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Find a Location

Heart of Texas Electric CO-OP has 1 locations, listed below.

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    Business ProfileforHeart of Texas Electric CO-OP

    Electric Companies

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1111 S. Johnson Dr., Mc Gregor, TX 76657
    BBB File Opened:
    6/4/2003
    Years in Business:
    86
    Business Started:
    11/1/1937
    Business Started Locally:
    11/1/1937
    Business Incorporated:
    1/1/1937
    Type of Entity:
    Corporation
    Alternate Business Name
    • McLennan County Electric Cooperative Inc
    Business Management
    • Mr. Rick Haile, CEO/General Manager
    • Ms. Deidre Lauterbach
    Contact Information

    Principal

    • Mr. Rick Haile, CEO/General Manager

    Customer Contact

    • Mr. Rick Haile, CEO/General Manager
    Additional Contact Information

    Fax Numbers

    • (254) 840-4250
      Primary Fax

    Website Addresses

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/11/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Heart of Texas Electric Co-op staging supervisor who is a friend of my neighbor ********************* put ****************** private utility pole on my property easement which is part of my survey. ******************* utility pole was in his back yard when he purchased property and had Hotec come put in a new pole in on my property easement instead of using ******************** easement property . Before this happened *************** asked me to sell him my property easement he needed more yard space and I told him no. My Water meter and water lines were on that easement which I had to purchase from ******************* Corporation. We have to buy our own water meters and pay to have them installed. **************** then had ***** come and set him a new pole for his private utilities to his house from his back yard to front and put it on my property easement. The staging supervisor who put the pole on my easement property is friends with **************** and knows people at Lakeaire HOA in my neighborhood.This was done intentionally by ***** and ********************* to inflate the size of ************************* land. There was no reason for Hotec to use my property easement for ************************* private utility pole. *************** also put a water outlet, sewer a d additional electrical outlet further down from the pole. He did finally remove the electrical outlet but left the water outlet and sewer line.I would like to sell in the near future and I have to tell whoever buys my property Oh by the way this is your property and Water meter but that's your neighbors private utility pole water outlet on your land. ***** has failed to provide a valid explanation why they put ************************* private pole on my easement property. They keep telling me it's easement and we can put it there. *************** had plenty of easement property to put his private utility pole.They said they can move it if I want to pay for it. **************** told me ***** said he could use my easement property for his personal use. Unable to upload pictures. I can send via Gmail.
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    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    BBB serving the Heart of Texas

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