Complaints

This profile includes complaints for J C Penney Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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J C Penney Company, Inc. has 1091 locations, listed below.

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• 

  J C Penney Company, Inc.

  2401 S Stemmons Fwy STE 4000 Lewisville, TX 75067-8797

• 

  JC Penny

  1500 S Willow St # E200 Manchester, NH 03103

• 

  JC Penney

  50 Fox Run Rd # 35 Portsmouth, NH 03801

• 

  J.C. Penney

  1339 Tolland Tpke Manchester, CT 06041

• 

  J. C. Penney & Co., Inc. (NYC and LI Locations)

  Various Locations LI & NYC, NY 11735

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a problem with JCPenney they sent the wrong items and when I called and told them the representative said I can get a replacement or refund which I never received neither of them. Its been about three months and I still dont have this problem resolved. At this point Im stressed and I just want my money back. Order number 2025-0145-1438-2187

  Business Response

  Date: 04/08/2025

  Please allow this correspondence to serve as ***** Penney OpCo ("JCPenney") response to your letter dated April 2, 2025, about the above captioned complaint. We have been unable to reach the customer via telephone, as the phone rings one time then immediately goes to a busy signal. We have emailed the customer multiple times asking that she gives us a call, and have provided the hours of operation. The customer has not reached out to us. The customer was issued a return label for the incorrectly merchandise received on January 20, 2025, the merchandise has not been returned. Should the customer still require assistance, we can be reached at ************, Monday through Friday, 9AM - 6PM EST. 
  
  Thank you for bringing this concern to the attention of JCPenney.

• Initial Complaint

  Date:04/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with JC Penney on 3/9/25. I attempted to process a return on 3/16/25 and received confirmation that my return was received on 3/19/25. I was told that my JC Penney credit card account would be refunded within 7 business days. As of 4/1/25 my account was still not credited, forcing me to pay the amount that was supposed to be refunded in order to avoid a late fee on the JC Penney credit card. I called JC Penney and the credit card bank (Synchrony) without any satisfaction. As a result of this, I will be forced to now have a credit on the JC Penney credit card that will require me to purchase from them again to utilize when all I wanted was my money back. This scheme forced me to have to make additional purchases when I do not want to (I returned the item and expected a refund in the time they stated in their return policy and instead I will be left with a credit forcing me to spend more money at their store).

  Business Response

  Date: 04/03/2025

  Please allow this correspondence to serve as the JCPenney OpCo ("JCPenney") response to your letter dated  4/03/2025, about the following compliant:
  
  I placed an order with JC Penney on 3/9/25. I attempted to process a return on 3/16/25 and received confirmation that my return was received on 3/19/25. I was told that my JC Penney credit card account would be refunded within 7 business days. As of 4/1/25 my account was still not credited, forcing me to pay the amount that was supposed to be refunded in order to avoid a late fee on the JC Penney credit card. I called JC Penney and the credit card bank (Synchrony) without any satisfaction. As a result of this, I will be forced to now have a credit on the JC Penney credit card that will require me to purchase from them again to utilize when all I wanted was my money back. This scheme forced me to have to make additional purchases when I do not want to (I returned the item and expected a refund in the time they stated in their return policy and instead I will be left with a credit forcing me to spend more money at their store)
  
  We sincerely apologize for any concern or frustration the customer experienced. We have forwarded the complaint to **************. They will be reviewing and responding to this complaint. Below is the contact information for ***************
  
  JCPenney Credit Services
  SYNCB P.O. Box 965009
  *******, ** 32896-5009
  ************
  
  Thank you for bringing this concern to the attention of JCPenney.
  
  
  
  
  

  Customer Answer

  Date: 04/05/2025

  I am rejecting this response because:   This has nothing to do with **************. JC Penney failed to credit my account with a refund based on my return in a timely manner causing me to have to lay out the money and be left with a credit on my JC Penney credit card that I do not want (I want a check sent to me in the amount of the refund/return, not a JCP credit card credit).

  Business Response

  Date: 04/08/2025

  Please allow this correspondence to serve as ***** Penney OpCo ("JCPenney") response to your letter dated 04 08, 2025, in reference to Complaint Case # ********. Thank you for bringing this concern to the attention of JCPenney. We sincerely apologize for any concern or frustration the customer experienced. We forwarded the complaint over to **************; they will contact the customer directly to resolve this matter. We have informed the customer in order to receive a refund check for the credit on her account, she would have to speak with ************** in order to have this matter resolved.
  
