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Business Profile

Insurance Companies

Globe Life Insurance Company of New York

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Globe Life Insurance Company of New York's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 51 total complaints in the last 3 years.
    • 15 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/24/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Policy Number: 0065A6347 A Life Insurance Policy was taken out on me by a sister-in-law without my knowledge or consent. The only way I became aware of it was because the policy is under my sister-in-law's name (***** Self) but the mailing address is my address. Had the policy been set up with her address I would have never been aware of this happening. I had contacted Global Life in the past with no resolution. Even though the policy is written on me, they would not discuss the policy with me since I was not the actual policyholder. I had approached my sister-in-law about cancelling. I did not follow up with Global because my discussions with them were pointless. It was not until I received a notice last week that a policy premium was returned for insufficient funds that I became aware of the policy was still in effect. I would like to know how a policy was written on me without my knowledge or approval. In addition, I want this policy to be cancelled on the basis of fraud and/or non-insurable interest.

      Business Response

      Date: 03/28/2025

      Dear ******* ****:

      The following was sent to you via email today:

      Policy #****A6347, insuring the life of ******* ****, was issued based upon an electronic application for insurance (eApp) submitted to the Company on July 28, 2024 (Copy attached). As reflected on the eApp, ***** *** **** applied for this coverage and represented her relationship to you as Spouse.  Globe Life relied on this representation and issued the policy,as spouses in ******** have an insurable interest in each others lives, and they can effectuate an insurance policy on one another.

      Based on the information you have provided regarding your true relationship to Ms. **** and your non-consent to coverage, we are canceling Policy #****A6347. At your earliest convenience, please provide ***** ****s mailing address. 

      If you have additional questions or concerns regarding this matter, please contact me directly at **************************************************************.

      Sincerely,

      ***** ******


    • Initial Complaint

      Date:02/21/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My mother died back in October 2024. She had life insurance thru Globe Life. I have sent in all the information they asked for. They are constantly telling me they didn't receive information I've sent in, even after telling me to begin with that they did receive it. So, I have to keep sending in the same documents over and over. I have talked/ faxed and emailed over 8 different people. This company cannot keep their stuff together and are constantly misleading. I have questioned, cried and begged for them to get this right so I don't have to keep going thru this. My dad died 4 months before my mom, and I have to keep going thru their death documents for this company. It is awful! I don't know what else to do?? It is typically only supposed to take around 2 weeks to finish this. It has been 4 months! and still the same thing... They say they don't have the documents they need, even though I have proof I sent it in. They have even went for a long time and not told me of documents they needed. I will send in all the documents and copies of my emails if need be.

      Business Response

      Date: 03/11/2025

      Please see attached response.

      Customer Answer

      Date: 03/25/2025

      This is a follow up to my original complaint. Sorry it took me a moment, I have been ill.

      Business Response

      Date: 04/03/2025

      Please see attached response.

      Customer Answer

      Date: 04/09/2025

      I still stand behind my complaint about this company. They need to have an easier process instead of dragging customers around and they can't keep up with hardly anything. I don't remember having the phone conversation with them, and they have denied the claim. It is what it is. But I would like for other consumers to know what they are getting into and what a processing pain they will endure with them. And I will let others know as well. I did not accept nor reject their response.

      Customer Answer

      Date: 04/11/2025

      I still stand behind my complaint about this company. They need to have an easier process instead of dragging customers around and they can't keep up with hardly anything. I don't remember having the phone conversation with them, and they have denied the claim. It is what it is. But I would like for other consumers to know what they are getting into and what a processing pain they will endure with them. And I will let others know as well. I did not accept nor reject their response.

    • Initial Complaint

      Date:02/10/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 7, 2025 I mailed a 3 month insurance premium to Globe Life Insurance When I went on website it was not credited In order to prevent cancellation I made another one month payment on Jan 31, 2025 over the phone with a representative named ******** (for which I received credit). I explained that my cashed check ( Jan 23) had not been credited She took the information and said she would make a note about crediting it. I kept checking their customer website but no credit issued. On February 3, 2025 I received a notice saying a February payment was due. I called again and spoke with a ***** who said it should have been credited but it wasnt. As of today 2/10/2025 it is still not credited and the website indicates I am behind in payment. I also have written 3 emails with no response. I screen shot the last one. I either want my account credited or give me my money back

      Business Response

      Date: 02/19/2025

      Please see attached response.

    • Initial Complaint

      Date:11/14/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My 89 father was advised that he needed to cash out his life insurance policy prior to February 2025. We've made several phone calls to start the process and we're able to get through the company voicemail and speak to a person. After conferring with a person we're transferred to another queue, where no one answers and we have to leave a voicemail with call back information and no one ever calls back. We've called on five different occasions, just to repeat the same cycle. We've also tried utilizing their website for assistance but when attempting to create the account to ascertain assistance, the web site errors out with, "Information provided doesn't match account". We've tried creating the account several times also.

