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Business Profile

Auto Parts

Center Caps Direct

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Parts.

Complaints

Customer Complaints Summary

  • 17 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/29/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They won't answer my call they won't answer my email they won't send me my money back I just want my money return back to my account

    Business Response

    Date: 08/12/2024

    Hello, 

    Our hours of operation are Monday-Thursday 10am-4pm central standard time. We are closed Friday, Sat and Sun. Mr ************** placed an order on Monday the 22ed with free 7-10 day shipping. Our first email from him was on Friday the 26th when we are closed. I responded to him first thing Monday morning that it was shipping that day. I never got a phone call or a response to any of my emails. I saw this BBB complaint were he wants a refund so I issued his refund the same day. Please see screenshots.

     

    Customer Answer

    Date: 08/13/2024

    Complaint: 22052472

    I am rejecting this response because:

    Regards,

    **************

  • Initial Complaint

    Date:07/06/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a set of center caps (4), on 06/07/2023 order #CCD76040, in which I haven't found any shipping updates since 06/08/2023. I've tried to call and email to the contact information provided, but no response. I paid 319.96$ I wanted my money back but there charging a 25% fee plus shipping and handling on the amount. The number that was given is a dead end, NO ONE EVER ANSWERS, I got lucky and talk to a operator one time, inwich she said," The postal service lost the order." I think I would have been contacted if that would have happened. The number for this company is #************. I just want the caps that I paid for.

  • Initial Complaint

    Date:04/14/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This place is a scam just like everybody else has said. I spent $250 on a center cap which they build my credit card 10 days ago and still have not sent out my order. I've been trying to call them everyday for the last 5 days and no answer. The phone just rings and rings and ************ have sent an email to both their contact email and a response to the confirmation email they sent me and both of them are returned back to me. Buyers need to beware not to purchase anything from this company. I don't think they exist. They're a bunch of thieves and now I have to get my credit card company involved to dispute the charge

  • Initial Complaint

    Date:03/24/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In May of 2022, I ordered a center cap from their website. Part # TPI-IJ-510 Cragar Wheel Center. On the 6th, I saw the money come out of my account. The amount was $232.05. I received an email with the tracking number stating I should receive the part on the 14th. However, the 14th came and went with no package. I clicked on the tracking number ***********) and found out that they and not even packaged the part for delivery. I kept checking every few days with the same result.So, I emailed on June 20th. I received no reply.On multiple occasions I have tried calling them. You can only call between 10AM to 4PM, Monday-Thursday. Each time I was redirected in an never ending cycle from one department to another with no live person every picking up the phone.

  • Initial Complaint

    Date:01/27/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered 1 center cap for $250 after shipping and handling on 1/18. On 1/19 website showed a tracking number and stated expected delivery date was in 5-7 days. Its been 8 days and although the label has been created the package has still not been handed over to the shipping carrier! Ive tried calling ***** times at various times throughout the day over the last 4 days. Nobody answers the phone. I sent an email through the website and it bounced back as undeliverable. Im starting to think this is fraud and that the company is no longer in business but still taking peoples money.

  • Initial Complaint

    Date:01/20/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an online order for qty 4 center wheel caps through this business. The wheel caps are not the correct size for my vehicle. I simply wanted to request an RMA # to send the product back or find the correct product. However, the business will not answer their phone...nor can I access through any avenue a live person to speak to over the phone.I have called and emailed several ways and my email has either been rejected for a bad email address (which is listed on the invoice) or not replied to. I am now outside my refund window most likely but still want to return my product for a credit. If the business will email me or call me, I would love to arrange an RMA # for a return.

  • Initial Complaint

    Date:10/28/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/13/22 I made a online purchase of 1 center cap order number CCD74711 from Center Caps Direct. I received a email the same day stating that I would receive a email notifying me when the Item was shipped & that shipment would be handled by **** I received no notification of shipment by 10/21/22 so I sent a email to ******************************************** requesting a tracking number for the order. I received no response from the request. All phone calls to inquire about the status of the order went to a answering machine which looped the calls back to the same options which was to select a number which takes you back to the same option. there was no option to speak to a person by phone & no response to emails. the money has been paid by credit card & today is 10/27/22 and I have yet to receive the order.

  • Initial Complaint

    Date:10/18/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order two center caps on 9/29/2022 when I received them I found that they did not fit and I have been trying to return them for a refund. I have sent numerous emails and when I call the voice message repeats the same information over and over again no matter what option you choose. I feel that I should be able to return these items for exchange or refund, but how can I refund them when I get no response to my emails or cannot call and leave a message.

  • Initial Complaint

    Date:09/29/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with CenterCapsDirect.com on August 17, 2022. I received *** shipping notice label was recorded but never shipped. I have sent 3 emails and called several times only to have the phone loop back to the original message. This order was for $374.12

  • Initial Complaint

    Date:09/15/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased new Center Caps on 8/3/2022 for the very expensive price of $434.13. Received notice of purchase that I attached to this complaint. I have tried reaching out by phone and email because my parts never arrived. The company never answers the phone plus when you do call the phone goes to blank space no on hold music or anything just dead air. My emails have never been responded to. Please help this was money that I cant afford to just wast. Im sure the part will be correct because the part number was provided by the ************** that made my wheels BBS.

Center Caps Direct is NOT a BBB Accredited Business.

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