Complaints

This profile includes complaints for American Income Life Insurance Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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American Income Life Insurance Company has 307 locations, listed below.

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  American Income Life Insurance Company

  3700 S Stonebridge Dr McKinney, TX 75070-5934

  
• 

  American Income Life Insurance Company

  9121 Anson Way STE 200 Raleigh, NC 27615-5857

  
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  American Income Life Insurance Company

  8321 E 61st St STE 221 Tulsa, OK 74133-1911

  
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  American Income Life Insurance Company

  901 Mountain Creek Rd STE 100 Chattanooga, TN 37405-4645

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  American Income Life Insurance Company

  101 5th St STE 206 Hollister, CA 95023-3925

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/13/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to cancel my policies sine April of 2023. At that time and in subsequent phone calls and emails I made it clear I was cancelling my policies as I could no longer afford them. Ive been continuously bombarded by emails from them. I have had to change my home phone number and my cell number. I have told them I am not paying but they keep on emailing me and now from this latest email they are saying that they have paid my policy and I owe them money! I want these policies canceled and I want them to leave me alone. Even my daughter has told them. This is harassment and intimidation.

  Business Response

  Date: 12/12/2023

  We would like to thank ************* for allowing us to respond.  Our records indicate that ************** called our office on June 27, 2023 to request the cancellation of her coverage and a we show that a cancellation form was emailed to the email address on file on June 28, 2023. 
  
  We reached out directly to ************** and she stated that the form had not been received and a new form has been sent to her to her verified email address.  In order to resolve this situation, we will also reverse all automatic premiums loans placed against the cash value of her policies that occurred after her initial phone call on June 27, 2023.  ************** was satisfied with this resolution.  

  Customer Answer

  Date: 12/12/2023

  My initial call to cancel this was in April not **** and at that time I was advised that a cancellation form would be mailed to me.  I never received that form so in May I called again to ask when the form was coming and I was told again that I should be receiving it and again I did not receive it.  At the end of May I called again to say I wanted all the policies canceled as I couldnt afford them.  I spoke to numerous people and was told to call the main office which I did in **** and was told the policies would be canceled.  However I then received subsequent emails and phone calls trying to force me to keep at least the $30 policy.  My daughter was even called.  I was called during a BBQ.  So yes my initial call to the main office was in **** but I wasnt informed to call the main office until then.  Otherwise I agree with everything and am willing to settle for **** as the retroactive cancelation date.

   

  Customer Answer

  Date: 12/18/2023

  I have reviewed the business response and accept this resolution. 

  My initial call to cancel this was in April not **** and at that time I was advised that a cancellation form would be mailed to me.  I never received that form so in May I called again to ask when the form was coming and I was told again that I should be receiving it and again I did not receive it.  At the end of May I called again to say I wanted all the policies canceled as I couldnt afford them.  I spoke to numerous people and was told to call the main office which I did in **** and was told the policies would be canceled.  However I then received subsequent emails and phone calls trying to force me to keep at least the $30 policy.  My daughter was even called.  I was called during a BBQ.  So yes my initial call to the main office was in **** but I wasnt informed to call the main office until then.  Otherwise I agree with everything and am willing to settle for **** as the retroactive cancelation date.

• Initial Complaint

  Date:11/09/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We reached out to American Income Life in May to request for our policies to be canceled and withdrawn at the advisement of our new policy holders. Per our correspondence on 06/13 with their customer service team, a surrender form was going to be mailed out to us. We had not received any forms to sign or documentation stating that the policies had been cancelled. We have tried to reach out and every response we had gotten was "your policy has lapsed" with no remedy or suggestion on how we can move forward. We had loyally paid our policies on time every month since it had gone into effect and this was frustrating to say the least. Had we received the forms in the first place, our policies would not have lapsed! And no one has been able to help us proceed with this!

  Business Response

  Date: 12/12/2023

  We would like to thank *************** for allowing us to respond. Our records show that **************** contacted our office on May 21, 2023 to inform us that she was transferring to another insurance company and requested to cancel all coverage. All policies were removed from the bank draft method of payment to prevent premiums being drafted while in the cancellation process and letters dated May 22, 2023 were sent to the customer and her spouse informing them of the billing change. A cancellation form dated May 23, 2023 was sent to be completed, signed and returned to our office for processing.
  
  We show the fully completed form was received in our office in July of 2023 and all policies were cancelled as requested. Letters dated July 5, ***************************************************************************************************************** her communication with the Better Business Bureau. A review of our records does not indicate the letters were returned to our office by the *********** as being undeliverable.
  
