Business Profile

Insurance Companies

Globe Life and Accident Insurance Company

Headquarters

Complaints

This profile includes complaints for Globe Life and Accident Insurance Company's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

196 total complaints in the last 3 years.
59 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/21/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A $5,000 Globe Life Insurance Policy was purchased & issued in **** for my disabled sister by her parents, I am her sister & only surviving blood relative who has kept the policy active for the past year since our father died in 2022. Our mother died 15 years ago. Throughout the below listed dates & contact names, I have tried to get Beneficiary/Change of ownership forms. For security reasons, which I understand, my sister is needed on the phone to permit me to talk and we have done this ************** She lives approximately 1 hour from me, has good & Bad days which make this difficult to plan. We have not received any forms either via mail or email. I have sent all paperwork proving our parent's death, and info Globe has needed to back up this form request to their ***************** Here's how many times I have called, and at least half of them have been with my sister authorizing my permission to talk. The other calls were follow-*** on my end since nothing has ever been received from the insurance company to make the requested changes. 7/11/22=******, 12/27/22=Kenetia, 12/29/22=*******, 1/6/23=Pat,2/3/23=*****, 9/5/23=*****, 10/9/23=********, 11/4/23=*****, 11/21/23=*****, then Supervisor *******, 2nd call =****** then Supervisor ***************We have done Everything as they have asked. They have not responded with any forms and consistently tell me I have to do it again. My sister has more bad days than good & again, I live an hour from her. This is unacceptable at this point & I feel like there is no end in sight. I want to have the ability to see the policy thru with ownership &/or beneficiary designation should she outlive all of us as a promise to our parents and for peace of mind. Thank you.
Business Response
Date: 12/11/2023
*********************************** did not provide her sisters name or policy number with the complaint. However, I did reach out to ********************** via email requesting such information and she was kind enough to respond to me immediately.

*************************** sister,****************************, is insured under a policy with Liberty National Life Insurance Company (policy #**L051835), which is a sister company of Globe Life And Accident Insurance Company. The applicant and original owner of the policy was Ms. ******** mother, ***************************. Upon notification of ********************* death (received in December 2**2), ownership automatically transferred to *************************, pursuant to policy provisions, as there was no contingent owner named.

********************** has been trying to obtain ownership and beneficiary change forms for this policy. However, only ************************* has the authority to request such documentation and/or make such changes. Policy notes indicate this has been explained to ********************** and her husband via telephone on several occasions. These guidelines are set up to protect the policyholder.

In order to provide the forms requested for policy #**L051835, we will need a power of attorney signed by ************************* giving *********************************** authority over this life insurance policy or ******************* express written consent accompanied by a copy of her drivers license or state issue ID. Once a valid authorization is received, we will be happy to comply with Ms.********** ***************** trust this information is responsive to your inquiry.
Customer Answer
Date: 12/13/2023
Thank you for your help. Again, I did not disclose any detailed personal information in my complaint as per the instructions listed on the BBB site. I am requesting more than a 10 day period to accomplish either the notary or a letter from my sister, *****. The letter may be easier, however, ***** has no driver's license as she has never driven, and I have to check on her state ID. I'm not sure if they have to be kept current, as I have never seen one. I tried all day yesterday to get ahold of her with no luck. My schedule is full until Tuesday,12/19/23 when I am taking her care-taker to the hospital for a back surgery procedure. Could we possibly do a face-time call that afternoon with Globe Life if all goes well and I can get her on the phone? If not, please indicate to me all of the information Globe Life requires in this letter. They have put us through enough, which makes me very concerned if a claim should ever need filed.
Furthermore, the policy payment is due Now, and although I have paid in the past and all of my information is on file, they have not notified me of any policy renewals. Should I pursue another payment at this time? Please advise.
Thank you, *****************************

Customer Answer
Date: 12/18/2023
I am rejecting this response because:
Thank you for your help. Again, I did not disclose any detailed personal information in my complaint as per the instructions listed on the BBB site. I am requesting more than a 10 day period to accomplish either the notary or a letter from my sister, *****. The letter may be easier, however, ***** has no driver's license as she has never driven, and I have to check on her state ID. I'm not sure if they have to be kept current, as I have never seen one. I tried all day yesterday to get ahold of her with no luck. My schedule is full until Tuesday,12/19/23 when I am taking her care-taker to the hospital for a back surgery procedure. Could we possibly do a face-time call that afternoon with Globe Life if all goes well and I can get her on the phone? If not, please indicate to me all of the information Globe Life requires in this letter. They have put us through enough, which makes me very concerned if a claim should ever need filed.
Furthermore, the policy payment is due Now, and although I have paid in the past and all of my information is on file, they have not notified me of any policy renewals. Should I pursue another payment at this time? Please advise.
Thank you, *****************************
Customer Answer
Date: 12/20/2023
Hello,

Attached please find the written letter of consent from ******************************* to have the Beneficiary forms sent to me for the policy #**L051835 listed in this complaint. Please confirm receipt of this request.

