At-a-glance
Related Categories
Business Details
This is a multi-location business.
- Location of This Business
- 8701 Avenue P, Lubbock, TX 79423-3577
- BBB File Opened:
- 10/13/2000
- Years in Business:
- 47
- Business Started:
- 1/1/1977
- Business Started Locally:
- 11/1/1999
- Date of New Ownership:
- 7/1/2008
- Business Incorporated:
- 1/1/2009
- Accredited Since:
- 1/21/2005
- Type of Entity:
- Corporation
- Alternate Business Name
- Kerr Plumbing Heating & Air Conditioning Company
- Geistweidt Plumbing Inc.
- Contact Information
Principal
- Mr. Albert (Rusty) Geistweidt, President/Co-Owner
Customer Contact
- Mr. Albert (Rusty) Geistweidt, President/Co-Owner
- Ms. Sandra Kerr Geistweidt, Co-Owner
- Additional Contact Information
Fax Numbers
- (806) 748-1496Primary Fax
- (806) 748-1496
Customer Complaints
1 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
07/26/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Carmine F
10/11/2021
1st Attempt to Repair: 2 Kerr repairmen came out in late August 2021 and "fixed" the problem by replacing the motor fan of the condenser. They tried the unit out and it seemed to work. Shortly after, we left our home for the rest of the day. We returned late that evening. When we stepped into our home, the temperature in the house was 100+ degrees (super-hot, the heat was running, and the AC would not work).
2nd Attempt to Repair: the next day, same 2 repairmen came out and again and "fixed" the problem. This time they replaced a heater relay or some kind of control thing, or whatever. We paid them $675. For the next 5 weeks the HVAC system gave us cool air, but yesterday it quit putting out cool air again.
3rd Attempt to Repair - Maybe: Today at around 8:30 pm I called Phil Kerr's Plumbing, Heating & A/C. I explained the problem to the receptionist [that we turned the heat on for 1-day last week when it was cold, and then when it got hot yesterday - Sunday, we turned the AC back on. However, like 5 weeks ago, NO COOL air was coming out of the vents]. She told me that all technicians were all out on calls, that they very were busy since it got cold last night, and were backed up for weeks. I told her my problem is the same issue that they attempted to fix weeks ago. She asked if our unit was just old, implying to me that "Hey guy it is an old unit, maybe you need a new HVAC". However, when their technicians came out 5 weeks ago, they did not recommend a new unit, they just replaced a part and charged me $675. Then she said they were a small company with only a few repairmen, and suggested I call another HVAC repair company. I asked to speak to a manager of the company as I was a past customer. She said there was no manager available, but she would have one call me. It is now 6:45 pm the same day, 10 hours later and no manager of Phil Kerr's Plumbing, Heating & A/C has called me back. I should not have to wait weeks for them to try again to fix a reoccurring problem, a problem they already "fixed" twice. I need a company with technicians who can diagnose a problem and not just guess and replace parts. If you need a good Heating and AC company, look elsewhere. They don't give military discounts either; C J , retired LT COL USAF
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.