ComplaintsforMoveCo.net

• Initial Complaint

  02/18/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  This company has spammed with nearly a dozen advertising packets in the last month. This is borderline harassment. I have attempted to call them to tell them to take me off their mailing list but no one will answer their phone. I have already moved in I do not need moving services I want these mailers to STOP.

  

  Business response

  03/23/2023

  Business Response /* (1000, 5, 2023/02/21) */ This should not count toward our BBB complaints. This is not a customer. She received direct mail from our advertising campaign. Sending advertisements in the mail is not a causeable offense for the BBB. Consumer Response /* (3000, 7, 2023/02/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is beyond just advertising when it's literally spamming me every day with your ads and you have no way to be removed from your mailings. Business Response /* (4000, 9, 2023/02/24) */ how many ads did you get? when you put your home for sale we would have sent you 3 mailings. If you need moving services please call 972.250.1100 Consumer Response /* (4200, 11, 2023/02/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have received around a dozen mailings from your company in just the last month. We purchase this home early January and are already moved in so we do not need your services take me off your mailing list! Business Response /* (4000, 13, 2023/03/01) */ you are off our mailing list. I don't know how you got 12, we only send 3. Consumer Response /* (2000, 15, 2023/03/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for removing me. Your definitely sending more then 3, I just got another one yesterday.

• Initial Complaint

  01/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have several issues with Moveco, but I'm going to limit this complaint to one. I recently moved in October and had a new bed we had just purchased that upon arriving at our new address, we could not find the legs, so we could not put the bed together. We looked through open boxes as we had noticed them lying on the floor upstairs at the old home and presumed the movers had tossed them in an open box. We were unable to locate the legs, so Moveco offerred to order replacement legs and come install them when they arrived. Recently upon putting away Christmas we found them in an Easter box. We notified Moveco they would not need to order, but we would like them installed. After much back and forth they offerred to correct their mistake by charging us $98 to install them. These legs could easily have been wrapped up with the bed so they could have been reinstalled when the bed made it to the new home. We are asking for restitution for failing to install the legs and misplacing them. IThis bed has been unusable to three months now.

  

  Business response

  01/17/2023

  In regards to the "unusable" bed, due to "missing" legs. Mr. ***** sent an email on 1-4-23 stating he had until the end of January 2023 to return the legs to Amazon to get a refund. "We found legs that have worked in the interim, but need to return them to Amazon by the end of January to get our money back." The bed was not unusable for 3 months. MoveCo did order the legs for the bed. However, the legs were on backorder. While waiting for the legs to arrive, Mr. ***** located the legs to the bed. When it comes to sending guys out to do work the labor cannot be for free. Which is why the $98 fee was to be charged. he declined.
  
  In regards to the charges for the move. When we came out and did the in home estimate, you went over the inventory and were told the price depended solely on your inventory. The morning of your move when the driver showed up there was more inventory added to the quote. When items are added to your move the price is going to go up. Which you were aware of the price difference on move day. You had the option to move the added items yourself as you had previously and you declined. Mr. ***** had no issues with the price in October 2022. Nothing was said until January 2023.
  
  In regards to the compensation for Mr. *****, we offered a courtesy settlement of $200. I would also like to add that this situation was being handled with no issue until we denied part of damages for items that were already broken as stated per your email. The BBB complaint must be settled and closed before any settlement is sent. After this customer agreed to the settlement he posted on google and made the complaint with the bbb.
  
  

  

  Business response

  02/21/2023

  We offered a very generous $200 settlement in an effort to make a happy customer so he would not go to BBB or make negative reviews. When he opened the BBB claim he asked for the cost of the bed to be refunded. The cost of the bed is $18. Therefore his settlement is for $18. Customer claim is without merit and has been denied.

  Customer response

  03/13/2023

  Is this case considered closed? If so I hope it is closed with me not being satisfied with the response?

• Initial Complaint

  01/20/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  We hired Moveco.net to move our large household items from Frisco to Plano, TX on 9/11/21. The Movers showed up 1 hour late and the move lasted way too long and took 2 trips. During the move the driver told me that he hit an intersection way too hard and the truck jumped in the air and bounced causing the items to shift in the back of the truck. I asked if he was driving too fast and he said yes. During the unloading it was revealed that 2 Tv's were broken and the base of another TV was damaged. I was informed that MoveCo would do the right thing and take care of my damage just like their Marketing materials state. Their Marketing materials state that they always do the right thing but that is simply not true. They offered $60 based on the $.60/Pound, they later offered $96. This is the bare minimum and does not nearly cover their damage. The driver admitted negligence and they need to step up with taking care of this issue and follow through as their Marketing materials promised. I have asked for a payment of $1000 due to the negligence of the driver and his admission of driving to fast. If he doesn't drive that fast my items are not damaged and this above and beyond their normal damage waiver.

  

  Business response

  01/31/2022

  Business Response /* (1000, 5, 2022/01/24) */ Email To Customer: Dear Sir, the Texas Department of transportation regulates the moving industry. And there are certain procedures they wish us to follow. While the requirement is $0.60 a pound for items that are moved and damaged by moving company. We strive to have a higher level of service. And often give a courtesy settlement for what is considered reasonable. Since this is used household goods. That is taken into consideration. items that we are addressing: the broken tv and tv stand.. The crew also said that they damaged one tv by accident. Moving used household goods is inherently risky as stated in the TXDOT contrcact. We will now offer a new settlement of $150.00 in an atempt to make this customer happy Consumer Response /* (2000, 7, 2022/01/26) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  10/21/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  MoveCo moved us on 09/17. They broke our dining room table leg in the move. I went ahead and filed a claim.They originally agreed to either a $40 settlement or have someone come out and repair it. I requested that someone come out and repair it, which they agreed to, but they then decided against it. I then weighed the table and when I sent the information to the company wanting to settle based on the standard $0.60 per pound, they offered me $50, which is significantly less than what the rate per pound would be. When I inquired about the $0.60 per pound policy, I was told that in order to cash me out at $0.60 per pound I would need to take the table to their office and they would weight it and it would have to remain at their office until they approved and did the cash out. After extensive reading and research, nowhere can I find where the homeowner needs to take the broken item to the movers office for inspection or to be weighed. They should send someone to my house to inspect.

  

  Business response

  12/14/2021

  Business Response /* (1000, 5, 2021/10/28) */ We will offer a settlement to this customer via email for 115.00 Consumer Response /* (2000, 7, 2021/10/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the offer of $115 to settle the claim. However, I sincerely hope that their timeline to pay it is not dragged out as appears for others who have had a similar issue.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