ComplaintsforLife Roofing & Construction

• Initial Complaint

  05/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We used Life Roofing and Construction on 08/04/2020 to replace shingles on our roof. A few weeks ago, we noticed shingles in the front of our us coming up off the roof. We emailed Life Roofing with pictures of the roof on 04/23/2022 inquiring if the company would come back out and make the repairs need on the shingles. I followed that up with another email on 04/25/2022 with no response. I then sent another email to the owner on 04/28/2022 and got no response. I then called the company on 05/03/2022 and got through to their call center. The person took all my information and advised someone would reach out to me but still haven't heard anything from the company.

  Business response

  06/15/2022

  Hello ******-

  This is so odd to hear from you through the BBB. We have not received a warranty concern from you.  Our records do not reflect a missed call, text or email from you. The last communication we have incoming in an email from 01/16/2021 at *****pm confirming us to come out for interior repairs. These were completed. Since then, you have slowly been paying off the owed balance on the account. The final invoice is attached and reflects the balance still owed.  

  For any warranty concerns, please reach out to our office at ************ or email me directly at *********************************************. 

   

  Thank you,

  ***********************************

  ************

  Customer response

  06/16/2022

  Complaint: 17205645
  
  I am rejecting this response because:

   

  I am attaching pictures of my phone and my email as evidence that I did indeed reach out to your company and never got a response back. When I didn't hear anything from an email response from you or Bengy the owner, I called the number in ******. The gentleman advised me that he would have someone call me back which never happened. We are working on verifying with our records that our balance is indeed paid. The is the first time we were made aware that a balance was due and the last invoice we received from the company was dated 12/08/2021 with a balance due of $327.00. I am almost certain that we did make that final payment of $327.00. I find this really odd that all of a sudden we have a balance due of $167 6 months later and never got another invoice from the company.
  
  Regards,
  
  ***********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