  Below is the contact information for **************:
  
  JCPenney Credit Services
  
  SYNCB P.O. Box 965009
  
  *****************-5009
  
  Again, we offer our apologies to the customer for their experience

  Customer Answer

  Date: 04/12/2025

  I am rejecting this response because: Although Synchrony has reached out to me to indicate it will provide a refund check to me in 7-15 business days, JC Penney still has not addressed why my return was not processed within their advertised time period and did nothing to address the fact that I had to be inconvenienced and lay out money for them in the first place. JC Penney has done nothing to restore confidence in their business and why I should shop with them in the future.

• Initial Complaint

  Date:03/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Protocol luggage from JC Penney on July 5, 2024 and bought another one in red for my wife on July 21, 2024. It is 28 Spinner product. My wife and I took a trip to ******* and I used the luggage. The zipper tore on my luggage and this was my first time using since I purchased it. I contacted JC Penney and was told to contact Protocol by email - **************************** There has been no response from them. I have been trying for the last week since I got back from ******* on March 20, 2025. It is supposed to be a 3 year warranty on the luggage. I would like a replacement or to give me my money back.

  Business Response

  Date: 04/07/2025

  Please allow this correspondence to serve as ***** Penney OpCo ("JCPenney") response to your inquiry dated 4/2/25 in reference to the above captioned complaint.
  
  Thank you for bringing this concern to the attention of JCPenney.  We sincerely apologize for any concern or frustration the customer experienced.  
  
  We reached out and spoke to our customer on 4/2/25 offering assistance through the General Manager of our store location.  Our General Manager was able to confirm by speaking with our customer today, 4/7/25, that the customer will come into the store within the next few days to have the matter resolved.  Our customer has the contact information of our store's General Manager for assistance through resolution along with our corporate phone number and case number.
  
  We thank you for the opportunity to respond and trust this correspondence is responsive to the incident which occurred and will close this matter.
  
  Sincerely,

  JCPenney Corporate Resolutions Team

  
  

• Initial Complaint

  Date:03/28/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order using ****** as payment. ** Pennys used the wrong address from the last online order I had placed. I called to change the address the next morning and was informed they could not change the address even though the order had not been processed yet. They told me to reach out to *** to attempt to change my address once shipping was confirmed. *** wouldnt change my address and ended up delivering to the wrong address. ** Pennys claims there is nothing they can do as it is my fault I chose the wrong address and had 30 minutes to cancel my order even though their customer service was closed. I placed an order though another retailer the same night with the same card using ****** and the correct address was used. ** Pennys reverted to a saved address after I entered my shipping info and then refused to allow me to change it after the order was placed.

  Business Response

  Date: 04/02/2025

  Please allow this correspondence to serve as ***** Penney *****************'s ("JCPenney") response to your letter dated March 25, 2025, about the above captioned complaint. Thank you for bringing this concern to the attention of JCPenney.

  We spoke with the consumer, ***********, to address the issue of an incorrect address submitted for JCPenney online order number: 2025-0826-1018-6080. After our initial call, we made three attempts to contact the customer via email but did not receive any replies. As a courtesy, we have processed a full refund of $53.20 to the customer's ****** account today, April 2, 2025. We also provided the JCPenney customer care number ***************) and the corporate number ***************) for any additional questions or concerns. This case is closed and customer issue is resolved.

  
  Regards,
  
  

  Office of the President

  Customer Answer

  Date: 04/02/2025

  I am rejecting this response because:   
  

  this is not a legitimate JC Penneys representative contacting me. I was called by someone names Jalon who asked me to confirm my personal details including my address. When I asked them to confirm what they had on file they couldnt confirm anything other than what had been sent in the BBB complaint. They then told me to call the JC Penneys corporate number and ask for ***** in corporate. When I did this I was advised they had no idea what I was talking about and I was likely speaking with a scammer. I have had no refund to my ****** account and the email address I have been contacted from is not a legit JC Penney email domain. 

