ComplaintsforNational Income Life Insurance Company
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Complaint Details
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Initial Complaint
08/13/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
National Income refused to cancel policy and deposit refund into account on July 5th, 2024. In August 5 they charged another $56 and when i called i had to re-cancel the policy said they were issuing a check instead of issuing money back to cardholder. The total amount is $112.Business response
08/16/2024
Thank you for reaching to us. As of August 12, 2024 the policy has been cancelled and the premium has been refunded.Initial Complaint
08/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
**************** representative was very rude and refused cancel my policy.Business response
08/16/2024
Please provide a policy number for the insured. We are unable to locate her policy based off the information that has been provided.Initial Complaint
08/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
NILCO cant get my automatic payments on 4 accounts straightened around.Business response
09/04/2024
**************** has cancelled all six policies. Refunds may be issued, please allow 7 days for funds to be released.
Customer response
09/04/2024
I have reviewed the business response and accept this resolution.Initial Complaint
07/19/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I have made an effort to contact this company over the past month only to find out their phone number is no longer in service and no response from emailing them or mailing them through the ***** They continue to charge my bank account with an automatic withdrawal. I need to make some changes but have no way of getting through to this company. I also need a copy of my policy as I had requested that a few times in the past year and have yet to receive one. Any help would be appreciated.Business response
07/29/2024
NY0440999/1000 We would like to thank ******************************* for reaching out to our office. We have reached out to ******* directly and provided her with a surrender form, and contact information for our office (************************). We will continue to work with ******* directly until all issues have been resolved. Thank you
Initial Complaint
06/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Owned a life insurance policy since 2016 .. cancelled my policy in may of 2024 .. am supposed to receive a check for whole life value accrued .. was told check was mailed then returned .. then they said check was resent .. when i complained was told they would direct deposit $ owed .. never happened .. they continue to give me the run around .. have spoken to someone on phone on several occassions over 2 months .. has been 2 months since i cancelled policy .. they have been rude and elusive over phone . They continue to promise money owed but have not received anything , even after they claim they have sent on several occassions.Business response
07/01/2024
We would like to thank ************************* for reaching out to our office. According to our records the insured requested cancellation of the policy and a surrender form was mailed. The initial surrender check was mailed May 1, 2024 and returned to our office for insufficient address. The insured then requested that the surrender value be direct deposited to his bank account. This was done on June 20, 2024. Thank you ************************Initial Complaint
06/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have had national income life since I was a working employee 25 years ago. They were given to me by my union I have been retired for 25 years and have been paying the monthly $35 life insurance fee which gets taken out every month. A few years ago I took out a loan against my account it went through I got it in a couple weeks everything was fine. This time in early April I requested a $500 loan I was told it was accepted and approved and sent to my bank account and it was never sent. Ever since then I have been told story after story about where the money is but nobody seems to know except that it has not been sent by the company and they don't know the reason why. They keep telling me they are going to send me something that I have to sign through an email I never received the email they told me they're going to send it through the mail I never received it in the mail and they have no supervisors to talk to and nobody can give you any answers I'm starting to think it's a scam.Business response
07/11/2024
we would like to thank ******************* for reaching out to our office regarding this matter. Our records indicate that ************** has recently taken two loans in the amount of $500 eachon policy NY0039773.
$500 was deposited to her bank account on May , 2024.
$500 was deposited to her bank account on June 23, 2024.
If our office can be of further assistance, please contact me at ************************
Initial Complaint
05/02/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Was contacted by Nilco rep *********************** ************ regarding my policy being a term not whole life policy. Was pressured during a Zoom call to sign a document without a price or explanation. Then was called and texted and harassed to sign document. I would like to convert this policy but I would like a price. I won't sign a blank check so to speak.Business response
05/29/2024
We would like to thank *********************************** for reaching out to us regarding this matter. Policy NY0581682 is a Whole Life policy with a Renewable Convertible Term Rider. We have provided him with the information needed to determine if he wants to convert the term rider to a separate whole life policy. We will take action when we receive his response.Initial Complaint
04/27/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
One of my friends had a plan with them and tried to leave. However instead of deleting her information when she told them that she didnt want to be apart of their coverage, they continued to call me and made it seem like she was still covered by them to make me sign up as well. Its very misleading and they are trying to get into peoples pockets and are making them sign up for unnecessary things and making them pay unnecessary feesBusiness response
04/30/2024
We appreciate the opportunity to respond to the concerns of this consumer. With the limited information provided it would appear that the friend had given the consumers contact information in response to a request for referrals. I will forward the name of the consumer to the General Agent in that zip code. If the consumer would like to provide a phone number, I will add him to our internal DNC.Initial Complaint
04/15/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
National income will not complete my request to cancel unwanted insurance. We are being charged for something that was suppose to be canceled. I can not get any answer as to why my children do not show up on the life insurance and the website says one premium is paid thru March 23,2024 but they took more money out on 3/29. As of today 4/15/24 nothing was adjusted to reflect this. The website does not reflect correct information. They will not send me a hard copy of my information and the website does not give the entire policy information. I sent in my request on 3/8 and have only gotten 2 calls to sell me additional insurance and not fix any of the issues at hand. Email attempts, phone attempts and now this.Business response
04/26/2024
We would like to thank *********************** for reaching out to us regarding this matter. According to our records ************************* completed an application on 04.02.2019 which resulted in 5 policies being issued. Each policy would have to be looked up individually on the system.
NY0661944 *************************; Whole Life Monthly Premium $52.60 Policy is paid to 05.02.2024. This policy has accrued cash value.
NY0661945 ***********************; Whole LIfe Monthly premium $40.52 Policy is paid to 05.02.2024. This policy has accrued cash value.
NY0661946 *************************; Whole Life Monthly premium $11.57 Policy is paid to 05.02.2024. This policy has no cash value.
NY0661947 ****** Brown Whole Life Monthly premium $10.00 Policy is paid to 05.02.2024. This policy has no cash value.
NY0661948 *************************; Accident Policy Monthly premium $13.39 Policy is paid to 05.0.2024. This policy provides family coverage.
I am attaching a surrender/cancellation form. If ******* wishes to cancel these policies he can complete the form and return it to my attention at ******************
Customer response
04/28/2024
I have reviewed the business response and accept this resolution.Initial Complaint
04/09/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
12/05/23-Returned docs to stop insurance plan within time frame provided 01/04/24-called to ensure they were received, was told payments would stop, I still stopped from my end 02/01/24 & 03/01/24-continue to receive payment requests 04/09/24 - still haven't been reimbursed as promised for the 2 payments that were deducted from my accountBusiness response
04/18/2024
We would like to thank ********************* for reaching out to office about this matter. According to our records Whole Life policy NY0880057 was issued November 1, 2023. We did not receive a request for cancellation until January4, 2024, which was outside the examination period. As a courtesy, we will cancel the policy as the date of issue and refund premiums. Please allow 7 business days for the funds to be released.
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Customer Complaints Summary
57 total complaints in the last 3 years.
17 complaints closed in the last 12 months.