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Complaint Details
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Initial Complaint
09/01/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Ordered garage in March 2021, was told delivery would be 2-6 weeks. It is now 6 months later and I have no garage, nor will the refund my deposit.
Business response
09/01/2021
Good Afternoon,
The scheduling department has contacted customer to informed him that they will be going to the area at the end of next week or the beginning of the following week, once they have the date & time customer will be contacted 2-3 days prior to the installation
Initial Complaint
08/27/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I was in the market for a metal structure to buy rent to own I found someone working for royal network **** I ended up deciding on a structure. I signed everything and had an overall nice experience. That is of course until the next thing happened. I decided on 08/20/21 and signed on 08/21/21 I had a death in the familly and I am needing to move to another area where I cant have this structure. I tried to reach out over the weekend no answer I tried to reach out Monday and Tuesday no answer then I got ahold of someone and I was told I cant have my money back and that it was impossible. I called the manufacturer and they hadnt even received the order yet on Wednesday 08/24/2021. They took $1500+ From me and one day later cant return the fund. Now they are rude and childish and I need that money to move but they dont care. Please help meBusiness response
08/26/2021
I apologize for any inconvenience.
It would appear that order was sent to American steel not Eagle Carports. We do not service the area that you are located in. It would appear that you will need to take the complaint to American Steel Carports or Royal Network.
Business response
01/28/2022
Good Afternoon,
when a customer cancels the order and wants to get his deposit they have to get back with the dealer since there the ones that has the money
Initial Complaint
08/21/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Purchased a steel barn from a company out of *******, MI in March 2021. Company would not put us on the schedule to install without half down. We paid $5000 down on 6-16-2021 onto our C.C. They came out to install the barn on ****, but did not have the correct screws we paid $600+ to have match the metal siding and roof. They couldn't find the screws, so we got pushed back on the schedule til July. Came out the 2nd time, and had the wrong door. They tried to make us take a roll up door instead of the panel door we ordered. We have contacted this company a ridiculous amount of times for a refund. They continue to give us the run around. All we want to do is get a refund of our $5000. I don't understand why they make it so difficult when they are the ones who keep messing everything up. We no longer trust this company.Business response
09/30/2021
Good Afternoon,
We will refund the $5000.00 to the credit card he paid with
Customer response
10/01/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***********************Initial Complaint
08/19/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
Ordered a steel garage from on March 24, 2021. Requested 10% down. Paid $2188.00. They said it would take no more than 6-8 weeks to have the garage installed. I contacted the vendor on May 22nd checking on status. Said its in process I should be hearing from someone soon within the week. Here are all the dates I called and no response back from them. May 22, June 9, June 22, June 28 2x's, July 12 2x's July 12 called ****** from the main office he was the person that sold us the unit and told him to REFUND our down payment that theyve been stringing us along with lies not telling us the truth as to why this garage isnt installed. He said they are working on it. They never even made it. Told him not interested anymore in the lies refund our down payment. July 12 ******** called back to tell me that they DO NOT have a permit for installation in *********, **. Told to refund our down payment. We never received any product, need refund! Now when I call they just hang up.Business response
08/30/2021
Good Afternoon,
Since the customer order directly with ********************** Building Outlet I was doing a research and our records indicate that the order is cancelled. The down payment was given to the dealer.
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Customer Complaints Summary
55 total complaints in the last 3 years.
23 complaints closed in the last 12 months.