      Business Response

      Date: 12/11/2024

      Attached is Globe Life's response.

    • Initial Complaint

      Date:10/17/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tried to cancel my policy because I realized I couldnt afford it and i tried to get in contact with customer service to do so, and when I couldnt reach them I communicated with the agent who signed me up and told him I wanted to switch to the cheapest plans and he said he would do it only to find out that Im still getting charged for the most expensive plan, I just signed up last month and I deeply regret doing so , I want my membership cancelled and my money refunded, I would never do business with company again, I definitely feel like I got scammed.

      Business Response

      Date: 10/30/2024

      Attached is Globe Life's response.

    • Initial Complaint

      Date:09/01/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      New to Globe Life Insurance Company Of NY January 2024. Paid 6 month premium for 2 adult children. Both money orders were mailed /sent at same time. They claim only one arrived at their company. In order to keep the "unpaid" policy I paid another 6 months for the policy in jeopardy of lapsing. I followed their instructions how to track the "missing" payment. ************* showed the money order mailed on January 31 2024 was received and cashed February 2 2024. I have not been compensated yet. They do not answer emails in timely manner. They do not return calls as stated in voicemails. **************** is very unprofessional. I also wrote a review on BBB website and don't see it and never received a reference number. I also wrote a review on ****** letting the public know how Globe operates. I took a chance on this company based on BBB stating it's an A+ company with over 70 years of being in business. Sorry to say they are living of an old reputation. The new Globe is way off the A+rating scale. I would like BBBs help in obtaining a full refund not only for the $263 but all the money I already contributed to insurance policies with a company I have little faith in. I want to move on with a company I can trust and has a more personal touch with its customers. Thank you.

      Business Response

      Date: 09/13/2024

      Attached is Globe Life's response.

    • Initial Complaint

      Date:08/30/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cancelled my plan months ago and asked not to receive any further correspondence. I am now receiving MULTIPLE Mailings from Globe Life. I am asking I please be REMOVED from your Mailing List. I do NOT subscribe to your services. Please DO NOT send anymore MAILINGS. This is a form of Harassment. Thank you so very much

      Business Response

      Date: 09/11/2024

      Attached is Globe Life's response.

      Customer Answer

      Date: 09/15/2024

      I have reviewed the business response and accept this resolution. 

    • Initial Complaint

      Date:08/27/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Over paid company they refused to refund over payment had to dispute with credit card ,then they canceled the policy said they refunded me the check was never received I asked for the check to be emailed they applied it to the policy without my permission. They are lying saying the checked was cashed when I never received the check and they hang up the phone in my face everything I call customer service and supervisor is never available and they never return my call like I ask .I have been trying to get my refund sine May 2024 when the problems first occurred

      Business Response

      Date: 09/10/2024

      Attached is Globe Life's response.

    • Initial Complaint

      Date:08/13/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have two insurance and I didnt know the lady called me and said your insurance is late I said I have paid it and I gave her the number and she told me I have two insurance in that name one in 2017 and 2018 I ask her for my money back for 2018?because 2017 was paid up and she said they dont refund money back they owe me from 2018 to 2024

      Business Response

      Date: 08/29/2024

      Attached is Globe Life Insurance Company of New York's response.

    • Initial Complaint

      Date:07/12/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have received a letter from Globe Life Insurance stating there is a loan on my policy in the amount of ******** and I have requested a copy of the signed loan agreement because I do not recall requesting a loan from the life insurance policy and I have been unsuccessful in getting this information from them. I have sent several emails/messages to try to get the requested information and they have not responded. I have also requested that my wife be able to speak with them as well as she is on the policy as well and they have not followed the request.

      Business Response

      Date: 07/24/2024

      Attached is a copy of the response that is being sent to ****** ******** today via regular mail.

      I trust this information is responsive to your inquiry.

      Customer Answer

      Date: 07/27/2024

      I am rejecting this response because:   The letter I received stated it was a loan as I have attached the letter that was sent to me. A better explanation is needed. If there was no loan I should not be receiving letters as the attached. I have never heard of a life insurance policy that indicates a loan if you havent borrowed off of the policy

      Business Response

      Date: 08/06/2024

      Attached is Globe Life's response.

      Customer Answer

      Date: 08/06/2024

      I am rejecting this response because:   I would like for the company to not send me correspondence stating anything about a loan if I did not personally call and request to take a loan. If my policy lapsed they should have let it lapsed and not take any on their own. 

      Business Response

      Date: 08/13/2024

      Attached is Globe Life's response.

      Customer Answer

      Date: 08/13/2024

      I am rejecting this response because:   Again they are still talking about a loan. If they decided to create a loan to bring the policy up to date and if I didnt request that they should have let the policy expire. I will. My point is if I did not request a loan how is it a loan still being enforced. The policy can be cancelled 

      Business Response

      Date: 10/10/2024

      Attached is Globe Life's response.

    Globe Life Insurance Company of New York is BBB Accredited.

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