  Business Response

  Date: 04/03/2025

  We regret the inconvenience caused, ***********. Please contact our corporate office at *************, which operates Monday through Friday from 9 AM to 6 PM EST, and refer to case number ************** if you have any further questions. As a courtesy, our Corporate Representative Jalon has processed a full refund of $53.20 to the customer's ****** account today, April 2, 2025. We have made three attempts to reach the customer at ************************************. Furthermore, we are utilizing our corporate customer service email, customerhelp-****************************** to make contact.

  Customer Answer

  Date: 04/03/2025

  I am rejecting this response because:   I do not believe this is JC Penneys responding. I called the customer service number and asked for Jalen at Corporate as I was instructed and was told they have no idea what Im talking about. I have also been told their corporate office is open Monday-Friday 8am-5pm and was called on a Saturday. This message says they are open until 6pm now .

• Initial Complaint

  Date:03/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FORMAL COMPLAINT J.C. Penney Company, Inc.Old CA Secretary of State (c2561977)I came here to exchange 3 pair of shoes that my granddaughter passed by the sizes. The original receipt was in each box and the shoes were unworn. JC Penneys - ******************, **********************. I ask for the manager, a person by the name of ****** told me to call corporate office. I asked her who the manager was and she said it was herself. I asked her where was the stores business license was and she told me she didnt know. She refused to allow me to exchange the same exact shoes for a larger size even though I had each receipt. This would have been a simple exchange for the same exact shoes. I did inform her that I was contact the City regarding stores business license not being in a public place the public and me to see so I could contact the legal ownership about it complaint. I see that JC Penneys has all these complaints filed against their company. Customer Complaints Summary;?1,189 total complaints in the last 3 years.319 complaints closed in the last 12 months.

  Business Response

  Date: 04/01/2025

  Please allow this correspondence to serve as ***** Penney Opco ("JCPenney") 
  response to your letter dated 3-28-25 about the above captioned complaint. The customer is 5 months past return policy date. We have reached out to the customer to explain the policy. Complaint about the business License has been sent to the Stores General Manager. The General Manager will reach out to the customer for further assistance on that complaint. Thank you for bringing this concern to the attention of JCPenney.

  Customer Answer

  Date: 04/01/2025

  I am rejecting this response because:   ***** is is TRASH for not allowing me to change my shoes and they were unworn and I had all my receipts. The shoes were regular stock not seasonal. I gave them several years of my business. And this is what I got in return .They have a lot of complaints filed against them, thats says a lot about the way they do business with their customers. 

   

  Business Response

  Date: 04/02/2025

  Please allow this correspondence to serve as ***** Penney Opco ("JCPenney") response to your letter dated 3-28-25 about the above captioned complaint. JCPenney return policy is 60 days. Per the customers receipts they have provided, these items were all purchased in September 2024. We have contacted the customer and explained the 60 day return policy. The customer is outside of the return window. Unfortunately we are unable to facilitate a return at this time. Please close this complaint. Thank you for bringing this concern to the attention of JCPenney.

• Initial Complaint

  Date:03/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Here is the email I sent to them with NO response at all. I hope this email finds a person who will help. First of all, the number provided on ****** is spam for customer service; I suggest you change that! Second, I needed to return an item, and now you're making me buy the label, which I did to return it, and never received it! I will dispute the charges and report to consumer agencies. I want answers; I want my return and money back for something I do not want!here is the tracking number for the order that says I retuned it which I haven't because again, I HAVE NOT GOTTEN A LABEL! March 22, 2025 Returned Order: #**************** $77.34 (1 items)

  Business Response

  Date: 03/28/2025

  Tell us why here...JCPenney
  
  
  
  
  
  BBB Serving *******************
  ****************************************************************************************
  
  
  Dear
  
  Please allow this correspondence to serve as **** Penney OpCo ("JCPenney") response to your letter dated March 27, 2025, about the above captioned complaint. Thank you for bringing this concern to the attention of JCPenney. We understand that the customer may be frustrated that this situation has happened. We have provided the customer with our return policy via email with the following information: Online Returns by Mail: Simply log in to your account and select the order with the item(s) you want to return. Click the Start a Return button and follow the prompts. If you do not have a JCPenney account,click this link to view your order and start a return. There is return fee that will be subtracted from your refund amount. Credits can take up to 4 weeks based on shipping and processing time. We now consider this complaint resolved.
  Office of the President

• Initial Complaint

  Date:03/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $825.45 for a mattress on 8-24-24. The mattress began bowing in the middle within a few months of purchase. I called to request a replacement, but was told I would need to do the following:- pay a restocking fee of $116.54 - purchase a new mattress with my own money - when the new mattress is delivered, I will be refunded up to $825.45 I waited months to purchase this mattress on sale. I would like a replacement of the exact mattress or a complete refund for the dysfunctional mattress. I do not understand why I should pay any fee for a dysfunctional mattress.

