Customer ReviewsforAmerican Income Life Insurance Company

Rating this company with a 1 because I cant give them a 0. Despite trying to cancel a policy I dont want to have repeatedly they continue to charge my bank account. Im faced with having to change my bank account or my bank to stop this. I would advise that no one do business with them. On top of expressing my want to cancel my policy with them I cant get them to stop bothering me with constant phone calls. All I do is waste my time trying to get this company to leave me alone. Couldnt even take no for an answer while on with their customer service line trying to cancel. If I wanted to keep my policy active then I wouldnt be saying I want to cancel. It is beyond frustrating.

I am so discomposed with AIL As a company, it has been extreme disappointed with the turnaround of my request upon my policy, which I placed on June 20, 2024 and today is now July 11, 2024 Despite Being promised 3 to 5 business day turnaround I have experienced nothing but delays and poor communication. My application has been pending for weeks without any clear updates or explanations, causing stress and inconvenience. The lack of transparency and professionalism in handling my policy that I have held for years!!!! This company has left me frustrated and dissatisfied. I would not recommend AIL service to anyone For it has left me feeling that my life insurance policy for myself and family could be in the hands of a fraudulent Company

I didn't even deal with them directly, a family member did and gave them my phone number. I really wish they wouldn't have. They called over and over and over, they left a voicemail, they texted me, and then again, called and called all in one day on a saturday of a holiday weekend. I finally blocked the call. They just used a different phone number and called me over and over and over the following week. I finally answered told them I wasn't interested and then blocked the new number they tried calling me from. I cannot believe it's even legal to do that. Complete and utter harassment. They should call once, leave a voicemail and then if I am interested I will reach out. You don't proceed to harass people about making a will kit over and over on a saturday of a holiday weekend and certainly not over and over again during the week days as late as 8PM. If you call once and don't get an answer, don't keep calling! Take the hint! I block that number, take the hint!! It's like dealing with a psychotic ex-boyfriend! Because of this behavior, when I consider making a will I will NOT be calling them. Absolutely ridiculous!!!

I would leave 0 stars if it let me. I have received countless texts and phone calls to interview for a job I never applied for. This is horrible business practice and is untrustworthy since they are paying a 3rd party for information on people without consent. This an invasion of privacy and security. How can you sell insurance to people when you are just going to sell there private information? Anyone reading this, no authentic insurance company should be selling your personal information or paying for it.

Worst customer service ever. They called me to make an appointment to talk about my coverage, yet when the appointment time came I was never actually called. I was rebooked 11 times, then to the point I asked for a mangers number. Got Elle's phone number, she is just as hard to reach - her phone goes right to voicemail and you can't even leave a message. Tried calling the *************** once again going to voicemail and never called back. If I can't reach anyone now, even when they wanted to talk to me, how was anyone going to reach them if we really needed them. I have come to terms that we may pay a little more for insurance now, but I need someone I can actually get ahold of, and calls when they say there going to. So upset by there service, and offered no help by there manager -- she just sent me termination papers. I worked in customer service before as well, and you have to say what you mean