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          Business Profile

          Movers

          M&R Expedite Mover & Storage LLC

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Movers.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            06/15/2024

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            06/13/2024 I originally signed a contract with Rapid Express for a 1 1/2 bedroom move along with 50 boxes and 2 bikes from Mesa, Arizona to Yorkville, Illinois for a move on 06/13/20. My original contract was signed for the services of Gabriel ****** of R**** ****** company, **** ****** ****** *** ******** California 90023. Tel# ************* ***** *** ******* on March 1st, 2024 at 10:26 am. Hi I was quoted me $2,450.00 for 400 cubic feet on the truck. About 4;30 I receive another call stating that they will be theret hat he was with M & R .He said that Gabriel ****** was just a broker and they signed the contract over to M & R. I never gave permission to contract with anyone else. This guy started talking like a car salesman. I told him not let his workers start moving m items until he got the quote from his boss. Then he told me that the lowest he could go on the price was $3200 which I was willing to accept. However, I thought that would be $800 dollars more than my original quote of $2,450. I had already paid $800 deposit to Rapid Moving back On March 1st when I signed the contract with them. I made it clear to this guy that I was only willing to pay $800 more than my original quote of $2,450 or to just cancel the move. He assured me that would be the price I would pay. Then after everything was loaded and it came time for me to pay he showed me a bill for $4000.00. I am a senior citizen going on 75. I feel this company took aSomehow Rapid moving hired this company with out informing me, the customer. Then I get scammed by M & R.. They want me to pay an additional $1625.98 upon delivery of my items which I believe is totally unfair. I should only have to pay $800.00, This guy lied to me and waited to show me the bill until everything was already loaded.

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          BBB Rating & Accreditation

          F

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          Contact Information

          24223 Yelverton Glen Dr

          Katy, TX 77493

          (888) 748-8327

          Customer Complaints Summary

          4 total complaints in the last 3 years.

          4 complaints closed in the last 12 months.

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