Complaints

• Initial Complaint

  09/26/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  In July 18, I purchased a used Motorhome from ** dealer named Kennedale Camper Sales(429 W Kennedale Pkwy Kennedale, ** *****), I paid off the full amount and now two months past, I cant get the vehicles title clean and cant get the title transfer to me and register legally, I was told by ****** *** officer that **** of **** is still on the Vehicles title, I contacted the sales agent and owner and other staffs by phone, email and text messages, asked them kindly provide the additional documents to satisfy the *** officers, but I waiting and waiting and keep running to *** office again and again, the dealer never provide the documents as the *** request. In my situation, can I *** the dealer for my lost? Can I demand a return and refund?

  Business response

  09/26/2022

  On April 6, 2020 ************ purchased a 2016 Cyclone. ************ resides in *******, so he was to transfer his title. We are unable to transfer the title in ***** because the customer is not a resident.  We sent the title and all supporting documents to ************ in ******* on April 11, 2020. It was received and signed for. On Approximately, two years later on August 16, 2022 ************ called and said he has all the supporting documents but no title.  We emailed a copy of all the paperwork to the customer on August 16, 2022. The customer stated he never transferred the title. We put him in contact with a person that could assist him in obtaining a Certified Copy of Title. Our contact was unable to help him because he waited too long to transfer the title into his name. Sixty days is the standard time allowed to transfer your title. We called the *** in ******** and tried helping the customer get a title. They informed us the customer must apply for a lost title. We emailed the customer instructions and a link on what to do. We have returned ************** phone calls, emails, and gave specific instructions on what to do next. I have attached all supporting documents and emails.  Im confused on why we are getting a complaint.

  Customer response

  09/27/2022

  Complaint: 18127812
  
  I am rejecting this response because:
  
  I really do not who is ****? I attaching the motorhomes title document to you, I cant find ***** name on it, I never have chance to communicate with the dealer like what the dealer described! The *** officer said that, **** of **** is still on the Title, and they need to see the bank has already released the title to the dealer who sell this vehicle to me! But this dealer never want to provide the additional documents as the *** require. 
  
  
  **************

  Business response

  09/27/2022

  I'm sorry for the confusion. Your *** requested additional documents on 8-31-22. We sent those documents to your *** on 09-01-22 ***** Tracking #************. It was signed and received on 9-02-2022 signed by ******************. The *** has everything they need to transfer the title. The *** or the customer has not reached out to us since the additonal documents were sent aned received. We considered the transfer was complete becasue we have not heard from either party requesting anything else. 

  Customer response

  10/03/2022

  Complaint: 18127812
  
  I am rejecting this response because:
  This messages and attached documents are not related to ***************, ** has none relation or any way of connection with dealers other customers at all! Why dealer brought other customer into this complaint?
  Regards,
  
  **************

• Initial Complaint

  08/11/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a used motor home from this dealer in July 18, within one month and drove with 200 hundred miles, this vehicle show up too many problems! 1, no power for the power line, 2, air conditioner not working, 3, entrance step not working, 4, washer and dryer not working. But this dealer refused to repair it!

  Business response

  08/11/2022

  Before the customer purchased the motorhome we did two walk throughs on the unit. They got to see everything work twice. After the second walkthrough, the customer damaged the leveling **** system. We had to replace the control board, which was $500. We did not charge them for this part. They still did not understand how to operate the leveling **** system. We went over the levling **** system two more times before they left. There was a lanuage barrier because the gentleman purchasing the motorhome did not speak english. There was a person that spoke english with him, translating the instrcutions. We spent a total of 10 hours going over the operations of the unit. The customer took the motorhome to another facility to have wiring done for the tow dolly. After they wired the motorhome, they starting having issues with the power system. We have already instructed the customer on what to do. The customer also purchased an extended warranty, which is accepted an any dealership in the U.S. We have provided instructions on how they need to proceed with repairs.

  Customer response

  08/11/2022

  Complaint: 17700602
  
  I am rejecting this response because:
  
  Regards,
  
  ***************

   

  Business response

  08/12/2022

  The customers were in our parking lot, parked on a downslop. They were trying to operate the leveling jacks on their own. Prior to this instance, we expained and demonstrated the leveling **** system three times. They let the jacks down, lifting the motorhome off the ground. This locked up the **** system causing the control board to freeze up. We had to manually release the **** system.  The customers were told the board was now bad and we replaced it. We told them the board is $500 and we are not going to charge them.  After the control board was replaced, we demonstrated again how to properly operate the leveling jacks. We normally do one walk through with our customers to show them how to operate everything. We went through the motorhome 3 times and explained how to operate everything. The issue was the lanuage barrier.  Each appliance/component was demonstrated to the customer and explained, then the translator translated that information to the buyer, three times. 

  We would never let a customer leave our dealership without something not working. The customer signed an agreement stating they have seen everyhing work in the motorhome and are satisfied. Before the buyer signed any paperwork, the information was translated, then he signed.  The customers were shown multiple times everything in the motorhome worked.  The customers purchased an extended warranty. We have instructed them several times how to use the exteneded warranty with detailed instructions. Any dealership in the US will accept the extended warranty that has an outside serivce facility. 

  We have been in business since ****. We are a small mom and pop dealership. We take care of our customers. Always have, always will. 
  

   

  Customer response

  08/12/2022

  Complaint: 17700602
  
  I am rejecting this response because:
  
  Regards,
  
  When they show the unit to me, I pressed the button and the **** system not working properly, they explained it was because the ground is not even! They never told me the system need $500 dollars repair! They did not told me the system was broken, the owner just told that the system can be operated only when the ground is even! If they told me the system was so easy to break, I wont dare to buy their MotorHome! And with their peoples around me, operated in their place, if the system broken in showing, would it be customers fault? 
  I do not speak good English, I rely on translator! Under the business regulations and by law, within one month and 200 miles driving,  if I speak good English, they will obey the business rules and regulations? Because I do not speak English, they  wont solve the problems according to law?  I feel  Serious Discrimination! 
  I messaged the ** sales person  when I found out the power plugs were no power, he sent over a service facility card and I went to there and paid for the repairs. I keep the service records and the records of communication with the sales person, i followed his instructions to fixed the power line, this is not the reason he can use to avoid his repair works. -- 
  
  Xijie Yu 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