Thank you,

***********************************
**************
Customer Answer
Date: 12/27/2023
Hello,

Attached please find the signed consent letter from ******************************* in reference to the above complaint.
We were having technical difficulties with the computer and I may have sent the original unsigned one the first time.
Please confirm receipt of the signed one.

Thank you,

***********************************
**************
Business Response
Date: 12/27/2023
On December 20, 2023, ***************************** submitted a valid authorization signed by *************************, as well as a copy of Ms. ******** state issued ID via email. A beneficiary change form was provided to ********************** via email on the same date.

Once Liberty National receives the beneficiary change form completed by *************************, we will make the appropriate changes to the policy.

I trust this information is responsive to your inquiry.
Customer Answer
Date: 01/01/2024
I have reviewed the business response and accept this resolution. I will get together with ***** at her earliest convenience to have the beneficiary form signed and emailed back to update the changes to the policy as stated by the business' response. Thank you.
Initial Complaint
Date:11/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a stroke on 9/9/23. I was hospitalized a month and incurred many additional expenses. On 10/9/23 I called Globe Life and requested a loan from my life insurance account, which they said I would recieve within 25 days. I STILL have not recieved the check. I have informed delivery through **** so I KNOW they have not sent it! I've called at least 10 times in regards to this and they said it was mailed on 10/23/23. In the mean time I'm 80 years old with an overdrawn account! I never thought a company I paid 30 plus years would do this to me! I NEED THIS MONEY TO SURVIVE!
Business Response
Date: 12/01/2023
********************,
Thank you for your correspondence with Globe Life, submitted via the Better Business Bureau. Your correspondence has been forwarded to me for a response.
Thank you for contacting the Company on November 21, 2023, and confirming that you had received the request loan check. The Company shows that the check has been cashed.
Please contact me directly if I can be of further assistance regarding this matter.
Respectfully,
********************************* (she/her/hers)
Assistant General Counsel, Legal | Globe Life Inc.
d: ************** | f: **************
**************************************
Initial Complaint
Date:11/09/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I surrendered my policy on 10-2-23. (policy number P370191) I was told to allow up to 2 weeks, and on October 15th which was a Sunday i was told it finalized. I called numerous times and i was told the check was mailed October 17th, then another call told the 18th, then 19th. and allow ***** days. While I know they cant control mail, and the reviews given before about them saying they sent check and others stating they had to get BBB involved i feel this is a big issue for this company. They could not provide any tracking, no information, and you always talk to a different person. I would like for the to issue my refund, and expedited the check to me. Thank you for your help in getting this resolved.
Customer Answer
Date: 11/14/2023
I have received the check yesterday. so this has been resolved.

Business Response
Date: 11/17/2023
**************************** the owner of policy #**P270191 insuring the life of **************************. ************ contacted Globe Life via telephone on October 2, 2023 requesting surrender of the policy.A check (#*******) in the amount of $1,047.**, representing the full cash surrender value of the policy, was issued to ************ on October 15, 2023.According to our ********************** the check was cashed November 14, 2023.A copy of the check is enclosed.

It is Globe Lifes position that surrender of the above policy has been handled properly and in a timely manner.The policy was surrendered 13 days after receipt of the request.

I trust this information is fully responsive to your inquiry.
Customer Answer
Date: 11/17/2023
I have reviewed the business response and accept this resolution. I did receive after multiple calls and contacting bbb
Initial Complaint
Date:11/02/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I emailed Globe Life to cancel this policy after my husband died. They cancelled one policy for my other grandchild and then sent notice for continued payment on the other grandchild. They are asking for repayment of a loan that was taken out in 4/2/2023; however, this insurance policy was for a minor. She could not have authorized a loan on the account. We never authorized a loan on this life insurance and they are now asking for repayment of a loan that was never authorized. I am asking that they cancel the policy; however, they continue to email me bills/invoices.
Business Response
Date: 11/16/2023
There is nothing in our records indicating Globe Life received notification of ******************* death prior to October 2023 when the Company received a loan payment notice for the above policy along with a note stating ********************* was deceased (copy enclosed).

