Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The sales team falsely sold me a product that they said would be a fit for our needs. After 2 months of asking them to fulfill their promise, they admitted that their product could not deliver. I repeatedly requested to cancel the product, and the sales team said they would speak with management. They never honored my request. It took 60 days to deliver a service that only worked 75% of how they sold it to us. They are holding me to a service we stopped using months ago on a 12-month contract. They are charging me $392 monthly

  

  Business Response

  Date: 02/19/2025

   This has been escalated, and we are reaching out to the customer directly to resolve this matter pursuant to the terms of our Agreement. 

• Initial Complaint

  Date:12/09/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  09/19/24 First sales call. 09/26/24 Demo. Was told my current VoIP system would be able to be used in the same way I used it currently. No setup fee. Data would be transferrable from previous system. 10/17/24 Sent contract with setup fee - later that day it was waived 10/24/24 I am informed my VoIP will not work with this system in the same way I currently use it. 10/30/24 Told my data will not transfer 11/1/24 Email sent to discontinue 11/7/24 Emailed asking for update about my cancellation 11/12/24 Zoom meeting with sales manager 11/15/24 Follow up email about cancel 11/19/24 Sent another email about cancel 11/27/24 My attorney sent legal paperwork asking to cancel 12/9/24 STILL NO RESPONSE THEY ARE STILL TAKING MY MONEY

  

  Business Response

  Date: 12/12/2024

  We are looking into this customer's claims, and a manager will be reaching out to the customer directly to resolve this matter per the terms of the customer's contract.  

  Customer Answer

  Date: 12/13/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:07/10/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 06/07/2024, I made the unfortunate decision to hire EZLynx. From the outset, I was unable to get any customer service or technical support to assist with onboarding, setup, and training. Due to this lack of support, I was forced to switch to another provider to resolve my issues.I was willing to pay for one month to cancel my contract, even though I was unable to use their software. However, they refused to work with me and insisted I pay for a software that I never used and for which I never received the promised customer service and technical support.After encountering these issues, I went online and discovered numerous reviews similar to mine, confirming that I am not the only one experiencing problems with this company. EZLynx is dishonest, and I need to ensure my contract is canceled immediately without any penalties.I hope anyone considering EZLynx, do not make the same mistake I did. Their promises are empty, and their focus is solely on locking you into a one-year contract without providing the necessary support. Save yourself the headache and find a more reliable and trustworthy company.

  

  Business Response

  Date: 07/25/2024

  Applied is reaching out to the customer directly to resolve this matter per the terms of our Agreement.    However, our records reflect that the only issue the customer expressed involved difficulty understanding some of the training videos she watched over a 2-day period.  However, Applied offers additional training resources and assistance that our customers can take advantage of. A manager will be in touch with the customer shortly.

  Customer Answer

  Date: 07/25/2024

  I am rejecting this response because:  Inaccurate Representation: Contrary to your claims, I made multiple attempts to contact your technical support team for training and assistance. Unfortunately, it took several days for me to receive a response, during which time I decided to cancel my contract with your company.
  Lack of Support: Due to the delayed response from your support team, I was compelled to learn the system independently using online resources such as ******** This is unacceptable for a service that advertises comprehensive support.
  Software Incompatibility: After exploring the system, I discovered that your software is not a suitable fit for my business needs. While your company offers a free trial as advertised, the trial period did not alleviate the fundamental issues I encountered.
  Customer Feedback: I have attached proof that I am not the only customer experiencing these issues. Numerous other clients have shared similar complaints about your company's lack of responsiveness and support.
  Business Disruption: The inefficiency of your software caused significant disruptions to my business operations, resulting in several days of halted activities. This level of service is unacceptable, as it directly impacted my ability to run my business effectively.
  Overlooked Reviews: Unfortunately, I failed to review other customer feedback before engaging with your service. Had I done so, I would have been aware of the recurring issues.
  In light of these points, I am unable to continue with your service and require immediate cancellation and resolution.

  

  Business Response

  Date: 07/26/2024

  We appreciate the customer bringing these concerns to our attention and wish to address them with the customer directly.  A manager will reach out to the customer to resolve this matter per the terms of the Agreement.  Please allow some time to thoroughly review so we may address items raised appropriately. 

