ComplaintsforNissan of Lewisville

• Initial Complaint

  11/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a car there mid September this year. I told the dealer I am moving states shortly after and need my plates and registration delivered to my new address. I called to see if they were on the way 6 weeks later. The receptionist was very unprofessional and rude, no proper business greeting on the phone, she waited until the last ring and only said your plates are on the way. I made sure to ask if she had the correct address down because I had to repeat and correct her 3 times. I called again weeks later and spoke to a man this time, I asked him what the status was and told him what happened with the receptionist. He said theres no woman that works here that couldve answered the phone. I told him what exactly she said and how she answered the phone then he just sighed heavily on the phone. I was then was given a 30 day extension. This extension expires December 2, I just called again to see what the status was since its a week away. She gave me the tracking number, it says insufficient address. We spoke again on the phone and all she kept saying over and over on the phone is to call **** to see which address they sent it to. I asked her why does that matter when they clearly sent it to the wrong address and I still need my plates. She said well all I can have you do is have you wait again until the 2nd to get another extension, again very unprofessional and rude and its a yelling match at this point. I asked for the general manager this time and she said hes busy at the moment so Im now waiting to see if shell even let him know about this interaction.

  Business response

  12/01/2023

  The title clerk received customers plates yesterday 11/30/2023 and has emailed customer asking her to provide her correct address for plates to be sent Federal Express.   The customer will be provided a tracking # via mailed.

• Initial Complaint

  11/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  10/10 Went to the dealership to test drive a carand sat for 2 hrs while they told me they were working on my financing, also had my keys to my 2018 ****** At 7 they told me they were closed, the finance ***** and I could drive the 2023 Kicks that I like, home for the night and do the paperwork tomorrow. Not sure why I agreed to that but I did.I show up the next day to see if I was approved, because when I called my new sales rep ****************************** he didn't know. When I got there around 5 it was another 1.5 before anything was done. I was told by ***** the sales mgr I needed to keep my payments at 450 or under and he agreed but come to find out he really knows nothing out the finacing part of it. *************************** came and got me finally and let me know he had just gotten my paperwork...it had been almost 24hr since I was there. I know, all kinds of red flags right. I tell them my payoff which is 12676.00.On 10/12/23 I was laid off from my job and came back and ask to return the car, but they said NO, even though they "offer a 3-day or 150 mile money back guarantee on a new or used car", Right on all of their websites and on all commericals, but I was denied by ***** the new GM. He told me he would fill my car up with gas and make a payment and I agreed, because I thought there was no other way out, but since then I know better.Then my credit union who had my ***** kept calling me saying my car had not been paid off yet. Finally ***** it was paid off but not all of it, they only paid a partial amount leaving me 74 to pay because it took them so long to pay, looks like I owe the rest....are you kidding? Then I find out that the dealership hasn't even called for a payoff price,they just guessed from what I told them. Also the credit union wont release the title till its paid. You know what, I don't care if they get the title at all. As a consumer, I have right just like all these other people and from I know and see on here, they are crooks!

  Business response

  11/28/2023

  **************** purchased her vehicle at Nissan of Lewisville not ****** Nissan please remove from ********************* Nissan and submit into Nissan of Lewisville. I did contact customer this morning.

  Customer response

  11/28/2023

  The reason I thought it was ********************* is that this Nissan of Lewisville is advertised as ********************* Nissan of Lewisville.  Do I need to file another complaint under Nissan of Lewisville? Now I am wondering, are they using their name under false pretenses as when you ****** Nissan of Lewisville it comes up under ********************* Nissan of Lewisville. I bought my car from Nissan of Lewisville, but it states on the Nissan of Lewisville that if you want to return your car after 3 days you can.  I am attaching a picture of this and it is date and time stamped...so who do I file my compaint with?

   

  Customer response

  11/29/2023

  I am rejecting this response because:   There has not been a resolution or than I have filed a complaint now again Nissan of Lewisville.

  Customer response

  12/11/2023

  Just wanted to check to see if you ever heard back from ********************* Nissan of Lewisville or Nissan of Lewisville whichever name they are doing busines today.  I will be filing a complaint with the *********************** if we don't hear back from them...

  Business response

  12/15/2023

   

  At ********************* we have a 3 day return policy or a 7 day money back guarantee. Unfortunately ***************** came in later than the time period. She did tell us that she needed help making a payment, and even though under no obligation we made her first payment for her to assist with customer satisfaction. She returned again a month later asking us to make additional payments. When we refused she has continued to escalate complaints.Unfortunately there is nothing additional that we can do for this customer.,

   

  Customer response

  12/15/2023

  I am rejecting this response becauscke:   I came to the dealership the first time on Monday ****, came back on n-10 to sign my paperwork, and returned on ***** the day I was laid off from my job.  My adult daugther came with me as a witness. I ask if there was anything they (*****) could do for me such as trading it in or returning it and he told me NO, but that he could give me gas and make a payment and thinking that was my only option, I said OK. He told me I could come back the nexe t Friday to get gas again but I decided I had no reason to go back over there. All of this took place from ***** to *****...2 days!