  Business Response

  Date: 03/27/2025

   

  Please allow this correspondence to serve as ***** Penney OpCo ("JCPenney") response to your letter dated March 25, 2025, about the above captioned complaint. Thank you for bringing this concern to the attention of JCPenney. We sincerely apologize for any concern or frustration the customer experienced. Upon further investigation into this complaint, we have contacted the customer by phone & email to further assist with their' mattress issue. Due to the customer not reaching out before the 120 day policy, we have discussed other options. The customer has stated that they will need more time to make a decision & will reach back out when a decision is made. We will be more than happy to further assist. Submitting request for resolution and closing of this case. Thank you for assisting with the customer.  

  
  Best Regards, 

  
  Office Of The President 

  Customer Answer

  Date: 03/28/2025

  I understand the policy but disagree with its fairness. Should I accept or not accept the terms of resolution? 
  

  The resolution is simply the same information I was provided previously. That because the bed bowed at 7 months rather than 4, I must pay 15% of the cost and purchase a new bed to receive a refund. 

  Customer Answer

  Date: 03/31/2025

  I am rejecting this response because: 

  I purchased a bed for  $825.45. The current sale price is $1890.00. My 7 month old bed is defective and sagging. I understand the warranty terms but feel it is unfair. If I could purchase the bed at the same price I originally paid I would, even though there is a 15% restocking fee which I disagree with. However, I am told I must pay whatever the current cost is for any bed and I will be reimbursed my original purchase price. 

  Business Response

  Date: 04/11/2025

   

  Please allow this correspondence to serve as ***** Penney OpCo ("JCPenney") response to your letter dated March 25, 2025, about the above captioned complaint. Thank you for bringing this concern to the attention of JCPenney.  We sincerely apologize for any concern or frustration the customer experienced. Upon further investigation into this complaint, we have contacted the customer customer requests email only. We have come to a solution with the customer. Submitting request for resolution and closing of this case. Thank you for assisting with the customer.  
   
  Best Regards, 

  
  Office Of The President 

  Business Response

  Date: 04/15/2025

  Please allow this correspondence to serve as ***** Penney *****************'s ("JCPenney") response to your letter dated March 25, 2025, about the above captioned complaint. Thank you for bringing this concern to the attention of JCPenney. We have corresponded with this customer through phone conversation. The customer had a mattress that had been defective. We have gotten approval to price match for the customer.The new order has been placed. The customer was satisfied with the resolution.

• Initial Complaint

  Date:03/22/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I described my proplem in my earlier paragraph. I like to place orders with JC Penney, but ** ***** has become manipulating to the customers by given out codes for the customers that ore placing the order, but, if more than one item is ordered, by the time the customer get to checkout, ******************** has spilt the order up, so that the customer will not get free shipping, the customer will have to pay regular shipping charges even if it is sent to the store or to your home. So, if I order 2 or three items, JC Penney will spilt order and the customer will have to pay $ 8.95 plus tax for each order shipped, this is manipulation and deceptive practices.

  Business Response

  Date: 03/28/2025

  Please allow this correspondence to serve as ***** Penney *****************'s ("JCPenney") response to your letter dated (3/22/2025), about the above captioned complaint. We reached out to the customer via phone & email, & we received a response. 
  
  "I have solved the puzzle to ordering!! I will only order items, that will give me the thrush hold! Whenever the ordered items is split into 2 orders, I will not order. I just cancel an order I wanted to make a couple of days ago. Because, they could not be shipped on the same day creating a regular shipping fee of 8.95 plus tax time two making the total order for fees & taxes  more than I wanted to pay, so I didn't send the order!!"
  
