Business ProfileforD3S Service

If I could leave zero stars I would. ..... Electrolux uses these folks to "service" stoves from Ikea. We bought our stove at Ikea in Round Rock so why they were sending someone from the Houston area I don't know. I understand we live a long ways from there but it's not our fault. We have spent the last FIVE MONTHS going around and around with Electrolux, D3S and Ikea to get a new stove. D3S came out said yeah it's broke, then came back to replace element and switch, ok it doesn't work will file replacement paperwork. And then NOTHING ....... multiple appointments made and missed, no calls saying they weren't coming, bad communication. Just don't.

We sincerely apologize for the frustrating experience you've encountered with our service. Your feedback is invaluable to us, and we understand the importance of timely and efficient resolution when it comes to appliance repairs. It's disheartening to hear that your interactions with both Electrolux and D3S have fallen short of your expectations. We recognize the inconvenience caused by the prolonged delay and lack of communication throughout this process. Please know that this does not align with the level of service we strive to provide. Regarding the services provided most of the delay was due to a national shortage in parts and receiving multiple parts broken, this is out of our control, and parts came from the factory directly. We did communicate on multiple occasions with updates when we received them from Electrolux. We even reached out to schedule on a Saturday due to all the inconveniences. Our technician has called Electrolux on your behalf to resolve the issues at hand multiple times. All of this is documented with all parties involved. Multiple appointments that were sent to us were canceled on Electrolux/Your behalf. Once again we can only do our due diligence and work with what is provided to us. On multiple occasions, you have called in screaming at our support staff when we should have turned you back to Electrolux to find a different service provider. We were working with you to help resolve your issues, not against you! Rest assured, we were working closely with Ikea and Electrolux to expedite the replacement process for your stove. We understand the importance of having a functional appliance in your home and will do everything in our power to ensure this matter is resolved.