Policy #***P62461 actually lapsed with cash value effective December 1, 2022 due to non-payment of premiums. The 31-day grace ****** allowed by the policy expired on January 1, 2023. After lapse, a premium loan was applied to the policy, keeping the coverage in force until September 1, 2023. The policy loan became automatic because the policy owner did not choose one of the other options under the Nonforfeiture Provisions within 60-days of the date of the unpaid premium.

Only the policy owner can cancel the coverage. However, I have asked **************** to suspend the policy so no further premium notices are sent to ********************* address. If ************** will provide the name(s) and address of ********************* parent or legal guardian, we will be happy to make that change in our records.

I trust this information is responsive to your inquiry.
Initial Complaint
Date:10/31/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have contacted Globe Life 3 times to cash out a term life insurance policy. Each time customer service has told me that a check will be mailed on a certain date. Since then I have gotten a bill to continue paying for this policy and then a notice of cancellation. Still no check
Business Response
Date: 11/09/2023

***********:

Thank you for your correspondence with Globe Life, submitted through the Better Business Bureau.Your correspondence has been forwarded to me for review.

Policy ********* was issued September 7, ****, on the life of *******************. The written surrender request was received by the Company on October 27, 2023, and uploaded into our system.The Surrender was processed November 3, 2023. The surrender check was mailed Tuesday,November 6, 2023.

If the check is not received by November 20th please contact me directly, in writing, so I may assist.

Respectfully,
*********************************
Assistant General Counsel
d: ************
f. ************
**************************************
Initial Complaint
Date:10/30/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Aug 22, 2023 at 10:07 am, I called Globe Life Insurance and cancelled my term life insurance because at age 72 I no longer needed it. I was on the phone with them for 19 minutes, which I have documented with the attached screen shot. The customer service agent confirmed very clearly that the policy was cancelled at the end of the call. Since then they have continued to extract $51.62 from my credit card in Sept and Oct. I contacted them with a thorough message through their website contact form to demand they stop taking money from my cc. I have not had a response. I regret ever doing business with this unethical company. I would like a refund for the two months, or at least stop them from anymore unauthorized deductions from my credit card.
Business Response
Date: 11/13/2023
**************************** contacted Globe Life via telephone on August 22, 2023 requesting cancellation of his Term life policy #****C3654. Per procedure, **************** transferred ****************** to the Retention Unit for cancellation.

The Retention representative advised ****************** that she would cancel his policy and navigated to the cancellation screen. However, the policy was not cancelled. Consequently,premium payments in the amount of $51.62 were automatically drafted on September 7, 2023 and October 8, 2023.

Globe Life sincerely apologizes for this inadvertent oversight and any confusion or inconvenience it has caused. Our ***************************** is in the process of issuing ***************** a refund check for the premiums drafted in September and October. The check will be sent to ****************** via Federal Express immediately upon receipt.

I trust this information is responsive to your inquiry.
Customer Answer
Date: 11/13/2023
I have reviewed the business response and accept this resolution.
Customer Answer
Date: 11/24/2023
This is to inform you that what I thought was a satisfactory remedy to my complaint. Globe Life agreed to reimburse the Sept. and Oct. withdrawals, after they acknowledged that they made an error knowing that my policy was cancelled in August of this year. They agreed to reimburse me if I accepted these terms, which I did as you can see in your records. On Nov. 20th, 2023 I received a check (dated 11-14-23) for two months premium reimbursement, totaling $103.24. I deposited the check in my checking account the same day. Today, (11-24-23) I noticed a chargeback in my checking accout for $103.24. I called my bank immediately and was told Globe Life put a stop-payment on the check. I am flabbergasted. This company has caused me so much grief and anxiety. It seems impossible to get justice or satisfaction from these major corporations. I just wanted to update you on my complaint. I doubt I will ever get my money back.
Business Response
Date: 12/08/2023
On November 28, 2023, our **************** sent ****************** a check (#*******) in the amount of $103.24 via Federal Express. The check was delivered on November 30, 2023 and, according to our ********************** was cashed December 1, 2023. A copy of the cashed check is enclosed for your reference.

