stop them from being mailed. However, we will do everything we can to speed this up for you. Again, we are sorry for the frustration we caused and appreciate your patience and understanding. Please let us know if we can provide any further assistance.Initial Complaint
04/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
If this company chooses to stalk people, ride by their house and take pictures, I feel like they should include the name and address of every employee when they send threatening letters. If you would not be comfortable with me having your address where I can look up where your kids go to school and sit outside your house taking pictures as they get off the bus, then why do you think I should be okay with this? They lie about getting the pictures from ******* I saw people taking pictures in front of my house and the picture in the letter is not on ******* They are lyers and stalkers and should be brought up on charges or have their addresses published to strangers just like they are doing. They should be harassed every day until they give in and sell a property that they worked and earned and paid every ***** for just so some scum company can low ball them and make profit. If you have to harass people into doing business with you, your company must be pretty awful. Stop being such greedy, scumbags invading people's privacy.Business response
04/03/2023
We're sorry if our letters upset you in any way. We use public images as a way to personalize our letters to the people we're mailing them to but it is never our intention to cause annoyance or frustration. We have removed you from our mailing list and confirmed you will not receive any letters from us in the future. If you do ever decide to sell your home, we would love the opportunity to work with you. Thank you for your understanding and please let us know if we can provide any further assistance.Initial Complaint
10/17/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
This predatory "business" regularly sends my photos of my home and offers to "purchase more property in your neighborhood." I was told online that mailings would take 90 days to stop. I was told on the phone that mailings would take 60 days to stop. These insanely predatory marketing practices are blatant attempts by non-locals to profit off the gentrification of our neighborhood.Business response
03/16/2023
Business Response /* (1000, 10, 2022/12/15) */ Hi ******, we're sorry for any annoyance or inconvenience our letters have caused you. Keep in mind that it can sometimes take 60-90 days for letters to stop. This is due to the fact that some letters are already in progress and can't be stopped before they are mailed.Initial Complaint
09/13/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
On 09/13/2022, I received another mail communication with a picture of my home showing through window of it. In addition, I am receiving calls again regarding the sale of my home. I've asked this company numerous times to cease all communications via mail and phone calls. They ignored my request which is now harassment bullying. I've not one time play a for sale sign nor did I contact this company for the purpose of selling my home. I've had previous mailing mark "Return to Sender" but continue to ignore my request.Business response
11/17/2022
Business Response /* (1000, 5, 2022/09/27) */ Hi ******, we're sorry for any annoyance our letters have caused you. We have removed you from our mailing list. Keep in mind that it can sometimes take 60-90 days for letters to stop. This is due to the fact that some letters are already in progress and can't be stopped before they are mailed. However, we're usually able to process requests much more quickly and we will do everything we can to speed this up for you. Thank you for your understanding and please let us know if we can provide any further assistance.Initial Complaint
08/29/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
HomeGo refused to stop harassing us with unwanted junk mail. We asked to be removed from the mailing list but they refused to do so. This is unwanted harassment from HomeGo .Business response
10/28/2022
Business Response /* (1000, 11, 2022/09/06) */ Hi ******. We are sorry for any annoyance or inconvenience our letters have caused. We understand if you aren't interested in selling your home and don't want to receive our letters anymore. We'll be happy to remove you from our mailing list, we just need a little more information. You can request to be removed from our mailing list by visiting StopLetters.com, calling the phone number on the letter you received, or emailing us at ****@homego.com. If you ever change your mind about selling, we would love to work with you.
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Customer Complaints Summary
29 total complaints in the last 3 years.
3 complaints closed in the last 12 months.