Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/19/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I hope you are doing well. I had my car repaired by Trusted Business and Auto Concern LLC on January 22, 2025. I paid out of pocket because the insurance company of the individual who hit me were having a hard time getting in contact with her (I had been waiting over a month by then). After the repairs to my car were done, the insurance company (**********************************************) reaches out to me, letting me know they accept 100% liability and I would need to send over an invoice from the body shop and before/after pictures of the repairs. On February 12, 2025 I reached out to Trusted LLC about the invoice. From that day on, Ive been met with false promises about sending and attaining the invoice. I have called, texted, and repeatedly requested the invoice for over the last month but the shop has either ignored my calls and messages or made vague assurances without following through. At this point, I am really concerned that I will not be able to obtain the necessary documentation from them without going the legal route. All I am asking for is an invoice so I can get my money back from the insurance company.

• Initial Complaint

  Date:04/08/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found a 2008 Hondo Civic through ******** Marketplace ***************** and arranged to meet the seller at his home. I paid $4500 through Zelle under the impression the car was in good condition, however, the ** was not working. Moreover, title of vehicle was never mailed to me. I asked him to repair the **. He promised to fix within a week, so I left the car in the shop. I even paid for ** Refrigerant. However, the ** was not repaired on time, so I asked him to return the money after one and half months of car being in his shop, but he never refunded the money. After I had given up on the car, he told me after two months the ** was fixed. Now I don't have the car back and the money is not refunded yet for about 11 months.Also after buying the Civic, I had a 2007 Lexus VIN ***************** which had a transmission problem. I sought assistance from the same dealer on his promise of making it in working condition. I agreed and paid for towing, used engine, engine replacement, ************* pump, battery replacement, exhaust repair, & oil change. I paid him $2817 for Towing, engine, labor, and ************* pump. And as per his suggestion, I paid $80 for Muffler repair, Motor and muffler connection $75, new battery $100, and oil change $40. Despite these investments, the Lexus remains inoperable, and the seller has shown no interest in rectifying the situation.Furthermore, I had to pay for many Uber rides my place to his mechanic shop and his home. Since I don't have a car, I had to pay for trips to grocery store, gym, and visits to my friends. I used most of my savings to buy the car, so I didn't have any money to buy another car. Adding to the distressing experience, the shop owner made racist remarks, referring to me as "Indians" despite my nationality being Nepalese, and subjected me to verbal abuse multiple times. In addition, I was forced to follow up daily to ensure progress, only to be met with empty promises.

  Customer Answer

  Date: 04/09/2024

  Hi BBB,

   

  Thank you for your email.

  The owner/manager of the business is 

  AYOWOLE **************************;
  TRUSTED BUSINESS AND AUTO CONCERN LLC

  The business's address is *********************************************

  Please let me know if you need more information.

   

  Thank you,

  Gaurav