Business ProfileforCustom Kitchens of Houston

We had a consultation with KBD (Kitchen and Bath Decor) on December 22, 2022. The consultant was over an hour late to the scheduled meeting. We came to the showroom on December 28, 2022 to select materials and signed a contract for new cabinets, wall cut out/small pass through, backsplash, and quartz counters for $28,400. KBD requires payment in full at time of signing contract and encouraged us to use the financing company they recommended. We were told the price was a special deal/best deal of the year and would only be good if we signed the contract and paid in full before leaving the showroom that day, so we applied for the financing and KBD was paid in full that day. I am writing this on November 8, 2023 (over 10 months later) and the kitchen remodel has still not been completed—despite full payment. What has been done is of poor quality/poor workmanship with many defects and flaws. Attention to detail has been severely lacking. Communication has been lacking, as I repeatedly try to get the work completed and often receive no response. Since contracting KBD, I became pregnant with our second child and had the child, all before the small kitchen remodel has been completed. I had hoped everything would be complete well before the baby was born, but now I’m having to deal with this while having a newborn and toddler (in addition to the significant amount of stress this situation added during my pregnancy). We delayed moving into our house because the kitchen was not complete, and thankfully got the kitchen to a functional state before the new baby was born. However, it is still not completed and what is done has many flaws. The KBD contract includes language prohibiting the customer from “in any way shape or form publicly criticize, disparage, or call into disrepute” KBD; however, the Consumer Review Fairness Act protects my right as a consumer/customer to post this honest review, and I fully expect KBD to respect this federal law.