Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June of 2024 I had taken my 2018 **** F-150 into Joe Myers Ford for service due to oil leak and transmission CDF drum causing the truck not to shift (i.e. **** 10R80 Known Transmission Problem). The truck was left in service for a month and warranty covered a complete transmission overhaul to replace the known defect. Ten months later, I am back at Joe Myers Ford for the same problem. *** Myers' **** is trying to have my warranty company (*********) pay for the service, but this should clearly be paid for by *** Myers since it was one of their own transmission service techs that made the transmission overhaul. I went into **** today and my service advisor is saying that they do not want to pick up the cost. I informed them that it has only been 9-10 months and the transmission is not properly working. In fact the service advisor informed me that the current transmission tech informed him that my transmission does have damage and that metal shavings were found in my transmission and that the transmission was not completely overhauled, as previously paid for by my warranty company. My invoice from last Summer shows I was charged for a complete transmission overhaul, which was to include a new CDF ********** I went up to Joe Myers Ford service ***** to see my service advisor, ******* ******. ******* told me in conversation that he has had problems with getting his manager to cover the problem and asked if I would come talk to his boss on his behalf. I went into the dealership to help and have never been talked down to and scolded as I was today by ****** ****, *** Myers Fixed Ops Director. Completely unprofessional and my truck still remains in the air, unfixed, and no resolution insight. Poor customer handling and complete fabrication of service provided and bilked my warranty company and me out of money for a service they claimed to have provided.Amount paid last Summer for this fix was approximately $8K-10K.

• Initial Complaint

  Date:07/01/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase our 5th vehicle at Joe Myers Ford in *******. They are cons and lied to me and gave a compelling story to make it seem like I was getting a good deal. I even had a manger tell me to do illegal activities to get "rid" of my trade in so I would not be upside down on a new car since they were not giving me much on my trade in value. They forced the $6k warranty plan and said cannot be removed, which I am canceling to get a refund. Ironically the warranty company is owned by the same company who owns *** Myers. My brand new vehicle I have had for 8 weeks now has been in their service department for 4 of those weeks and no update in sight. Will never give these people another dime. After 5 vehicle purchases, you don't treat people like this. Deceptive practices will get you nowhere! I emailed the ** **** and he had *** call me and was no help whatsoever. I wanted to trade my defective Edge in for the Explorer that I originally went there for in the first place. Now *** tells me that my payments will DOUBLE and my vehicle depreciated so much since the purchase on 4/30/24. This company definitely did not take on the motto of "Whatever It Takes" like Mr. ******** did. I will NEVER purchase another car from this company because they are deceitful and dishonest. After almost 4 weeks of being in the service department I still do not have my newly purchased vehicle. I would like ownership from ****************** to discuss with me how we can rectify this situation. There are so many other issues to discuss and add on to this complaint but there is not enough room to type it all out. Please help me as I am a consumer who just wants you to do what is right!

• Initial Complaint

  Date:06/25/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April ******* I put a down payment of ****** on a used **** that was supposed to cost 30k but the finance guy added a warranty without telling me that it was a 3 party warranty and thus it would raise the price. The vehicle has been have the exact same sensor and oil warning problem since I bought it. I have only driven the vehicle 3 days maybe 4 between the day I bought it and today 6/25/24 They told me the sensor was fix but all they did was glue it on to the grill and it still malfunctions and I was told the leak could not be found but warned that their lawyers would have no problem getting they money I owe them out of me if I attempted to renege on the contract.

• Initial Complaint

  Date:04/08/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3-4-24 I walked into Joe Myers Ford to purchase a pre-owned 2021 Lincoln Navigator. I am disabled with spinal cord damage. I do not like stressful situations as they make my condition worse and have uncontrollable outbursts and body trembling. With that being said, I wanted to buy this navigator because I had a previous employee of mine, and friend who worked there who would make it easier and less stressful. I agreed to pay the full asking price, took their first offer on my trade value, and first offer at financing that had no stipulations per the salesman, Tim V, the finance manager Joe, and another new finance guy that was in the office when i signed. The finance guy added additional products to the loan that i had agreed to, we signed the deal and I left in my navigator and my legally binding/signed contract by both parties. The dealership was unable to fulfill financing. On 3-22-24 I was told the loan did not get funded by ********* as agreed, so they submitted my loan to 9 additional banks and found another who would be willing to fund it, at 20%+ interest (original contract was 14,98%. I told him I would never agree to, we had a legally binding contract that they had to fund in 10 days. on 3-23-24 I was told to resign at the 20% interest or bring the car back. This was the first mention of bringing the car back. Texas law requires the contract to be funded in 10 days or the contract is legally binding and the selling dealer is the financier.On 3-24-24 The harassment began from the sales guy accusing me of submitting fraudulent information, texted that ********* ******** lawyers were certainly on retainer and will come after me, telling me i needed to get my life togfether, i was the problem and accused me of having 15 repossessions (i do not). on march 25-2024 Tim texted that they would reduce the price of the vehicle by several thousand dollars to make the payment the same at the same 72 month term, but I could not resign until 4-2-2024 for some reason.