• Initial Complaint

  Date:05/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to address an ongoing concern regarding the cancellation of the program ( Ezlynx program of ******* Systems) had enrolled in several weeks ago. Despite my previous request for cancellation, I am being pursued for payment on the basis of information that was allegedly misrepresented and withheld at the time of sale. In order to properly assess the situation, I kindly request access to the recorded calls between the sales representative, ********************* (From ******* Systems), and myself. Additionally, I have previously informed *********************, the support manager, that these recordings would provide clarification on the matter. Prior to my acceptance of the purchase, crucial details were not adequately disclosed to me. These include, but are not limited to: Lack of disclosure regarding potential price increases, despite my explicit inquiry on the matter. Omission of ****** Florida from the comparative rate provided. Insufficient explanation of the website offering, which appears to be a template with limited features. I was not informed of the differences between plans and their respective features. Misrepresentation regarding the transfer of information from my current website to the new one. Failure to disclose the necessity of requesting a backup and paying for conversion data. Instead, I was under the impression that all aspects of data conversion would be handled by your team, with initial discussions suggesting a cost of $1200. Subsequently, ************ proposed a discounted rate contingent upon certain actions, such as providing reviews and referrals for their program. Note: Transaction date: April 15, 2024 / Cancellation request: *** 6,2024.They are currently reviewing my cancellation request (according to an email from the contract/Billing OP Specialist, received *** *******) and they stated that no refund will be issued and that I am responsible for paying my monthly invoices until my annual renewal date:12/31/2026)

  

  Business Response

  Date: 05/16/2024

  We are working on resolving this customer's concerns pursuant to the terms of our Agreement.  We have already been in touch with her by phone and email prior to being notified of this filing. 

  Customer Answer

  Date: 05/17/2024

   I am not agree with their answer.

  I entered and agreement with a that company not knowing that the sales person ********************* not telling me the truth about the software could do and the other additional payments (price will increase as time goes on, etc). I requested the recording calls and the Vice President on Sales *****************************; stated that is not possible because they don't recording the sales phone calls. And that worries me because it shows that they are not concerned about the quality of the sales, just shows that they are concerned in the volumen of sales without any supervision of your sales team.

  Now they're saying I'm locked into a contract trough 2026 and I told them right away the software didn't work for me for many reasons and I asked to cancel. 

  They told me that I have to pay anyway all my invoices until 2026. And today (05/17/2024) they charged me again $306,66 into my business credit card even when I requested the cancellation on May 6,2024.

  This company has tons of many bad reviews in ****** and in Better Business Bureau. And this shows that I not the only person with this problem and I am telling the truth.

  Customer Answer

  Date: 05/17/2024

  Dear Better Business Bureau ,
  
  I am writing to express my disagreement with the response provided by Ezlynx regarding my complaint.
  
  I entered into an agreement with Ezlynx and ******* Systems under the impression that the software capabilities were accurately represented by the salesperson, *********************. However, I later discovered that I was misled about the software's functionality and the additional costs, including price increases over time. Upon requesting the call recordings to substantiate my claims, the Vice President of Sales, *********************************, informed me that sales calls are not recorded. This lack of oversight concerns me as it suggests a primary focus on sales volume rather than the quality and integrity of the sales process.
  
  The company now claims that I am bound by a contract until 2026, despite my immediate notification that the software was unsuitable for my needs. I requested to cancel the contract, yet they insist that I must fulfill all invoice payments through 2026. Moreover, despite my cancellation request on May 6, 2024, the company charged my business credit card $306.66 on May 17, 2024.
  
  It is worth noting that numerous negative reviews about Ezlynx exist on both ****** and the Better Business Bureau, indicating that my experience is not unique. This pattern of dissatisfaction supports my claim and demonstrates a broader issue with the company's practices.
  
  I respectfully request the Better Business Bureau's assistance in resolving this matter, as I believe that Ezlynx has engaged in misleading and unfair business practices.
  
  Thank you for your attention to this issue. I look forward to your assistance in achieving a fair resolution.
  
  Sincerely,
  
  

  Customer Answer

  Date: 05/17/2024

  Dear Better Business Bureau.

  I submitted and answer and then I saw a message in the top on the window telling that : I accept the business answer response. That statement is not true, I am not accepting their response.

   

  

  Business Response

  Date: 05/23/2024

  The customer was initially satisfied with our response to their BBB complaint, and Applied has been in contact with the customer over phone and email to address her concerns.  The parties signed a valid agreement on April 15, 2024, which clearly set out a 32-month Initial Term on page 1 and the fee structure over this period.  The complaint was closed on May 17th after the customer notified ********************* office that the matter was resolved.  It was not until she was unsatisfied with our response to thoroughly review the events that she re-submitted a BBB complaint.   We do not believe this is the appropriate forum to continue addressing this matter and we remain ready and willing to work through this with the customer pursuant to the terms of our agreement, while honoring the agreement she signed. 

• Initial Complaint

  Date:04/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ezlynx is refusing to cancel my Insurance rating account as requested in April 2024. They stated the account won't be cancelled until the Renewal Term has ended in OCT 2024.When I signed up with their Insurance rating service in OCT 2022 the contract did not indicate I was obligated to a renewal term, nor does their terms of service indicate this stipulation.Last week I sent Ezlynx an email stating I will file complaints with BBB, *********************** along with a negative ratings online If this issue was not resolved, Without a reply Im now starting the process of filing complaints with all related parties , after no response.

