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Find a Location

Earl's Plumbing Heating & Air Inc has 1 locations, listed below.

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    Business ProfileforEarl's Plumbing Heating & Air Inc

    Plumber
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/10/2023

    Years in Business: 19

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    4720 Highway 84, Lubbock, TX 79415-4539
    BBB File Opened:
    10/23/2004
    Years in Business:
    19
    Business Started:
    10/21/2004
    Business Started Locally:
    10/21/2004
    Business Incorporated:
    1/22/2007
    Accredited Since:
    4/10/2023
    Type of Entity:
    Corporation
    Business Management
    • Ms. Crissy Haralson, Treasurer
    • Ms. Karen Hall, Secretary
    Contact Information

    Principal

    • Mr. Chuck Hall
    • Ms. Crissy Haralson, Treasurer

    Customer Contact

    • Mr. Chuck Hall
    • Mr. Earl Haralson
    • Ms. Crissy Haralson, Treasurer
    • Ms. Karen Hall, Secretary
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Hiring a trusted and verified plumber can save you time and heartache

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/26/2024

    Complaint Type:
    Product Issues
    Status:
    Resolved
    My plumber was CT. He came later than expected. CT parked his truck 2 doors down which I did not mine because his tires were crazy dirty. Instead he moved his dirty truck onto my driveway leaving big tire marks and an unhappy customer.He was called to my home after speaking to ****** about the 2 main issues I had- lack of cold water and the backyard faucet .I explained to CT the concerns. Mind you these two issues were exterior issues not inside my home. However, after I explained he did look at the backyard faucet. He mentioned it needed to be tighten. I said oK I will do it. Instead he did it.Next was the lack of cold water. We never figured it out and instead he placed cheap insulation on my cold water pipes. It took over 1 hour.Then CT asked me to at "least can I come inside to check the kitchen sink."When I made the appt I specified to ****** I was not allowing any one in due my sick mother. However, the kitchen was in the front so he came in.Anyways after he looked he said ok I don't have a mixing valve, therefore he claimed I need to make a big cut in my kitchen wall and place insulation. CT said that would cost $225 .Finally, he quoted me $185 is due for this call!I told him well you did not repair anything, just added cheap $1.00 insulation. Is that a fair price? Well he said he did a lot of labor and it is by the hour. LOL Well I did not argue as I wanted him to leave the property.As soon as he left the big tire marks were imprinted on my driveway and $185 less than what I started the day , nothing resolved, and more work for **** later called Earls Plumbing got ***** she told me well he forgot to quote you a price but that is the minimum they do- which is $185. ***** told me the price is quoted before the work is done. No price was given to me,Also asked ***** about the BIG cut CT wanted to do in my kitchen wall and who would fix that sheetrock? She said I would have to pay her construction team.I would not use ****** Plumbing as my plumber
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Mike R

    1 star

    06/26/2024

    We called ****'s Plumbing and Air. We got a technician to the house who did not know anything, did not quote us a fee upfront per what we were told over the phone. Instead the junior plumber took it upon himself to add , tighten and do small handyman adjustments. Then after he was completed with his BS he charged us over $500. We called the office and ***** made it seem as this was normal procedure. It is called a RIP OFF. Do not use ****** Plumbing and Air in ******* **. Most of the ****** reviews are FAKE with fake ****** handles. We are out of $500! This was a scheme to get into our property . We were told they would quote us a fee then start work. We NEVER agreed to doing handyman stuff. We could have added a s**** ourselves. How stupid. What a waste of time.***** needs to go to trustworthy classes 101 since she lied to us. The entire staff at ****** Plumbing and Air are liars. Do not trust, do not use.

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