• Initial Complaint

  Date:04/01/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2019 **** eco-sport with under ***** miles started having engine malfunctions, and would not accelerate at all. I had it towed here and was told they needed to replace the engine. I had it replaced in October 2023, Which took two months, and now I am Having the same exact engine light come on and my car is slow to accelerate even after replacing the engine. I brought the vehicle back to *** ****** **** and was told that this is a new issue and the parts that need to be replaced are technically outside of the engine so not covered under warranty the repair invoice total that was quoted to me is $2400. I refused to pay this because I dont understand how the engine is replaced and three months later I have the same issue but **** is saying its now a new engine problem. Since then, I checked online to see if there have been any recalls on the vehicle and was shocked to see Jan ******* Manufacturer Recall Number 23S64 NHTSA Recall Number 23V905 Recall Status Recall Incomplete, remedy not yet available Summary ON YOUR VEHICLE, IT MAY BE POSSIBLE FOR THE ENGINE OIL PUMP DRIVE BELT TENSIONER ARM TO FRACTURE, AND SEPARATE FROM THE TENSIONER BACKING PLATE, ANDOR THE OIL PUMP DRIVE BELT MATERIAL MAY DEGRADE AND LOSE TEETH, RESULTING IN A LOSS OF ENGINE OIL *************** Risk A LOSS OF ENGINE OIL PRESSURE CAN RESULT IN ENGINE DAMAGE ANDOR SEIZURE, WHICH CAN RESULT IN A LOSS OF MOTIVE POWER AND A LOSS OF THE MECHANICAL VACUUM PUMP REQUIRED TO PROVIDE POWER BRAKING ASSIST, INCREASING THE RISK OF A CRASH.Not once did anyone at **** tell me that there is a recall on my vehicle that is stating the exact issues I am experiencing. I am a single mother of 3 children and work full time therefore I am concerned about my childrens safety while driving this vehicle. The vehicle experiences sudden loss of power while driving at high speeds on the freeway.

• Initial Complaint

  Date:03/11/2024

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my car in at ****** miles to have the windshield wiper motor repaired. I was told I needed an new Body Control Module to fix my problem, this turned out to be incorrect when I was told the issue wasn't fixed and I can pick up my car. The 2nd guess was that I needed a new wiper switch. At this point we agreed to half price since they didn't fix my problem and just threw the most expensive parts they could at my car. Real issue was the motor itself which I replaced, so *** Myers was wrong twice in 1 visit. I brought my car back at ***** miles with a check engine light, p0420 p0430, both catalytic converters are bad. *** Myers stated this is not related to the replacement of the Body Control Module because the code is being generated by the Powertrain Control Module. I was charged for the tech to look at my car and refuse to do the work because I have exhaust modifications. I was told to get new catalytic converters which I did. now at ****** miles I get the p0420 p0430 codes again. I went to a muffler shop to have my Cats checked and they said everything was fine and pointed me in the direction that I needed a tune, that I would have lost it when *** Myers touched my car. I get a tune and 2 days later my emissions system goes to a fully green status. I am asking for reimbursement for what I was charged for new CATS that I didn't need, my repeat visit where they refused to acknowledge they caused the check engine light , and the tune that *** Myers removed that actually fixed my car. total ******** I am requesting to be reimbursed. I received my car back worse than when I dropped it off. I left messages for 2 weeks with no callback. I spoke to a **** who listened and even acknowledged the *** replacement would wipe the **** but his superior said they don't "feel" they owe me anything. I was also promised a callback by his superior ***** who did not call me back. I should not be financially responsible for their ineptitude.

  Business Response

  Date: 03/27/2024

  To whom it may concern,

  Upon researching this repair,there is no evidence that *** Myers affected an inappropriate or unnecessary repair when Mr. ****** brought in his vehicle. The vehicle came in on June ******* RO# *****b, our technician, diagnosed the vehicle as having two codes.Those codes were P0420 and P0430. These are both exhaust converter codes. The technician confirmed that both converters were partially clogged using a back pressure check via the oxygen sensors. The readings on the gauges of between 1 and 2PSI indicated the need for replacement. *** Myers did not do the converter replacement and left the codes uncleared so the customer could take his vehicle to another repair facility (at the customers request) and get the work done.

  *** Myers stands behind its original diagnosis and is unable to comment on the repairs or opinions that the client received after leaving *** Myers.

   

  *** ******** for ****** ****, Service Manager at Joe Myers Ford

  Customer Answer

  Date: 04/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  [Provide details of why you are not satisfied with this resolution.]

  I did not request to take my vehicle elsewhere for repair, the dealer refused to make repair due to having a modified exhaust.

  If the dealer was correct then the new catalytic converters would have resolved the issue with p0420 p0430 codes. Issue was not resolved until i had my car tuned fixing the issue the dealer caused by removing my tune without my knowledge or consent.