  A further review of our records does indicate the customer called in November of 2023 and was inadvertently informed that their policies had lapsed when in fact they had been cancelled as requested. This situation is being addressed as appropriate with the customer service representatives who assisted ****************.
  
  The request to cancel the coverage was handled in a timely manner and no premiums were drafted after ***************** phone call on May 21, 2023. We do not see a basis on which to issue a refund as requested by the customer. 

  Customer Answer

  Date: 12/12/2023

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:11/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This companies sales person called me saying that she got my name from the American Legion. I trusted it and spent a lot of time to give her all my information. They were supposed to confirm with me after approval. I forgot about it for a few months then one day I started looking for something. I found that I have been paying on it for about 4 months already. I tried calling and nobody could find an account but they were withdrawing money. I had to dispute with credit card. I could only get back what was taken in the last 60 days. This company then has been harassing my parents in ** and just wont stop calling. Her name is ************************* local 277 in **. I had to call and say that I got ripped off by them and leave my parents alone.

  Business Response

  Date: 12/01/2023

  We would like to thank ************* for allowing us to respond.  Our records show that an application dated April 19, 2023 was submitted to our office for underwriting approval for ************** and his spouse.  Upon receipt of the application an email was sent to the email address listed on the application which contained a copy of the Summary Sheet listing the coverage applied for.  The email address  on the application matches the email address on ************** correspondence with the Better Business Bureau.
  
  On April 27, 2023 our verification department spoke with ************** to confirm the information provided on the application and to confirm that he had applied for the coverage. ************** answered affirmatively to all questions asked.  In order to resolve this  matter the application for the coverage requested by ************** and his spouse has been withdrawn and a refund of all premiums is being made to the bank account on file.  Letters acknowledging the cancellation of the coverage will be mailed to them directly. 
  
  As requested, we have added ************** contact information to our internal Do Not Call list and have asked the local office that services his area to mark their records accordingly as well as the records provided by ************** for his parents.  Please note that this change may take up to 10 business days to go through our system during which time there may be additional contact.  In the event that occurs we ask that they kindly inform the caller that they have been added to the list and to discontinue contact. 
  
  We hope to have addressed ************* concerns.  

  Customer Answer

  Date: 12/01/2023

  I am rejecting this response because:   The company never once stated that I had to go through my bank to get this money back because they couldnt locate my file in their system but yet they were withdrawing money from my account. 
  is this a 100% with the BBB? It sounds to me that this could be punishable by law if I had the time to contact a lawyer. 

  Business Response

  Date: 12/14/2023

  The bank information was provided by ************** at the time the application was completed in the portion of the application titled Authorization for Preauthorized Payments.  This portion, which also requested a draw date of the 15th of the month, was signed by *************** 
  Please also note the Summary Sheet that was emailed to ************** on April 26, 2023 states the monthly premium amount that will be drafted from his checking account. The email address the Summary Sheet was sent to matches the email address he provided in  his communication with your office and we do not show it was returned as being undeliverable.   In addition, the paperwork given to ************** by the agent when the application was completed detailed what to expect in the next few days and weeks after the application was submitted which included his bank account being drafted for the premiums. 
  A further review of our records shows that ************** communicated with our office via email where our customer service representative informed him that she was not able to locate coverage under his name.  This oversight may have occurred since the application was in the process of being underwritten and we have used this situation as a coaching opportunity for the representative.    
  As previously stated, both applications were in the process of being underwritten and have been withdrawn. All interim premiums collected were refunded to the bank account on file on November 29, 2023. 
  

  Customer Answer

  Date: 12/14/2023

  I have reviewed the business response and accept this resolution. I do not think it is right or a good business for the slick sales they pull but I agree I got my money but not till I had to get my credit card company involved along with the BBB. 
  as a consumer we shouldnt have to go through these hoops because we should trust a business that has a 100% with the BBB. 

• Initial Complaint

  Date:11/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We took out some insurance policies for my husband, self and daughter. We received the documents and it was not what we had thought we were getting. Policy stated we could cancel and receive a full refund if done so within 30 days of getting the written documents. Which were dated for 9/25. I reached out to the original sales guy with no response. On 10/14 I reached out to the email on the website. I had to email again. Then was told that my account was cancelled but they needed it in writing from my husband as well. That was sent on 10/18 and several times since. I have now reached out 10 times total and nothing more has been said to me. I received a bill in the mail for my insurance policy the other day now too showing that my account was not cancelled. This is for insurance policy numbers ********, ********, and ********. I just want to be refunded all of the money paid since this is not what we thought we were getting and we put in our cancellation in writing before the 30 day deadline of 10/25. I also want to ensure no additional money is taken out of my account.

