We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Moving Companies

MoveCo.net
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/18/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has spammed with nearly a dozen advertising packets in the last month. This is borderline harassment. I have attempted to call them to tell them to take me off their mailing list but no one will answer their phone. I have already moved in I do not need moving services I want these mailers to STOP.

    Business Response

    Date: 03/23/2023

    Business Response /* (1000, 5, 2023/02/21) */ This should not count toward our BBB complaints. This is not a customer. She received direct mail from our advertising campaign. Sending advertisements in the mail is not a causeable offense for the BBB. Consumer Response /* (3000, 7, 2023/02/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is beyond just advertising when it's literally spamming me every day with your ads and you have no way to be removed from your mailings. Business Response /* (4000, 9, 2023/02/24) */ how many ads did you get? when you put your home for sale we would have sent you 3 mailings. If you need moving services please call 972.250.1100 Consumer Response /* (4200, 11, 2023/02/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have received around a dozen mailings from your company in just the last month. We purchase this home early January and are already moved in so we do not need your services take me off your mailing list! Business Response /* (4000, 13, 2023/03/01) */ you are off our mailing list. I don't know how you got 12, we only send 3. Consumer Response /* (2000, 15, 2023/03/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for removing me. Your definitely sending more then 3, I just got another one yesterday.

  • Initial Complaint

    Date:01/13/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have several issues with Moveco, but I'm going to limit this complaint to one. I recently moved in October and had a new bed we had just purchased that upon arriving at our new address, we could not find the legs, so we could not put the bed together. We looked through open boxes as we had noticed them lying on the floor upstairs at the old home and presumed the movers had tossed them in an open box. We were unable to locate the legs, so Moveco offerred to order replacement legs and come install them when they arrived. Recently upon putting away Christmas we found them in an Easter box. We notified Moveco they would not need to order, but we would like them installed. After much back and forth they offerred to correct their mistake by charging us $98 to install them. These legs could easily have been wrapped up with the bed so they could have been reinstalled when the bed made it to the new home. We are asking for restitution for failing to install the legs and misplacing them. IThis bed has been unusable to three months now.

    Business Response

    Date: 01/17/2023

    In regards to the "unusable" bed, due to "missing" legs. Mr. ***** sent an email on 1-4-23 stating he had until the end of January 2023 to return the legs to Amazon to get a refund. "We found legs that have worked in the interim, but need to return them to Amazon by the end of January to get our money back." The bed was not unusable for 3 months. MoveCo did order the legs for the bed. However, the legs were on backorder. While waiting for the legs to arrive, Mr. ***** located the legs to the bed. When it comes to sending guys out to do work the labor cannot be for free. Which is why the $98 fee was to be charged. he declined.

    In regards to the charges for the move. When we came out and did the in home estimate, you went over the inventory and were told the price depended solely on your inventory. The morning of your move when the driver showed up there was more inventory added to the quote. When items are added to your move the price is going to go up. Which you were aware of the price difference on move day. You had the option to move the added items yourself as you had previously and you declined. Mr. ***** had no issues with the price in October 2022. Nothing was said until January 2023.

    In regards to the compensation for Mr. *****, we offered a courtesy settlement of $200. I would also like to add that this situation was being handled with no issue until we denied part of damages for items that were already broken as stated per your email. The BBB complaint must be settled and closed before any settlement is sent. After this customer agreed to the settlement he posted on google and made the complaint with the bbb.

    Business Response

    Date: 02/21/2023

    We offered a very generous $200 settlement in an effort to make a happy customer so he would not go to BBB or make negative reviews. When he opened the BBB claim he asked for the cost of the bed to be refunded. The cost of the bed is $18. Therefore his settlement is for $18. Customer claim is without merit and has been denied.

    Customer Answer

    Date: 03/13/2023

    Is this case considered closed? If so I hope it is closed with me not being satisfied with the response?

MoveCo.net is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.