Upon review of Mr. ******** rejection,additional information was requested from Premium Accounting. For reasons I have been unable to ascertain, a second check (#*******) in the amount of $103.24 was issued to ****************** on November 14, 2023, unbeknownst to our ****************. The second check was mailed directly to ******************, rather than being pulled to Legal, which is why he received it first.

Globe Life sincerely apologizes to ****************** for this inadvertent oversight and any confusion or inconvenience it has caused. If ****************** incurred any bank fees associated with check #******* being stopped, please have him provide proof and we will be happy reimburse those costs.

I trust this information is responsive to your inquiry.
Customer Answer
Date: 12/08/2023
I have reviewed the business response and accept this resolution.
Sincerely,
*************************
Initial Complaint
Date:10/26/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have paid Globe Life via several policies for years. In 2023, I had two family members to die. My one in January and the other in June 2023. So when it came time to file a claim, Globe Life was very slow in sending a snail mail check. Never mind the fact that they use electronic debit to collect multiple premiums every month. Also, when my family and I applies for basic 10k and 15k policies, they treat me and them as 'criminals'. Unacceptable and unprofessional. I will never use this *****, minor league insurance company again. I wish I didn't still have policies (on my grandchildren) that are active with Globe Life. and I've paid on for years. On line they quote a man my age can get a 10k policy for ***** . When they call me they almost double it to ***** . False claims need to be withdrawn and the business needs to correct it's customer service to treat long-time customers as Assets and not criminals. Good character and impeccable reputation by the ******* family should be rewarded and not targeted. Thanks for help with this serious matter.
Business Response
Date: 11/06/2023
******************,
Thank you for your correspondence via the Better Business Bureau. Please find a PDF letter in response to your correspondence attached.
Please contact me directly if I can be of further assistance.
*******************************
Customer Answer
Date: 11/08/2023
I am rejecting this response because: False and erroneous and not acting in good faith.
Business Response
Date: 11/15/2023
******************,
Thank you for your follow up correspondence via the Better Business Bureau.
If there are specific issues with which I can be of assistance, please provide that information.
Respectfully,
*******************************
Initial Complaint
Date:10/18/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I *************************** being the beneficiary on death claim policy number 00-50H7858 filed a death claim on01/03/2023 and on this date I requested to Globe life Insurance Company too send All correspondent mail to my PO box 689Calera ************* and I was told that 2checks were mailed out to the incorrect address the decease address I have spoken with a Globe life Insurance Company Investigator and I'm aware that globe life insurance company provider has investigator representative in all States around the Globe and I was told that this matter would be expedited service nevertheless I having seen any action taken place in reference of the beneficiary benefit Check policy Value $50.000 dollars this er
Business Response
Date: 10/31/2023
Policy #****H7858, insuring the life of *************************, is a term life policy issued effective July 22, 2022 in the amount of $50,000.00. ********************** is the beneficiary of this policy.

************************* passed away December 30, 2022 five months after the policy was issued.His death occurred during the two-year contestability period of the policy. As such, the Company has conducted its usual and routine investigation concerning Mr. ****** past health history.

A check (#******) in the amount of $50,168.49 was issued to ********************** on May 15, 2023. The amount paid represents the $50,000.00 basic policy face amount, plus $168.49 interest. The check was sent to ************** at the address provided on the Claimants Statement: ****************************************************************************************

************* contacted Globe Life via telephone on June 15, 2023 saying she never received the check. During this phone call, ************** verified the Glenwood Street address was correct. After confirming it had not been cashed, Globe Life stopped payment on check #****** and issued ************** a new check (#******) in the amount of $50,168.49 on June 21, 2023. This check was also mailed to ************* at the Glenwood Street address.

************* called again on August 8, 2023 saying she did not receive the second check. During this call, ************** stated her address was PO Box 689, ******, **,35040-0689. This time, a new check was not issued because the second check (#******) was cashed on June 26, 2023. A copy of the cashed check is attached.