  Business Response

  Date: 11/15/2023

  We would like to thank *************************** for reaching out regarding this matter. Policies 18909777/78/79/80 have been cancelled as of the date of issue and the policy refunds will be released within seven business days.

  Customer Answer

  Date: 11/16/2023

  I am rejecting this response because:   Today you only refunded $127.04 and did an unauthorized withdrawal of $42.89.

  I already had to pay my bank $35 to stop future transactions from your company and now somehow since the amount was changed you are still able to remove money from my bank account. I want a refund of everything since issue date and to stop taking my money.

  Business Response

  Date: 12/04/2023

  According to our records:
  Policy ******** was cancelled as of the date of issue (08.14.2023).  On November 19, ***************************************** the amount of $128.67.  On November 21 your bank returned the last item drafted unpaid.  This policy has been over refunded by $42.89.
  Policy 18909778 was cancelled as of the date of issue (08.14.2023).  On November 15, ***************************************** the amount of $104.97. 
  Policy ******** was cancelled as of the date of issue (08.14.2023).  On November 14, 2023 a refund check for premiums paid, in the amount of $25.65 was released and mailed.
  Policy ******** was cancelled as of the date of issue (08.14.2023).  On November 15, ***************************************** the amount of $22.07. 
  When a policy is set up for automatic bank draft the insured receives a discount on the premium.  The only reason a premium would change is if the insured converted to direct billing, in which case they would lose the discount. Also in that case we would not have drafted.
  If the insured would like to provide a copy of the bank statement showing the draft in question, our office would be happy to investigate.  This information should be sent to ******************

  Business Response

  Date: 12/07/2023

  According to our records:
  Policy ******** was cancelled as of the date of issue (08.14.2023).  On November 19, ***************************************** the amount of $128.67.  On November 21 your bank returned the last item drafted unpaid.  This policy has been over refunded by $42.89.
  Policy 18909778 was cancelled as of the date of issue (08.14.2023).  On November 15, ***************************************** the amount of $104.97. 
  Policy ******** was cancelled as of the date of issue (08.14.2023).  On November 14, 2023 a refund check for premiums paid, in the amount of $25.65 was released and mailed.
  Policy ******** was cancelled as of the date of issue (08.14.2023).  On November 15, ***************************************** the amount of $22.07. 
  When a policy is set up for automatic bank draft the insured receives a discount on the premium.  The only reason a premium would change is if the insured converted to direct billing, in which case they would lose the discount.  Also in that case we would not have drafted.
  If the insured would like to provide a copy of the bank statement showing the draft in question, our office would be happy to investigate.  This information should be sent to ******************

• Initial Complaint

  Date:11/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just want American Income Life to leave me alone! I attempted to cancel my policy in February and they drafted my account in March. I got that charge reversed after calling them and the money was eventually returned to my account. Then in April they tried it again. They continue to try to contact me to the point of harassment. I got 2 messages from them today (9 months after canceling my policy) telling me they were going to try to draft my account. I really want them to leave me alone!!!!

  Business Response

  Date: 11/28/2023

  We would like to thank *************** for allowing us to respond.  Our records show that **************** cancelled his coverage with our Company effective March 17, 2023 and no coverage remains active for **************** and his family.  As requested, we have added Mr. ******* contact information to our internal Do Not Call list and have asked the local office that services Mr. ******* area to mark their records accordingly. 
  
  We ask that **************** allow up to ************************************************************************************************** the event that occurs we ask that **************** kindly inform the caller that he has been added to the list and to discontinue contact.
  
  We hope to have addressed Mr.******* ***************

• Initial Complaint

  Date:11/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have called numerous times to cancel my policy. I have been on hold for well over a combined total of 8 hours. Nobody will answer. Nobody else will help. They just transfer you to this foreign voice over that says thanks for holding. Cancel my policy! There is no other way to contact them!

  Business Response

  Date: 11/28/2023

  We would like to thank *********** for allowing us to respond.  Our records show that ************ called our office to request the cancellation of his coverage with our Company and his call was forwarded to the correct department for handling, however, it does not appear that the call was finalized on the policies continued to draft as the premiums became due. 
  
