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Find a Location

Five Star Ford of Lewisville has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforFive Star Ford of Lewisville

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    3 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/2/2022

    Years in Business: 22

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Dallas Ford Dealer Fort Worth, Lewisville serving Denton, Flower Mound, Grapevine and surrounding DFW areas. New Ford Cars, Ford Trucks and Used Cars for sale in North Texas. Ford Service, Parts, Repair, Financing. Ford Country Lewisville, Texas

    Business Details

    Location of This Business
    1144 N Stemmons Fwy, Lewisville, TX 75067-2503
    BBB File Opened:
    7/26/2002
    Years in Business:
    22
    Business Started:
    11/1/2001
    Business Started Locally:
    7/1/1989
    Business Incorporated:
    10/8/2001
    Accredited Since:
    5/2/2022
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Sam Pack's Ford Country Of Lewisville, LTD
    Hours of Operation

    Primary

    M:
    9:00 AM - 8:00 PM
    T:
    9:00 AM - 8:00 PM
    W:
    9:00 AM - 8:00 PM
    Th:
    9:00 AM - 8:00 PM
    F:
    9:00 AM - 8:00 PM
    Sa:
    9:00 AM - 8:00 PM

    Sales

    M:
    8:30 AM - 8:00 PM
    T:
    8:30 AM - 8:00 PM
    W:
    8:30 AM - 8:00 PM
    Th:
    8:30 AM - 8:00 PM
    F:
    8:30 AM - 8:00 PM
    Sa:
    8:30 AM - 8:00 PM
    Su:
    Closed

    Service

    M:
    7:00 AM - 7:00 PM
    T:
    7:00 AM - 7:00 PM
    W:
    7:00 AM - 7:00 PM
    Th:
    7:00 AM - 7:00 PM
    F:
    7:00 AM - 7:00 PM
    Sa:
    8:00 AM - 4:00 PM
    Su:
    Closed
    Business Management
    • Ms. Andrea Ballard, General Manager
    Contact Information

    Principal

    • Mr. Sam Pack, Dealer / Owner

    Customer Contact

    • Mr. Sam Pack, Dealer / Owner
    • Ms. Andrea Ballard, General Manager
    Additional Contact Information

    Fax Numbers

    • (972) 353-2828
      Primary Fax

    Email Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/21/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    A few months back I was approved for a vehicle approved for down payment with payments all that good stuff then financially I couldnt afford it. so I stopped with the application and pursuing a vehicle. I got into a better situation where I was able to have down payment and could afford the car note and they were ready to make a deal with me, I had to wait for check to arrive which I do now have got everything situated. It was a go all of a sudden yesterday out of nowhere the vehicle that I wanted I was informed that I can no longer get that vehicle because I need to pay cash for it however, it sits on the website as a vehicle that can be financed, so I was given vague information on what the problem was in the evening time was told it needs more of a down payment. I said no problem. How much more down I didnt hear anything. today. I reached out again in regards to the vehicle in question and I was told all of a sudden I need , a cosigner they knew from the very beginning I did not have a cosigner and that was not an issue. I never seem to get a straight answer about this one specific vehicle so then I turned around and asked can I get a different vehicle will I require a cosigner with a different vehicle still yet to be answered, Im not getting answers after Ive already been told not a problem wont be an issue.Im getting ignored now. Im told BS lies. They told me that the reason cosigner is cause I had too hard hits on my credit. I have a copy of my credit and I dont have too many hard hits on my credit I am being completely and utterly lied to and Im not sure if the vehicle is wanted by somebody that works there or by somebody that they know and theyre trying to hold it but after telling me Im approved no big deal. Everythings great. Theyre coming up with lies and I dont know reason I have purchased a vehicle from them before, not an issue didnt need a cosigner and now I have an even better job making more money and its just been lie after lie
    Read More

    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Denise G

    1 star

    04/18/2024

    My son took his car into service. Was told needed a new block! $9200 Took it somewhere else, $950 repair. When he went to pick it up for a second opinion they "offered" to lower the pricing . Very hard sell . Almost wouldn't let him.leave.

    Five Star Ford of Lewisville Response

    05/04/2024

    Hello ****************, My name is *************************** and I am the new General Manager for Five Star Ford of Lewisville. I would love the oppoortunity to discuss the visit your son had with the ****************** so that I can research the transaction and understand better where the failure took place. Please reach out to me at the contact information below at your convenience.Thank you,*************************** ***********************************

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