  The customer can reach out to us for assistance through the provided contact methods if she has any more questions. Please note, ship fees are included in the final order total prior to submission. We advised the customer the last 6 orders the customer placed in 2024 had free shipping. We had also requested the customer provide an order number where the ship fee was assessed after the free ship threshold was met. To date, we have not been provided a reference order. We thank the customer for their patronage of ******************** & invite them to connect with us anytime. 

• Initial Complaint

  Date:03/22/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 17, 2025, I order bath towels, hand towels and wash cloths from JCPenneys. I have used their towels for the last 50 years and have always been satisfied. This time I received the towels and liked the color and feel of them and decided to save them until my cleaning was all ******* March I opened the towels and washed and dried them, before using. I noticed a lot of lint in the dryer, but thought this was normal, for first time wash.When using the towels I noticed lint on my face and body and in the shower, I have never seen this before. The towels were *** *********, usually a great brand. They were made in *****, which has never been a problem. I washed them a second time and still there was excessive lint.I contacted Penneys and the person I spoke to, said because I washed the towels, Who doesnt was towels before they use them, they could not be sent back for an exchange? I asked to speak to a supervisor and she told me she didnt have one and she didnt have a phone number of someone else to call. I have never seen such terrible towels and been treated so unprofessionally. The towels should never leave lint all over the place, when using them. Is there anything I can do to either get new towels or be given my money back. The amount may be wrong, I ordered other things at the time. Thank you for any help.

  Business Response

  Date: 03/24/2025

  Please allow this correspondence to serve as ***** Penney OpCo ("JCPenney") response to your letter dated March 24, 2025, about the above captioned complaint. Thank you for bringing this concern to the attention of JCPenney.?We have contacted the customer and issued a refund. Customer was advised to allow 7-10 business days for the refund to be reflected into her account. 

  Customer Answer

  Date: 03/25/2025

  I have spoke to a representative from JCPenneys and accept this resolution. I am awaiting the refund to be entered on to my charge card. I was told it would be between 7 and 10 days.  Thank you for helping in this matter.

• Initial Complaint

  Date:03/21/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB I placed an on-line order with JC Penney in March 2025.Some of the ********** order didn't meet my expectations. I called to request a shipping label for the items (earrings)The representative informed me that the company requires that customers return jewelry in-person at their store. I explained to the representative that I placed my order online because there is NOT a JC Penney store near my address. Actually the nearest location is 100 plus miles away. I feel that the company should make accommodations for customers who don't have access to their stores with an in-person visit. In addition, it DOES NOT mention on their website that ******* purchased online must be returned in-****** at one of their stores. The earrings were TOO small. It seems like they were for a petite person or teenager. Im writing to BBB asking you to contact the company requesting that they either send a mailing label for a full refund or give me a courtesy refund based on my unique circumstances. If BBB need any additional information please contact me. Also JC Penney headquarters are located in ***********. I feel that this is a corporate issue because they should implement a return policy for unique situations Thank you for your time and consideration for my request.

  Business Response

  Date: 03/23/2025

  Please allow this correspondence to serve as ***** Penney *****************'s ("JCPenney") response to your letter dated (3/21/2025), about the above captioned complaint. JCPenney corporate team connected with the customer & resolved the customers concerns. We have issued a refund of $19.89 to the method of payment on the order. We have added our final follow up email below for reference. Thank you. 

   

  Thank you for your response, *******, I appreciate your feedback & will report it to our team. I have submitted a refund request for $19.89 to your method of payment on the order. Please allow 7-10 business days for the credit to be reflected in your account. Thank you for being a treasured JCPenney patron, have a wonderful week. 

  Customer Answer

  Date: 03/24/2025

  Dear BBB

  I appreciate the representative from JCPenney coming to a quick and efficient resolution regarding my case. I'm just waiting for the funds to post to my account in case there are any issues. After the funds have posted I will contact BBB to let you know that everything is fine. 

  Thank you. 

  Sincerely 

  ******* Lee 

  Customer Answer

  Date: 03/25/2025

  I have reviewed the business response and accept this resolution. 

  I have received a refund to my credit card. Therefore you may close this case. 

  This is the second fastest resolution I have received from a company. I wish ALL companies would be this efficient 

  Also I want to Thank the BBB staff in assisting me in this matter 

  Sincerely 

  ******* Lee