Auto Repair
Connally PerformanceThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
12/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In February of this year, I brought the engine from my car to ***** at Connally Performance for some engine work, I told him no rush, I want it done correctly. we exchanged some details of what work I wanted done and that was that. The engine I dropped off to ***** is an expensive engine as well and I'm not in the position to replace it. This was back in February, now for the last 11 months I have called and called ********************** is no good at answering his phones (at least for me) and EVERY time I get a hold of him, he tells me "oh it will be ready next week"He has been telling me this for MONTHS, and finally when I called him a couple weeks ago he told me he doesn't know where to find some parts for it, AFTER 11 MONTHS. and now he has done some work to it but has left me high and dry, I cant just replace the motor, my car has been sitting for almost a whole year with no engine and I cant do anything with it, I had to buy (finance) another car because I haven't been able to drive mine for a year and couldn't keep borrowing cars and burdening others with that. ALL i want is my damned engine back and to not have to deal with him anymore, I'm so fed up with this whole situation and I want to be able to drive the car I already paid for! Please help me with this, whether he just gives me my stuff back or if you all can put some pressure on him to get my engine finished, idk what to do anymore. Thank you.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.