ComplaintsforLinnemann Realty

• Initial Complaint

  02/09/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  This has to be the realty agencies I have used as a tenant in the past 25 years. I moved out in Oct 2023 today is 9 Feb ****and it took over a month to get my deposit back because the had the wrong address, an address that I never gave them. I went in to talk to them and they said it could take another month for me to get it because they had to cancel the check they sent out and reissue a new one. (***** law is deposit back in my hand within 30 days.) They did not see the issue with this, I bet they would see the issue if i owed them rent and told them it was not big deal and they would get the past due rent in a month or so because I used an address for them that I made up, I am sure I would be charged a late fee. I used their preferred carpet and house cleaners that they listed. I was charged again because I sent the receipts 3-4 days late. Ill admit that I was late with the receipts but the services weren't done until two weeks later. They couldn't call and cancel and reschedule with the correct companies. That's just an example of how much they care for the tenants. I got no receipt from them about them receiving the keys I dropped off. When I emailed them about the cleaning services I was charged for they said nothing they could do because the services were already completed....two week later. They did tell me they did owe me $35 more after reviewing my initial move in inspection. Its been over a month when I asked them where they were sending that check since i never gave them a forwarding address. That was over 5 weeks ago and no check or email asking for my current address or telling me a check is ready to be picked up

  Business response

  02/16/2024

  ****************** turned in keys to 212. Gemini on October 20, 2023. ****************** failed to supply receipts to the office with his keys. Cleaning and carpet cleaning receipts were sent via text to our system which is not used by any one specialist, and was not an option for turning in receipts. 
  
  ****************** also never provided the office with a forwarding address which is required to close a file within 30 days of key surrender, when his disposition and refund were mailed there was a delay due to the post office having to forward his mail to whatever address he relocated to. 
  
  ****************** turned in keys October 20, 2023 and his account was closed November 17, 2023 which is well within 30 days to close a file and was done so without a forwarding address, and sent it in the mail to his last known address, which was 212 Gemini. ****************** disputed charges against the account while acknowledging that he did receive his refund check and disposition letter on December 4, 2023, and was not cashed until February 1, 2024.
  
  At this time we are unable to send out his additional refund of $372.38, which includes the carpet cleaning and cleaning refund directly to ****************** because we still do not have a forwarding address on file. We would like to send ****************** his money directly and we kindly request his forwarding address so that we may do so.

  Customer response

  02/20/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *************************

• Initial Complaint

  06/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am currently serving in the ************* Army and was on Pcs orders, I left my house I own in the hands of the property management team Linnemann Realty. I put my house on the market in March to rent. No one reached out to me for anything. I called a couple of times asking what needs to be done or fixed before I moved out and was told to have carpet, move out clean and pest control . On June 1 as any move out I did all my repairs, move out clean, move out carpet,******, lawn, and pest control and had all utilities turned off. A week later I called to ask what was going on with my house, mind you I still havent received any information from the property management. ******* was in charge of my property and thats who picked up the phone she proceeded to tell me my carpets were dirty and wasnt done, so I sent her over all my receipts. She than told me the house didnt look clean as if no one came to my house. I reached out to my cleaning and carpet cleaner s and my carpet cleaner was offended and said her information was vague. A week later I received a invoice of all things that needed to be done to my house and once again ******* said everything was dirty, I told her that I was offended and she stated she is the nicest person. I spent $6000 on repairs on my home and my invoice stated it was another $6000. So I requested another property management takes over my home. ******** then transferred me to the accounting . Emailing in order to turn over the keys I must pay the remaining balance. Which were things I already had done to the house. Such as carpet, clean, lawn and utilities. $221.00.******* has been very condescending and vague with my property and feels as if she just trys to get rid of me when Im asking questions about MY property. Ive ask to speak to the director/manager and am told they are busy. And have yet to receive any call back to try to resolve this at a lower level. This is extra stress during a pcs move I didnt need.

  Business response

  06/21/2023

  We appreciate you trying to rent your property with us but our job is
  to make sure that we inform all of our clients of procedures that need to be
  done to their homes to justify the price that we are trying to rent it
  at. We asked for your carpet cleaners to be recalled because they did
  their services before you were fully moved out. The cleanliness of the
  property needed to be done so to make it move in ready so that when a
  tenant moves out, they know in what state to leave it in since they
  receive it clean and in a good condition.  A large portion of both
  repair estimates that we received and provided to you was a full paint
  for the interior of the home. Anyone will tell you that prices for paint
  aren't what they used to be 5 years ago, and we offered to help you
  financially with all of these things by letting it come out of your
  future rent with a 0% interest rate, so we could get everything done and
  rented for you as fast as possible. The remaining balance of what you
  owed was lawn care and utilities since we did have services done and put
  the power and electric bills in our name.