  

  Business Response

  Date: 04/11/2024

  We are reaching out to the customer directly to resolve this matter pursuant to the terms of our Agreement.

  Customer Answer

  Date: 04/11/2024

  I am rejecting this response because:  EZLYNX has not reached out to me to resolve. I have read over my Signed Contract and lengthy **************** twice and it does not state anything related to a "Renewal Period"  for 12 month or 24 months, nothing regarding renewal terms. I was not informed by any means my contract would extend for 12 nor the 24 months they now are billing my credit card for. This is the reason I filed a complaint.

  

  Business Response

  Date: 04/18/2024

  Applied Systems has been in contact with the customer.  The customer is currently on vacation and we are following up to request a phone call for when he returns to resolve this matter per the terms of the Agreement.  

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in a servicing agreement with the provider (EzLynx) of which I requested cancellation as I was no longer utilizing the services. During an 10/6/2023 I provided a detailed description for why I am requesting cancellation of the services to EzLynx sales manager ***** Ysbrand, of which he approved the cancellation of services moving forward. I sent several courtesy follow-*** since, receiving no responses and billing continuing to be charged to my account. Since this meeting on Oct 6th, I have been charged $700.28. I did receive an email from ***** on November 21st, 2023 where he stated that Billing had not handled and that he will resolve. since that email, I have received no responses and am still being charged to this day. I provided snapshots of these communications for evidence and am happy to connect via phone call as needed to get resolved and refunded.

  

  Business Response

  Date: 01/25/2024

  Applied is investigating these claims and reaching out to the customer to resolve this matter per the terms of our Agreement.  

• Initial Complaint

  Date:12/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our contract was set to cancel 12/06/2023. Even have the confirmation. Long story short, our rep gave us a free month, a few month back... Well without any knowledge, we were just told that "cancels your cancellation"... So now they say were stuck paying another year, we can cancel at our next renewal, with would be now 12/06/2024. We were never informed of this and had no clue until we were trying to figure out why we were still getting charged. They charged us again on 12/06/2023 for $362.05. Our rep is *******************. We just want what is right, our contract that we thought was cancelling, to be cancelled and a refund of $362.05.

  

  Business Response

  Date: 12/14/2023

  We have been in touch with the customer directly to resolve this matter pursuant to the terms of our Agreement.  

• Initial Complaint

  Date:11/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I set up an account with ********************** for my business. I then closed my business due to health reasons beyond my control. I reached out asking the company if there were any way to cancel my account and stop being charged. I spoke with my account rep ********************* and he advised me that he was more than happy to do so. He explained to me that all I needed to do was go and email accounting to cancel. He said once he saw the request, he would immediately approve it and take care of it. I would not be charged any further. I appreciated this courtesy to me and understood it was such. However after that, he did not do anything further and stopped answering my emails or my calls. I called him from a different number weeks later and he did not answer. I did not leave him a message and he called that number back within 45 seconds. He immediately started to explain he did not know why he was not getting my calls or emails but would reach out to his manager and get this taken care of. I then also gave him a refferral for another business that he could reach out to and replace my account with. He immediately called them for their business. He has not ever contacted me back or answered my emails or calls. I direct messaged him through their website and it shows he is online and received and read my messages, and he refuses to respond. When I call EZLynx to speak to anyone else, their phone system reroutes you several times and then disconnects .....

  

  Business Response

  Date: 11/28/2023

  Applied has been in contact with the customer and are working with the customer directly to resolve this matter per the terms of our Agreement.  

  Customer Answer

  Date: 01/15/2024

  *****, the manager who took over this account let me know that the original rep ***** was let go from the company. In explaining this he told me that he would take over the account cancellation. He left me a voicemail in December letting me know that he had gotten the approval to cancel my account and stop the accounting from adding up as a past due balance but that I would not receive the refund I was promised. I kept this voicemail in case I would need that proof. I called him back and let him know I was disappointed they did not refund me as ***** said they would, but I felt that was an acceptable response since they did say they would cancel. Since then I have had no other response from him. I emailed him twice with no response and also left him a voicemail. I got a cancellation confirmation, but it states I will be responsible for the monthly balance due each month until Dec 31 ****. Now why would anyone cancel their account and lose access to all of the client info but still agree to pay the monthly bill? Now I am receiving late notices. I emailed ***** again on Jan 9th with no response yet again. See this attached email. If they do not honor what I was told, I will get my attorney involved. I have been told by two separate supervisors for EZLynx that I would be able to cancel my account. Both of which fell off the face of the earth after stating that would be the case. I have never seen such a poor management practice from any company. 