  I have since found out that the numbers on my purchase are not correct as far as how much money I put down.  Isn't that illegal? Fraud? Falsifying documents?  No wonder ********************* has so many locations, he has people working for him that are not being truthful and scamming these people.  There are many reviews on ****** and other websites about how bad sales and service are and I can see why.  Its not right to treat people this way. 

  Business response

  12/19/2023

  Again, we have a 3 day return policy or a 7 day money back guarantee. Unfortunately ***************** came in later than the time period. She did tell us that she needed help making a payment, and even though under no obligation we made her first payment for her to assist with customer satisfaction. She returned again a month later asking us to make additional payments. When we refused she has continued to escalate complaints. Unfortunately there is nothing additional that we can do for this customer.,
  

• Initial Complaint

  08/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We purchased our vehicle on August 23rd of 2022. The windshield had 4 pits and a crack which we discussed with our salesman ***********************. He ensured us the windshield would be replaced the following week when ****************** was back Aug 24th Finance company would not push through the financing without a solid date of when the windshield would be replaced **** back and spoke with ******* who said the service department would reach out to me in the next few days. Aug 26th Finance company still needed date of replacement windshield went back to ***************** sent someone to AutoZone to get a repair kit - *********************** and ************************* filled the pits and crack and ensured me that I would hear from the service department the following week. Aug 29th spoke to ******* on the phone and he swore he put the service request in and they would be calling. Sept 24th - Nissan called to inform me my plates were in. I drove to get the plates and spoke with ******* and another gentleman from the service department in regards to the windshield I was told the windshield would be replaced the following week and ******* took a photo of the front of my car Sept 27th ******* texted requesting photos of the windshield - Sent. Sept 30th Text message sent to ******* to see where he was at with the windshield replacement. No response Oct 3rd Received call from ******* asking if I'd like to schedule my first maintenance appointment. I asked about the windshield and he told me he sent it to the service department and it's out of his hands Nov 25th Went to have my tire repaired due to a nail, and found that we did not have the lug nut key Went to Nissan to obtain this where we spoke with ***************************** and ******************* about the run around with the windshield and the leaking rear seal we found after our 1st car wash Was told we would receive a call and the issues would be resolved. We have never heard back from them

  Business response

  12/01/2023

  If the customer is still having issues please call *****************************, GM at ************

  Customer response

  12/02/2023

  I am rejecting this response because:   

  I was in constant communication with this dealership since purchasing the vehicle and that did me no good.  Reaching out to them again, will only put me back on the perpetual hamster wheel with them, and I am NOT willing to play this game with them again.   I moved to ** in November, and am no longer in the area of the dealership.  Please provide me information on a Nissan dealership near ******* ** that can fix the issues that we've had, and make this right.  

• Initial Complaint

  07/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am filing this on behalf of my mother who is 86 years old and has Alzheimer's so she is not able to give all the facts. On May 2nd my mom's car a 2020 ****** was towed to this dealership for repair I told them it overheated and the radiator blew a hole in it.We have coverage with MPP company which pays for mechanical failures They do not cover collisions.Nissan of Lewisville took one look at the car and saw that there had been repairs to the bumper and so they assumed that the collision is what caused the break in the radiator. So they reported such.I've explained to them many many times that they are wrong. The mechanics think that there was a hole in the radiator and that's why the car overheated. They are wrong that is not what happened.I was driving the car on May 1st I noticed the car was overheating I pulled to a side road immediately and stopped. AFTER I had stopped the car then the radiator blew! The noise was so loud I called 911 because I didn't know what had happened to the car. Fire and police both responded the fireman checked under the hood and he is the one who told me there is a hole in your radiator! I have offered several times to get a copy of this 911 incident report since obviously the dealership doesn't believe me that this is what happened. The dealership has never asked for a copy of this report.So when the dealership thinks that there was a hole in the radiator and that's what made the car overheat they're wrong. The car overheated and then after it was already stopped the radiator blew. This indicates something went wrong with the cooling system, which should be covered by MPP or if it has something to do with the drivetrain it should be covered under the drivetrain warranty.Because I am currently out of work and have no money and because my mother lives on social security and cannot afford to pay for the repair of this car Nissan of ********** refuses to do any further diagnosis because they don't know who's going to pay for it

  Customer response

  10/05/2023

  I have not heard from the company 

  Business response

  12/19/2023

  Issue resolved

  Customer response

  12/20/2023

  Can I see the "formal written response" from Nissan of Lewisville? All they ever told me is (paraphrase) "we don't remember that", then they added me to their email marketing!!!