  I stand by my origional statement that i received my car back worse than i left it and the unnecessary replacement of the body control module flashed my powertrain control module costing me money the dealer needs to reimburse me for

  
  Regards,
  
  
   

  
  

• Initial Complaint

  Date:02/20/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Left a deposit of $500 for a **** Bronco. Canceled order on the 15th of February over the phone with a sales person who said I dont need to come in. Long story short, the sales person has gone AWOL, no manager has called me back, and finance manager didnt get back to me, and now a SECOND one has told me hed need the receipt and to find a folder. If it has been communicated to me in a timely manner, I would have been there, but it just seems like theyre waiting for the 60 days to expire to leave me with no recourse on requesting a refund.

  Business Response

  Date: 02/21/2024

  Joe Myers Ford apologizes to Mrs. ****** for any poor communication that may have transpired between her and the store during her attempted order of a new Bronco Sport. Her deposit was refunded as soon as we were able to do so, I have attached a copy of the receipt showing this.

  Customer Answer

  Date: 02/25/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   
  

• Initial Complaint

  Date:02/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am going through a divorce. I owned a ****** ******* My ex-husband is on the truck as co-borrower. Joe Myers bought and sold my truck without my knowledge or authorization. I did not sign my title over to anyone. When I spoke with the dealership they denied knowing any knowledge of the vehicle.

  Business Response

  Date: 03/28/2024

  To whom it may concern,

  Mr. *** brought in all of the appropriate signed legal documentation representing that he had the authority/permission to trade the vehicle in question.

  *** Myers is available to answer any/all inquiries from a legal authority if Mrs. *** believes something illegal has taken place.

   

  *** ********

  Joe Myers Ford

• Initial Complaint

  Date:07/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $795 for window etching that was never done and I was also charged $2,195 for a protection package that included tinting the windows which was done incorrectly and was cut too short and is also bubbling in paces due to poor installation.

  Business Response

  Date: 08/10/2023

  Mr. *****,

  Our paperwork indicates that we "etched" the windows, but if an examination of the vehicle verifies that it has yet to be done and you do not want it installed, we would be glad to issue a refund. The window tint that you purchased has a workmanship warranty and we would like to discuss options to remedy the issues. Your purchase order indicates that you may not be garaging the vehicle near Joe Myers Ford, can you please call, Aubrey ****, the service manager to arrange the repair of the tint? His direct number is 281-202-****.

  If you have any additional questions, you can email or call me at the below contact information.

   

  Pat ********

  p********@joemyersford.com

  713-299-****

   

  Customer Answer

  Date: 08/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  [Provide details of why you are not satisfied with this resolution.]  I have sent videos and pictures of the windows of the truck clearly showing the window etching was not done.  I have emailed and called Pat, the person that responded to this complaint and I NEVER receive a call back.  I have left messages with my salesman, the sales manager, and Pat.  No one even responds to me so this message stating I need to contact them is not acceptable.  They need to contact me at ************.
  
  Regards,
  
  
   
  

  Business Response

  Date: 08/16/2023

  I talked to Mr. ***** on the phone and have sent him a refund on the uninstalled window etch. He will contact me with the information to perform a warranty claim on the bubbling tint. I have also provided Mr. ***** with my direct contact information. Mr. ***** is satisfied with this resolution.

   

  Pat ********

  713-299-****

  Business Response

  Date: 08/25/2023

  I talked to Mr. ***** on the phone and have sent him a refund on the uninstalled window etch. He will contact me with the information to perform a warranty claim on the bubbling tint. I have also provided Mr. ***** with my direct contact information. Mr. ***** is satisfied with this resolution.

   

  Pat ********

  713-299-****

• Initial Complaint

  Date:06/10/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3 weeks ago we were sold a 2019 Honda Odyssey Minivan under the assumption we would be driving off the lot that day. Come to find out the car was sold to us before it had been inspected. And after a string of zero communication, sketchy behavior and unanswered questions we still do not have the car because of claims of unable to pass inspection. Excuses like not enough service members, it’ll be ready soon and check back with us later have occurred. What we know so far is car did not pass inspection and they have been working on it but everytime we have gotten in contact it’s a different situation. At this point in time as a mother I do not feel comfortable taking the car even if they do say it’s ready as I do not believe it is safe to drive for me and my kids and I don’t actually know anything about the car. We have called everyday for 2 weeks trying to get in touch with management but the only communication we’ve received is from the sales rep who keeps telling us it will be ready the next day. We would like a different minivan but can’t even get in contact with them to discuss it my husband is called managers directly, service station and techs. The bank has paid the dealership and our payments are suppose to start in two weeks on a vehicle not in our possession.

  Business Response

  Date: 06/13/2023

  Joe Myers apologizes for the delay in delivering the Honda Odyssey to her. The vehicle required new emission components, which Joe Myers provided at no charge, prior to delivery. Subsequent to the aforementioned repairs, the vehicle was cleaned and fueled and delivered to Mrs. *******. Mrs. ******* is in possession of her car now and is happy.

  Please feel free to reach out if you have any additional questions or issues.

   

  Pat ********