  

  Business Response

  Date: 01/25/2024

  Hello, the messaging the customer received is in line with our agreement with the customer in the event a customer terminates prior to the expiration of their contract term.  However, the customer's account cancellation was received and approved as an exception to our standard process. We are following up with billing to confirm that there will be no future invoicing.  It will take some time to update our systems to reflect this change, but customer has not paid, nor will be expected to pay, any additional fees since the account was cancelled.

• Initial Complaint

  Date:10/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a ******************** July of 2020. I have been a loyal customer & paid on time every month. The bill is apx $650 / month. I have switched to another provider. I notified Ezlynx that I was changing services. They told me that I had to do a "data backup" in order to switch providers. They charged me $250 for this data backup, knowing that I was leaving. After the data back up was complete, I requested the cancellation of my account because I can not afford to pay $650 a month for a service that I am no longer using. My contract ran out in July of 2021. They are now telling me that I can not cancel until July of ****. This means an extra billing of $5772 over the next 9 months. I was never, ever told that this was the case ( not in the beginning, not annually or even when I told them that I was leaving. I would never have agreed to that & I would not have asked for the data back up. ( they did not mention anything about cancelling / penalties etc.)

  

  Business Response

  Date: 10/18/2023

  Applied and customer entered into an Agreement for Applied to provide certain services.  We are reaching out to the customer directly to work with them to resolve their concerns pursuant to the terms of our Agreement.  

  Customer Answer

  Date: 10/18/2023

  I am rejecting this response because:   I was not contacted by Ezlynx,  I was not made aware that I had to fulfill a 4 year contract.   The original date was July of 2020.  Also, they revised their terms of

  service well after I signed the original contract.    Lastly,  I informed Ezlynx that I was cancelling earlier this year and that I needed a "data backup".  They charged my account over $200 to do this backup

  and did not ever advise me that I could not cancel the service.   I have not been using their service for over a month now & will not be using it. 

  

  Business Response

  Date: 10/27/2023

  Customer signed a one-year contract on July 10, 2020, with automatic annual renewal terms, which is evidenced by his continuous use of the product and services since signing in 2020.   The current annual renewal expires on July 9, ****. We have reached out to try and set up a call with the customer to discuss his concerns and reach an amenable outcome, to which he indicated he would only communicate via email.  Therefore, in order to respect his request, we sent an email to him and have not heard back.  We are ready and willing to work with the customer to resolve this matter.

  Customer Answer

  Date: 11/03/2023

  Hello,  I have the original contract.   It stated it was a 1 year contract.  It expired 1 year after the original signature.  I never signed another 1 year deal.  They also changed their terms of service AFTER I signed the original contract.

  In addition, I notified them earlier this year that I was switching carriers.,  They informed me that I would have to pay a $200 fee to back up all of my information in order to transfer services.  They never mentioned that I would also

  have to fulfill another 9 months on a contract that was not signed.     I am not & will not be using their system.   The only solution here is for them to terminate my account back to the date I requested.    This is exactly what the 

  Better Business Bureau is set up for,  they should have a better business.. 

  Customer Answer

  Date: 11/07/2023

  I am rejecting this response

  Hello,  I have the original contract.   It stated it was a 1 year contract.  It expired 1 year after the original signature.  I never signed another 1 year deal.  They also changed their terms of service AFTER I signed the original contract.

  In addition, I notified them earlier this year that I was switching carriers.,  They informed me that I would have to pay a $200 fee to back up all of my information in order to transfer services.  They never mentioned that I would also

  have to fulfill another 9 months on a contract that was not signed.     I am not & will not be using their system.   The only solution here is for them to terminate my account back to the date I requested.    This is exactly what the 

  Better Business Bureau is set up for,  they should have a better business.. 

• Initial Complaint

  Date:08/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against EZLynx ******* Systems for misrepresentation of services and refusal to issue a refund. We were assured that their agency management system would allow us to upload leads with expiration dates, a crucial feature for our business operations. We entered into an agreement with them on 07/10/2023 after this feature was promised. However, upon implementation, it became evident that the system did not possess the promised functionality.Despite acknowledging the disparity between the promised features and the actual capabilities, EZLynx has denied responsibility and rejected our request for a cancellation and refund. This is particularly concerning given the substantial investment we made in their services, which has resulted in financial loss and operational inconvenience for our small business.We are seeking a resolution wherein EZLynx cancels the agreement and provides a refund for the misrepresented services. We kindly request BBB's intervention to mediate this dispute and ensure a just resolution. Enclosed are relevant documents as evidence. Your assistance is greatly appreciated.

  

  Business Response

  Date: 08/29/2023

  Applied and customer entered into an Agreement for Applied to provide certain services.  We are working directly with the customer to resolve their concerns pursuant to the terms of our Agreement.  

  Customer Answer

  Date: 08/30/2023

  EZLynx has agreed to terminate the contract in question and the issue has been resolved. I would like to thank the BBB for your prompt involvement. This issue would not have been resolved without the help of this entity and the people who took the time to help resolve it.