• Initial Complaint

  04/10/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I visited Nissan Lewisville and was looking to purchase a vehicle. I explicitly informed the sales agent that I did not want my credit run a plethora of times due to my recent credit score. The sales agent ******* and the finance manager assured my credit would not be run and any searches would be a soft pull. I am now showing an inquiry on my credit report. When I contacted the dealership on 04/07, the finance person I spoke with was very rude and hung up in the middle of me speaking. I want to have this inquiry removed from my credit report due to deceptive information, and an apology for the manager's unprofessional behavior.

  Business response

  04/11/2023

  We are reaching out to ********************** and will get a resolution for her.

   

  Thank you

  Chase

  *********************

• Initial Complaint

  03/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  got an email from dealership offering $30400 as trade in for my car, went to the dealership and provided a an official paper to purchase Vehicle ***************** for $31545 and take in my trade in for $30400 and using $500 Nissan loyalty coupon and since i maintain high credit score 840+ i fall under the campaign 0% for 36 month. after the sales person his manager agreed and got me to sign multiple paper to get the car they decided that i cannot combined the finance offer with the coupon which is totally not true as it shows clearly in the letter from Nissan finance that i can!just shady and dishonest practices and to top it off they did run 2 hard inquiries when they were not authorize to run it only when we agreed on the numbers i mentioned above and then they change the numbers on me and ran 2 hard inquiries which resulted in lowering my perfect credit score which intent to file a claim in court for damages as it was their intention to cause me harm. when i confronted them they said will send a notification to experian to remove the 2 inquiries (do not believe the sales manager Raif orig. from *****) i have all the papers to support my claims and i hope Mr. ***** and his sons take a closer look at whats happening in their dealership!P.S. the original sales manager which i dealt with (*****) was on vacation and he was great so when i stopped by today 03/21/23 i had the mishap of dealing with couple yahoos!

  Business response

  04/13/2023

  We have reached an agreement with customer for inquiries. We also offered to sale vehicle for original negotiated price. 

  Thanks,

  ***** House

  GM

  Nissan of Lewisville 

  Customer response

  04/13/2023

  From: *********************
  To: BBB
  Subject: Complaint # ******** Follow up statement and current status
  
  Dear *********** ************* you for reaching out and sharing the response from Nissan of Lewisville General Manager, *********************
  I would like to advise you that I do not want to close this complaint yet as its still in pending status and the matter has not been fully resolved.
  While ************** House have been engaged with me and we both agreed on the resolution, it has not been executed and actions yet to be actually taken to remove the fraudulent 2 credit inquiries where terms were changed after obtaining my consent to run my credit and tricking me to remove the freeze, additionally 2 cases are still open with ********** and Texas DMV for this matter in addition to cases against **** with CFPB and OCC.
  I would like to have this complaint open till a full resolution is executed and not a conversation agreement. Thus, I dont want to accept nor reject the business response at this point till both inquiries are removed from Experian which based on my contact with Experian should not be taking this long as I was told the dealership ONLY can contact them directly and withdraw the inquiries and It will take them 15 minutes to remove.
  Once the agreeable terms are executed, I will be willing to close this matter and any associated open complaints with other local and federal entities.
  
  Best Regards,
  
  *********************

• Initial Complaint

  03/01/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I pur*****d a used 2015 Jeep Wrangler from Nissan of Lewisville in August 2022 with two different extended warranties. I sold/traded the Jeep Wrangler December 10, 2022 for a completely different vehicle at a completely different dealership. I contacted both extended warranty companies on December 12, 2022 to cancel my warranties and to get a refund on both for the remaining amounts paid in August. I did not have a lien on the Jeep Wrangler it was paid in full along with my warranties, thus both refunds are refunded to me directly. The dealership didn't have to be involved in the cancel/refund process of one warranty but for the second warranty they are directly involved as the warranty company refunds the amount to the dealership after which the dealership refunds the customer. I have an email confirming my cancellation from the warranty company with the date it was canceled, the date the refund and statement notice was sent to the dealer for refund and a refund amount. I have tried numerous times to reach the dealer and main finance/accounting and nobody returns my phone calls, and when I do get somebody to talk to me by some chance they give me the run around and push me off on yet another voicemail with no return phone call. For nearly 3 months (12 weeks) I have been trying to get $1,804.05 of my hard earned money that I paid and is rightfully mine and needs to be refunded to me and nobody will talk to me. They are completely unorganized and dishonest. They have money that is mine, not theirs and will not refund it to me. This is stealing, fraud and against the law in so many ways. Could you please help me get my refund?

  Business response

  03/03/2023

  Contact Name and Title: ***** ******, manager
  Contact Phone: **********
  Contact Email: *****@comeseeclay.com
  We apologize for the delay, have spoken with Ms. ***** and are in the process of getting this corrected.
  