If ************** is still maintaining that she did not receive and/or cash this check, she can contact our **************** in writing, and we will forward this information to our Special Investigations Unit for further review. ************** can reach me via email at ************************************, fax at ************,or regular mail at:

ATTN: ****************
Globe Life And Accident Insurance Company
****************************************************************************************

I trust this information is responsive to your inquiry.
Business Response
Date: 10/31/2023
ADDITIONAL INFORMATION:
It appears that Globe Life's Special Investigations Unit ("SIU") is already working with the bank regarding the issue of the cashed check. ************** will be notified once that investigation is complete. We appreciate ****************** continued patience while the bank looks into this matter further.
Initial Complaint
Date:10/10/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My mother passed away from three types of cancer in October of 2022 and I have spent the last year trying to access a life insurance policy (policy #**-8663672) with Globe Life and Accident Insurance Company that my mom paid into for many years. $2133 remains in the account and on January 9, 2023, I submitted the necessary paperwork for a loan on the policy and I received confirmation of receipt, but was told to resubmit information in February and March, which I did. For some time I gave up on the pursuit but then continued in September and was told that I needed to pay a premium on the policy to proceed, which I did. I continue to be told that the check is being processed or that there are different reasons for delays and that if I don't hear back, to call and they'll have another 30 days to resolve the issue. Their latest update was that the check was processed on September 20th and sent out on the 22nd, but I've never received anything in the mail. At times I wonder if this is a legitimate company. Each time I call, the automated message offers the chance to participate in a survey to provide feedback, but when I stay on the line afterward or wait for a call back, nothing. It has been a difficult year since my mom passed and the frustration of dealing with this matter has included having to delay my children's' birthday presents and more. I am at my **** end and just like this summer, don't have the wherewithal to continue navigating this. I wonder how many other families face this kind of destitution during some of the hardest events of their lives. Any help that you all might provide would be deeply appreciated and a saving ***** to my family.
Business Response
Date: 10/24/2023
****** #*********, insuring the life of **********************************, is a whole life policy issued effective December 9, **** in the amount of $6,000.00 and includes a $6,000.00 whole life Face Amount Increase Endorsement and two $5,000.00 term life riders.

The applicant and original owner of the policy was Mr. ********** mother, **************************************, who passed away October 27, 2022. Upon receipt of *************************** death certificate in January 2023, ownership was changed to the insured.

According to our records, a loan/surrender form was sent to ********************** via email on February 2, 2023. Upon further review of this matter, it appears that ********************** did submit the loan request form along with a beneficiary change form via fax on February 8,2023. The beneficiary change form was forwarded to ****** Services for processing; however, the loan request was not sent to Living Benefits, which is the Department that processes loans and surrenders. Globe Life sincerely apologizes to ********************** for this oversight and any confusion or inconvenience it has caused. This issue has been brought to the attention of management in **************** for further review.

********************** contacted Globe Life via telephone on August 10, 2023 regarding the loan. At the time, his policy was only paid to June 9, 2023. The policy had to be paid current in order to process a loan and this was explained to **********************. A premium payment in the amount of $66.26 was applied to the policy on August 28, 2023, paying it to September 9, 2023. Mr. ********** loan request was forwarded to Living Benefits for processing on August 30, 2023.

A check (#********) in the amount of $2,133.29, representing the maximum loan amount available for policy #********* was issued to ********************** on September 20, 2023. According to our ********************** the check was cashed October 13, 2023. A copy of the cashed check is enclosed.

Mr. ********** policy lapsed September 9, 2023 due to non-payment of premiums and the 31-day grace ****** expired October 10, 2023. If ********************** wants to continue his life insurance coverage under this policy, a premium payment is needed immediately. A minimum premium payment in the amount of $45.00 will reinstate the policy and pay it to November 9, 2023.

I trust this information is responsive to your inquiry.
Customer Answer
Date: 10/24/2023
I have reviewed the business response and accept this resolution.
Initial Complaint
Date:10/03/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
aug. 11,cancelled grandaughters ins. policy, cash value ******, 2 wks. to get check, no check, called said cancellation time had run out, never heard of such, said i had to cancel again, start over,3 wks. no check, called told could not find cancellation this time had to start over again, called this week said had wrong soc. sec. number this after having policy for 13 yrs., had to cancel again start over again, 2 months no check, how many people are they putting this thru?, if needed grandaughters name *********************, she is the insured, thank you.
Business Response
Date: 10/25/2023
Attached is a copy of the response that is being sent to *********************** today via regular mail.
Business Response
Date: 11/01/2023
Attached is a copy of the letter and checks that are being sent to *********************** today via regular mail.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Customer Answer

Customer Answer

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Business Response

Globe Life and Accident Insurance Company is BBB Accredited.