• Initial Complaint

  05/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I placed a work order with this property management company via their tenant portal where all work orders are required to be submitted. The order was placed 5/2. A vendor/technician was contacted on 5/5 and came out to the property to inspect the A/C unit. The unit was frozen so they were unable to work on it. This was a Friday so I was forced to go the entire weekend without A/C. On Monday, I had to call the management company and spoke with a woman named *******. She had not been informed of anything from the ************************ Electric. I had to report that the tech was unable to do anything and that the issue had yet to be resolved. Another technician was sent out on 5/9. They made some repairs to the outside unit and left. Within the hour, the issue remained and I was forced to contact ******* again, which had yet again not been informed of literally anything. The technician came out a 2nd time that day and stated there is a leak, and will need to report back. Their opinion was to either replace the entire A/C unit or try to repair the leak. Per the contract with this property management company, they allow vendors to make repairs if the cost of repai is $500 or less. On 5/10, I was not contacted by either company, so I called *******, who is again, the only point of contact available to handle this issue from Linneman. For the 3rd time, she had zero updates or information regarding what the technician had reported. She then told me she would call to find out and would call me back. She did not call back. This company has not done a single proactive thing to get this resolved. The only communication that is happening is me calling daily to stay on them about the fact that I do not have working A/C. I live with my two children and we are approaching the time frame they are required to make repairs in. I will be looking into taking legal action.

  Business response

  05/12/2023

  Owner has approved a new HVAC system to be installed on Wednesday May 17th.  Tenant has been made aware.

• Initial Complaint

  07/22/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received a letter from Linneman Realtor on March **, 2022, that the rent would be increased by $200.00 effective June 1, 2022. I submitted a Notice to Vacate form on April 26, 2022 due to this increase and provided them with a forwarding address. On May 24, 2022, I called to schedule a walk through, but I was told that THEY would conduct the walk through once the keys were turned in. On May 25, 2022, I turned in my keys to the rental property in person. I received an email on July 14, 2022, stating that I owe a balance of $781.66. In this email it stated that We received the attached returned email. The letter had the address of ************************************************************************************ which was incorrect. I am currently in past due status as of July 7, 2022. However, the letter is dated July 7, 2022 and on the returned envelope, it is showing a location of ******, ***** on the same date as well. How is that possible? I never had any form of communication from May 25, 2022 until I received an email on July 14, 2022. I have requested a detailed itemized list of what I am being charged for on July 14th and July **th. I have not received a response. I am not disputing the Pest Control charges or the carpet cleaning charges as it is a requirement in my rental agreement. However, I am disputing the charges for RNs Home Cleanings, S&P Home Repairs, Reinspection Fees & two of their processing fees. Lastly, I have questions regarding the move in/out procedures specifically item # **. It states one thing on the move in and something different on the move out. I would like to resolve this issue before August 15, ***************************************************************** collections.

  Business response

  08/03/2022

  The tenant came in to the office to speak about her file.  She became very belligerent and spit in our employees faces without allowing us to try and help her or explain anything to her.  She then filed the above complaint without first allowing us the opportunity to address her issues.  She has not filed a formal complaint with our office.  Since her information was mailed to the incorrect address which has now been rectified and docs sent to the correct address, we will give her 30 days from July 28th to file the formal complaint/dispute with our office.  Our Lead CSR did go over the file and removed the carpet repair charge since she had the wear noted on her move-in condition form.  The invoice for repairs was sent to her and also letting her know to dispute the repairs individually and we would look over them as well.

  
  

   

  Customer response

  08/04/2022

  Complaint: 17601790
  
  I am rejecting this response because: 

  First and foremost, I would NEVER spit in ANYONES face. If I spit in an employees face, why I wasnt arrested? Now they are just blatantly lying on me because they know that they over charged me for things that they didnt fix or repair.

  Again, the only time I physically went to the rental company was to turn in my keys on May 25, 2022. My file was never discussed.
  

  There was no communication after May 25, 2022, until I received an email from Linemann on July 14, 2022, stating that I was past due.  As stated in the email from *****************************,he said that he would begin the dispute for **** Primrose ** He then offered to send the disposition letter to the correct address if I would like. I stated,Yes please. The address isnt 214 A *******. In the same email, I asked for a detailed list of what was wrong with the duplex. ******** stated that the email will have attached invoices with itemizations for your records. (See Attached Documents) I never got an email & didnt receive what I requested until July 30, 2022. 2 weeks later.
  

  For my final and formal resolution, I would like the $781.66 to be removed completely. I feel the $900 deposit that was taken is sufficient.All documents that were finally mailed to me were very conflicting as far as dates.   
  
  Regards,
  
  *************************

  Business response

  08/04/2022

  ************** in fact did not cause a scene or spit in any employee's face. That was in fact a separate incident that happened the same day with a different person and we apologize for that confusion. 

  The response of review and dispute, however, does fall within the standard 30 days and was reviewed by our Lead Auditor with the appropriate monies refunded to the tenant.
  

  Customer response

  08/05/2022

  Complaint: 17601790
  
  I am rejecting this response because: 
  

  I have not received an updated statement regarding monies refunded. Also, I would like for the lead auditor to look closely at the dates on the itemized invoices that were sent to me as the dates are conflicting.
  

  The **** County Carpet cleaning invoice #*** is showing issued on May 13, 2021. I was not living at the address until June 1, 2021. How is this possible?
  

  The Tenant Charge Invoice #**** was dated July 5, 2022.However, on my tenant portal it is showing an inspection date of July 6, 2022.On this inspection it has a list of NOT COMPLETED repairs. How can I be charged for repairs that werent completed?
  

  I feel like my $900 is sufficient enough to cover any charges. I would like this resolved as soon as possible.
  Regards,
  
  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