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Business Profile

Marine Contractors

Austin Lakescapes
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/12/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ATX Lakesxapes installed a unleveled and unstable boat lift, it caused our boat to slide off and our engine sustained water damaged and now is not working and has to be replace as well as our power pole.

    Business Response

    Date: 07/01/2024

    Upon learning of the client boat's going into the water, the initial conversations with the client were cordial and we were working towards a solution. Within a short period of time, the client and his wife became threatening and harassing, texting non stop and making demands without allowing us an opportunity to investigate what actually happened. 

    They demanded our proof of liability insurance non stop without the opportunity to complete our investigation to put all of the cost on us without proof of fault.

    The client claimed the wrong size bunks were installed which were 12' instead of 10' which is what caused the boat to come off 

    A technician from the Sunstream Manufacturer went to the job site to confirm the lift was installed properly, change the bunks to 10' and we offered to pay for the parts and labor for this service. After the technician inspected the lift and spoke to the client, he confirmed the 12' bunks were indeed fine and the client agreed to keep them. The only adjustment the technician made was 3" on the back left leg stock. He also confirmed the lift was installed properly and we also provided proof of our general liability to the technician to show the client. 

    The client refused to come to an agreement on the final invoice minus any cost to pay the technician and stopped all communication. 

    It has not been determined the lift failed or was installed incorrectly and outside of the leg stock adjustment nothing else was done after original installation.

     

    If proof of failure would have been determined, Atx Lakescapes would have done what is necessary to rectify the error. 

Austin Lakescapes is BBB Accredited.

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