  A further review of our records shows that ************ emailed our office with his request to cancel which prompted a cancellation form to be sent to ************ to be completed, signed and returned to our office for processing.  We do not show that the completed form has been returned to our office, however, in order to resolve this matter we are forgoing the cancellation form and are refunding ************ the premium withdrawn from his account after his initial cancellation request on November 8,2023.  ************ will need to allow between 7 and ********************************************** his account as it will depend on his financial institutions posting schedule. 
  
  ************ also mention long wait lines in order to speak with our cancellation department.  While we certainly understand his frustration regarding the wait time we must state that call volumes are at times high and wait times will be longer than normal as calls are taken in the order received.   
  
  We hope to have resolved ************* concerns. 
  

• Initial Complaint

  Date:11/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a life insurance policy with this company. At this point the life insurance policy has lapsed due to no payment. Prior to providing them with my updated bank information, I had requested a copy of my insurance policy and stipulations and a termination of services form be sent to me. I made this request a couple months ago and it was never sent. I made another request for this information a couple of weeks ago and what they sent me was not readable. I have paid in hundreds of dollars to this account and no longer want their services due to a lack of transparency. They still have not provided me with my policy information and stipulations and are now saying i am not owed any money back. Please help me resolve this as I was initially told money would be owed back to me and now they are saying something different and continue to be unresponsive when I seek clarification and documentation. I am seeking the explanation of charges and reimbursement of what I am owed.

  Business Response

  Date: 11/29/2023

  Our office is reviewing and will provide a response shortly.

  Business Response

  Date: 12/01/2023

  We would like to thank *************** for allowing us to respond.  Our records show that an application dated May 1, 2020 was received in our office which resulted in coverage being issued as applied for.  Policy contracts were mailed to the address provided on the application, which **************** verified as being the correct address during a call to our office. The contracts were not returned to our office by the *********** as being undeliverable. 
  
  Premiums for this coverage were drafted as requested, until the July 2023 draft returned to our office from the financial institution marked account closed.  A letter dated June 27, 2023 was mailed to **************** informing him of this matter, and contained a new bank authorization form to be completed and returned to our office if he wished to continue paying premiums through the bank draft method of payment.  We do not show the completed form was received in our office and no other premiums were received. 
  
  **************** and his wife, *****************, called our office on September 11, 2023 to request a copy of their contracts as well as a cancellation form; however, because the policies had already lapsed off our system these could not be generated.  A special request was made to have a full duplicate of Mr. ******* life contract printed which we show was mailed to him on November 7, 2023. 
  
  Mr. ******* life contract had just begun to accumulate cash value, which was used to partially pay a premium in the amount of $2.70 on his life policy.  This amount will be reversed and returned to him.  Ms. ******** life policy had not yet begun to accumulate cash value.  All other premiums paid on all policies have been earned, and had a claim been incurred it would have been paid in accordance with the terms of each contract.  Unfortunately, a refund of those premiums is not due. 
  

• Initial Complaint

  Date:11/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined American Income Life Insurance in 2020. Started out with a policy for me, I later added my children. After waiting for quite some time, I became worried because I never received any paperwork for the new policy. My payment increased and was taken out instantly, but again I never received paperwork. There's been zero contact from my "agent",over the years. I called a number on my paperwork so many times I'd lost count. I left numerous messages and no one ever called me back. In August of 2023, I blocked payments through my bank,days after the block was set up, I then received a call. After getting questionable responses for the lack of communication I chose to cut ties with the company. I also was finally provided the number for my 2nd policy. September 7th 2023 I started the cancellation process, received paper work and mailed it. After 2 weeks of hearing nothing, I called AIL to be told my paperwork was lost and needed to be sent again. I had it resent and mailed it and nothing happened. I called countless times,got a different excuse and cash value amount each time. I was told on 10/31 , suddenly my policies have no cash value. A week before that I was told 1 police had a value of $84, and the other $1 bc it lapsed. On this same day I was offered a personal email address to send a picture of the cancellation paperwork,and I was told a different cash value amount. Why was this never offered before!? It shouldn't take months to cancel a policy. I can't seem to get a straight answer, or the same answer twice. It's different every time I call. I was also told the 1 policy lapsed. I don't understand how. This company is horrible, it's very shady. All I want is proof my policies are cancelled, and I want what's owed to me as far as my cash value. Again, for it to take almost 3 months to cancel a policy is absurd. I feel it's being dragged out on purpose.

  Business Response

  Date: 11/13/2023

  We would like to thank *********************** for reaching out regarding the surrender of policies. According to our records, the Insured requested cancellation of policies ******** and ******** on September 21, 2023. Authorization forms were mailed at that time. The signed forms were received back in our office on October 30,2023. 
  
