Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/01/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
In June of 1988 I was issued policy through Globe life in Oklahoma City and have paid monthly premiums since then by automatic payments through my bank. While reviewing my monthly billings today I realized I had not received a **** for some time. I contacted Globe Life this morning and spoke to an extremely abrasive gentleman. I gave him the police number XX-XXXXXXX but he was unable to locate a policy with that number. He requested the telephone number and the address for the original policy. i tried to explain that that information was from some 30 years ago and I have no idea what my phone number nor my address was other than I lived in Kansas City at that time. Globe Life has been accepting my monthly payment of $58.05 for an unknown number of years. At no time has anyone ever questioned the payments or returned them. Apparently the money went into the coffee fund. At a minimum I believe that I am entitled to a refund of money paid in after my coverage apparently ended
Business response
12/08/2021
Business Response /* (1000, 5, 2021/10/18) */ Contact Name and Title: Blythe R. B****** Contact Phone: XXX-XXX-XXXX Contact Email: *********@globe.life Dear Mr. ******, Thank you for your complaint. I have reviewed the policy information and note that the last address we have on the policy is from Nevada. Our records show that we have not received a premium payment since 2009. If you have proof of recent premium payment, please send it directly to my email address so that we can research further. Because premium payments were not received, the policy lapsed in 2009. Respectfully, Blythe R. B******Initial Complaint
09/29/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
9-1-2021: I called 1-877-577-5833 for cancellation dept to have them send me the surrender forms for the cash value policy #OOPXXXXXX. They said they would. Waited 2 weeks and got no correspondence by phone, mail or email. 9-11-2021: I sent a letter to Globe Life Company explaining my September 1st correspondence and requested the surrender forms. I included my phone number and email address again. 9-21-2021: Again called 1-877-577-5833 and was transferred to customer service (Gloria). She said they needed Austin's Date of Birth (DOB). Called back with the information and got a different c. s. rep: She said to go online ([email protected]) to change the address and fill out the information. Called 9-27-2021 to (972)540-6542 I talked to c. s. rep (Toshi) and explained my situation. She said she talked to her supervisor and that she would get back to me today. As of 2 days later I have not heard from them. I've been getting the run-around. I want the cash value for the policy.Business response
11/22/2021
Consumer Response /* (2000, 6, 2021/10/05) */ Received termination letter for Policy OOPXXXXXX and received a check for $211.86 on 10-1-2021. I am satisfied that my case with them is finally closed. No further action is needed. Recommendation: DO NOT get a policy with this company. You may have a fight on your hands trying to collect on it. *** *******Initial Complaint
09/21/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I bought three life insurance policies for my children from Globe Life. The first month should of been $1 that was never on my bank statement. When I called the person said for some reason there were multiple policies for each child, and they would correct it and payment would not be until end of May. May 11th they took a payment out automictically when I called they said they would refund it. Never did and one June 1st I called to make a 1 year payment so I would not have monthly problems with them. A few days after they took another payment out. I called again, everyday it is something new on what they want to investigate. It is now near the end of Sept and nothing has been done and NO money has been returned to me.Business response
12/01/2021
Business Response /* (1000, 5, 2021/10/06) */ Jason A. O'Neal Assistant General Counsel d: XXX-XXX-XXXX f: XXX-XXX-XXXX *******@Globe.Life October 6, 2021 ***** ****** **** N. Elizabeth St. ************* IN XXXXX Re: BBB Case #: XXXXXXXX Complainant: ***** ****** Dear ***** ******: This is in response to your recent complaint filed with the Better Business Bureau. As stated, multiple policies were issued for your children. The duplicate policies have been cancelled and premium refund checks, totaling $29.63, were issued and mailed to you on September 17, 2021. All additional premiums, totaling $489.31, were applied to the remaining active policies and paid said policies up to June 28, 2022. If you have not received the aforementioned refund checks or have additional questions regarding this matter, please feel free to contact me directly. Respectfully, Jason A. O'NealInitial Complaint
09/04/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
We are getting billed for a loan on a life insurance policy that we never took out. We have never borrowed money against an insurance policy, Yet we are getting billed and charged interest for it.Business response
11/19/2021
Business Response /* (1000, 5, 2021/09/21) */ Jason A. O'Neal Assistant General Counsel d: XXX-XXX-XXXX f: XXX-XXX-XXXX *******@Globe.Life September 21, 2021 ***** ******* 1926 Colt Drive Washington, IL XXXXX Re: BBB Case #: XXXXXXXX Complainant: ***** ******* Dear ***** *******: This is in response to your complaint filed with the Better Business Bureau. As stated in your complaint, you did not apply for and/or taken out a loan against the policy. This particular Whole Life Policy provides for an Automatic Premium Loan ("APL"). An APL is a non-forfeiture provision, whereby a premium loan automatically issues to keep coverage in force when: (1) policy premiums are 120+ days past due and (2) the policy has accumulated cash value. For this particular policy, the following APLs processed: APL #1 - 6/4/2020 for 7 months of premiums ($32.33), which paid the policy up to September 14, 2020. APL #2 - 1/12/2021 for 12 months of premiums ($55.41), which paid the policy up to September 14, 2021 (Current Paid to Date). APLs will continue processing to keep coverage in force as long as the loan balance does not exceed the accumulated cash value. The present APL balance for this policy is $98.29 and the accumulated cash value is $123.00. If you have additional questions regarding this matter, please feel free to contact me directly. Respectfully, Jason A. *******Initial Complaint
07/31/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Months ago my brother, the Durable Power of Attorney for finances for my mother, Wanda *** ******* tried to set up a irrevocable funeral for my mother using her Globe Insurance policy, but the company would not honor his DPOA and wouldn't communicate with the funeral home about her policy. Our attorney has twice sent them the actual DPOA for their attorneys to review, but to no avail. We are trying to apply for Medicaid for our mom and we need the cooperation of Globe Insurance to complete this application, otherwise she will be denied Medicaid with no place to go and our final Michigan Medicaid extension ends on August 9, 2021. We aren't even sure they have sent this DPOA to their attorneys. The Customer Service individuals seemed to be lax on following up on this and if this isn't cleared up my mother's Medicaid application will be denied. I feel this is unnecessary and irresponsible of Globe Life and I would never sign up for their insurance myself or recommend anyone else do this.Business response
10/05/2021
Business Response /* (1000, 5, 2021/08/12) */ Jason ********* Assistant General Counsel d: 405-270-1254 f: 405-270-1185 [email protected] August 12, 2021 ************************************************* Re: Insured: *************** BBB Case #: ******** Dear **********: Our Legal Department has been in contact with Wanda Simon's attorney regarding this matter. Please contact your mother's attorney directly for a status update. Respectfully, Jason ********* Consumer Response /* (2000, 7, 2021/08/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) This matter was finally resolved. Thank you.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
186 total complaints in the last 3 years.
62 complaints closed in the last 12 months.