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ComplaintsforCollin County Community College District
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Complaint Details
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Initial Complaint
11/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In 2022, I browsed the available courses for continuing education that were offered at collin community college. The online platform used to build your schedule does not at any point confirm that you have been enrolled in any courses. Simply clicking on a course to see if it is available to be added to your schedule, enrolls you and makes you liable to payment. I did not know this at the time and had no idea I was enrolled in these courses until months afterwards. Because of this I called Collin College regarding hte situation and they refused to acknowledge the fact that I was enrolled in these courses by mistake and the lack of confirmation when enrolling in classes. I was not even reached out to at any point regarding the fact that I had not attended any classes, so that I could at least know about the classes early on and begin attending. The staff who I have spoken to regarding the situation have been very unhelpful and often unresponsive. Furthermore, the classes that I was enrolled to all had half the seats still open, so I did not take anyone's spot. Collin College employees refuse to refund me even though I was wrongfully enrolled in these courses. They are now sending my account to collections and when I try to contact employees from various branches regarding the sitatuion, I have been met with either one response and then nothing or no responses at all.Initial Complaint
08/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I understand that a student must be enrolled in at least 6 credit hours in order to disburse a refund. I am currently enrolled in 7 credit hours as of 7/10/2023. On the Collin website it states on line 5. For student loans, you must be enrolled in 6 hours and those 6 hours must have started at least 10 days before the expected payment date.Grants are paid based on enrollment. Aid for classes that start later in the semester cannot be paid until 10 days after the start of the course. I started my 2nd course that equates to over the 6 credit hour limit as of 7/10/2023, so from my understanding that means funds will be disbursed on 7/20/2023 and this is not the case. Ive called on 7/22/2023, thinking I would give it a couple extra days to process and spoke with the financial aid department. I was told that summer classes take longer to process, which if thats the case the verbiage online should state on or after 10 days of enrollment that payment would be disbursed. It is now 7/24/2023 and I called the cashiers office and was told that the funds will be available on Wednesday 7/26/2023. This is false information and representation of the school because if I owed as much as a *****! I wouldnt be able to enroll in the upcoming classes but they have the right to hold funds based on no explanation. Now the funds that I am waiting for has not only impacted my household and added additional stress. I have no choice to wait because I am unable to speak with someone that will provide the correct information on when the funds will be disbursed. Thank you Collin college for the additional stress and uncertainty of an individual that is trying to pursue a dream.Initial Complaint
02/07/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I had planned on attending classes at my local community college, but decided to withdraw before the first day of class began. Fall of 2022, I dropped my class on 10/16/2022 and the class itself start on 10/18/2022. I was given a partial refund, but still owed $60.30, which I paid in order to enroll in classes the follow semester. Spring semester of 2023, I once again withdrew from multiple classes on before their respective start dates. I received a partial refund, but I still paid Collin College $219.50. In both cases I withdrew from classes due to work reasons, and feel I deserve a full refund. The verbiage on the website doesn't clearly define their refund policy and a bit deceptive.Business response
03/23/2023
Business Response /* (1000, 5, 2023/02/20) */ The District has specific policies to follow regarding payment deadline, class drops and refunds. Below are specific links to the District's website: https://www.collin.edu/bursar/tuition.html https://www.collin.edu/bursar/payment_deadline.html https://www.collin.edu/bursar/refunds.html
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Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.