  Policy ******** was cancelled as of August 24, 2023 and surrender value in the amount of $168.60 was released on November 1, 2023.
  Policy ******** was cancelled as of August 15, 2023. This policy would not have started to accrue cash value until its three-year anniversary on December 15, 2023.
  
  Please let me know if our office can be of further assistance by emailing ******************.

  Customer Answer

  Date: 11/13/2023

  It no longer matters at this point. American Income Life is just throwing dates out there. I called in September 7th 2023 to cancel my policies. No point in August did I speak to anyone. I left multiple messages and received no call until I blocked payments through my bank ***** Fargo. They told me my paperwork was never received, bc it got lost. It was sent out a second time, im guessing it got  "lost" again. Yet I'm still receiving bills from them at my address. I receive bills just fine. I find that questionable. A rep eventually let me know I can send the info over via email ,after over a month of me calling every Monday and Tuesday . They dragged it out on purpose ,but it's ok. I'm more than happy to be cutting ties with the money hungry company. 

  Customer Answer

  Date: 11/16/2023

  I have reviewed the business response and accept this resolution. 

  It no longer matters at this point. American Income Life is just throwing dates out there. I called in September 7th 2023 to cancel my policies. No point in August did I speak to anyone. I left multiple messages and received no call until I blocked payments through my bank ***** Fargo. They told me my paperwork was never received, bc it got lost. It was sent out a second time, im guessing it got  "lost" again. Yet I'm still receiving bills from them at my address. I receive bills just fine. I find that questionable. A rep eventually let me know I can send the info over via email ,after over a month of me calling every Monday and Tuesday . They dragged it out on purpose ,but it's ok. I'm more than happy to be cutting ties with the money hungry company. 

• Initial Complaint

  Date:11/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled our policies then I was charged again. That put my account negative When I called they said they had no record of my call on ********** at 11:13 Am that was being recorded for quality assuredness . I would like a refund

  Business Response

  Date: 11/16/2023

  We would like to thank ************* for allowing us to respond.  Our records indicate that ************** called our office on October 13, 2023 to request the cancellation of the coverage and he was transferred to the correct department, however, it does not appear that the call was finalized and all policies continued drafting for premiums. 
  
  Additionally, ************** called our office on October 31, 2023 regarding the cancellation of the coverage and a cancellation form was sent to him to be completed, signed and returned to our office. While the completed form has not been received, in an effort to resolve this situation we have reversed the monthly premium  that took place after his initial call on October 13, 2023, have forgone the completed cancellation form and have cancelled the coverage as originally requested.
  
  A credit will be sent to ************* account on record for the extra premium collected which should reflect in  his account within the next 5 to 7 business days depending on his financial institutions posting schedule.
  
  We hope to have resolved this matter satisfactorily.    
  

  Customer Answer

  Date: 11/17/2023

  I have reviewed the business response and accept this resolution. 
  thank you 

  the issue is resolved to my satisfaction.

• Initial Complaint

  Date:11/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has been calling me for several months looking for ***********************. Her name is different, different address, age, etc; this was confirmed by one of the callers. Somehow, my telephone number was put on her account. I explained multiple times they have an incorrect number, yet they continue to call. I asked to be put on the do not call list and they still call. At this point it feels like they are harassing me and I will take legal action if necessary. All they need to do is look her up online and see this is not her telephone number!!! They call almost everyday, multiple times. I have stopped answering the telephone.

  Business Response

  Date: 11/21/2023

  Our office would like to thank *********************** for contacting us about this matter.  Her phone number has been added to our internal Do Not Contact database.  She she continue to receive calls, I would appreciate her  providing those phone numbers directly to me at ******************

  Business Response

  Date: 11/22/2023

  We would like to thank *********** for allowing us to respond.  We have searched our records for Ms.***** ***** number as well as contacted the local office that services her area and we have not been able to locate her ***** number associated to a policy.  If you would like to provide us with the name and ***** number of the person contacting you we will certainly review and make any necessary changes to our system to prevent any further contact. You may provide that information directly to our office at ***************
  
  As an added measure we have added your ***** number as it appears in your correspondence with the Better Business Bureau to our internal Do Not Call list.   

  Customer Answer

  Date: 11/24/2023

  I have reviewed the business response and accept this resolution.  I have noticed the calls have stopped since being contacted by one of their representatives. If any more calls come through I will contact them with the name and phone number of the representative that is calling. Thank you!