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My Home Location

Columbus, OH, USA

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BBB of Central Ohio
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Business Profile

Gymnasium

Crunch Fitness - Franchise

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gymnasium.

Reviews

Customer Review Ratings

2

Average of 1 Customer Review

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Review Details

  • Barbara S.

    Date: 08/23/2022

    Barbara S.

    Date: 08/23/2022

    Management not refunding auto-debited money from my bank account for unused personal training sessions. Also not being upfront about # of remaining training sessions. Gym is fine but trainers not willing to accommodate working customer needs for Saturday sessions.

    Crunch Fitness - Franchise

    Date: 08/31/2022

    We worked to accommodate Barbara ******* on numerous occasions, as she had been with us some time, even through some necessary changes in our PT staff. We chose to let her cancel her personal training agreement back in April 2022(at no charge), so that she would have the ability to catch up on her purchased sessions that she had built up, due to her busy work schedule. We do have a recurring service agreement in which it does continue to bill until you come in and cancel, along with our thirty day cancellation policy to do so. With personal training, these sessions are yours to use at your leisure, however they do expire 90 days from the date of they invoice, so we work to get them booked out quickly so they can be used and not lost.

Crunch Fitness - Franchise is NOT a BBB Accredited Business.

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