  Thank you
  ***** ******

  Customer response

  03/10/2023

  (The consumer indicated he/she ACCEPTED the response from the business.)
  The dealership contacted me and expedited my refund check, which I received today.
  Thank you for all your help in resolving this matter.

• Initial Complaint

  02/23/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  We bought our 2016 Nissan GT-R VIN#**************** and traded in our 2021 Audi S5 VIN#***************** on March 23, 2022. Nissan knows exactly what's wrong with the title with the previous owner (dealership), but they choose to hide it and still selling it as a clean title car to us, and because of this issue, we have been waiting for the registration sticker for at least four months. We've been back to the dealer at least eight times, and each time they tell us the title is on its way, but never explain the problem until four months later, when they say there's something wrong with the car's mileage, which they've corrected for a month. Somehow they finally sent us the sticker after a few months, and they told us everything was cleared and the title is now corrected. We totally believed whatever they told us since we got the registration sticker until February 21, 2023. Since I became pregnant, my husband and I decided to trade in the GT-R for an SUV instead, so we bring our GT-R to Land Rover Dallas and discover that the Nissan dealership never corrected the title for us and never informed us about it. Land Rover finds out that Nissan has submitted a total of two time corrections, all have been rejected by the state. If we weren't trying to trade in the car we will never find out that after paying almost a year of the payment, we are not on the title list. After the Land Rover dealer explained everything to us, we went to the Nissan dealership on February 22nd, and asked for a solution. When we arrived and explained why we were there, one of the managers admitted it was their fault that they sold this car to us without explaining the issues or getting it taken care of because they have about a year to fix the paperwork. After a few hours, their GM arrives with a very rude attitude, telling us there will be no solution and they have nothing to say at this moment and asking us to leave, or we can just sit there all day with no more response from them.

  Business response

  03/15/2023

  Been in communication with client and will continue until title issue is resolved. Updated title information as requested waiting on State to finalize.

• Initial Complaint

  11/28/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I went to Nissan of Lewisville on 09/29/2022 because I was thinking about trading in my car and seeing what they have to offer. I test drove a 2015 Nissan Murano with Brendon, did financing paperwork with another employee, they ran my credit as well. We got all the way up to the part where we were trying to agree on what my monthly payment amount would be. We could not come to an agreement of what my payment amount would be because it was too high. I ended up not trading in my car and leaving the facility. I recently received a toll bill for $24 for a temporary license plate for 9/29/2022-10/07/2022. After calling the tollway and the DMV, they told me I need to contact the dealership who issued the temporary license plate. I called Nissan of Lewisville on 10/23/2022 and spoke to the manager Faisel. He was not being helpful at all and tried to make this whole thing seem like my fault. He tried to tell me that he took care of it. I was sure there was some fraud going on so I told him I will be calling the police. He then went into further detail saying his employee requested a license plate before I bought the car, and another employee printed the license plate and gave it to the person who actually purchased the vehicle. He stated that his accounting department would take care of it after the holiday on 11/28/2022. I am scared for my credit reporting, for bills racking up in my name being sent to my home, and fraud in my name. I did not purchase a vehicle and I would like to make sure this issue is resolved.

  Business response

  02/23/2023

  Business Response /* (1000, 5, 2022/11/30) */ we're refunding customer money tomorrow 12/01/2022 Greg A*** OLM manager notified ********. We do have where she applied for credit and text messages requesting to apply for purchase 09/27-09/29 with our employees. Regards, Sammy D********

• Initial Complaint

  10/31/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I purchased a 2022 Nissan Frontier 4X PRO on August 2, 2022, from Lewisville Nissan (Auto Nation) and traded my wife's 2019 Honda Accord as a part of the purchase/trade-in arrangement. The Honda financial loan is still active as of Monday, October 31, 2022. We have accrued late fees, interest charges, overdue payments, and numerous texts and calls from Honda Financial concerning missed monthly payments. I've called multiple times and personally visited the dealership three separate times, meeting with their sales manager and loyalty manager. I'm told, "we are on it," "payment sent to the wrong company," and "we will pay the Honda off ASAP." The loan is still active. Nissan of Lewisville has paid two of the late payments, and I have a letter signed by the loyalty manager indicating they will pay the next payment by October 26 if the loan still needs to be paid off to keep the Honda loan current. As of 10/31, the outstanding balance is $783.83 and once again past due, impacting our credit.

  Business response

  01/13/2023

  Business Response /* (1000, 5, 2022/10/31) */ We sent correction check to AHF American Honda to payoff lease. We sent copy of check to customer as he requested showing payoff to lienholder. This was sent to customer 10/31/2022. By sales manager Raef Weliam. Also **** **** OLM manager also spoke with Mr. ******* ******* informing him of corrected check. Customer stated he would inform his wife and about resolution. Regards, ***** *********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