ComplaintsforNational Income Life Insurance Company

• Initial Complaint

  12/28/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I applied for life insurance for my family and myself on 10/26. It is now 9 weeks and I have yet to have a physical or to hear ANYTHING regarding approval/ denial for our policies. I have paid a total of $308.80 in monthly payments and have requested a refund and to withdraw my application. I contacted the gentleman that signed us up and have yet to receive a response from him. Any other time I email him a question, he instantly calls me- it's like he doesn't want to have a paper trail. Now that I emailed him that I want to cancel all the policy and want a refund due to all of these delays- I have yet to hear from him. I also emailed the company and haven't received a response. I cannot find a phone number for them. I just want to cancel our policies, my refund, and to wash my hands with this sketchy company! Thank you so much.

  Business response

  02/16/2022

  Business Response /* (1000, 7, 2022/01/13) */ Our office finds no application under the name of *** ***** in the city of Ellenville. Please provide the name that the policy is under. If it is under *** ***** please send me a copy of the bank statement so that I can see the transaction numbers to see where the money has been applied. Send to [email protected] thank you

• Initial Complaint

  12/21/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Issue began in July of 2021 when I called up update my bank account information. I was told it was updated and direct debit would resume as normal. No payments came out and in September 2021 I began to get late notices. This was resolved via a manager in early October 2021. However, on 12/21/21 a payment of 109.23 was taken from my joint account with my new spouse and the 109.23 payment is for my ex spouses policy combined with my policy. My policy is only $58 total. There were no payments taken out in November at all. Payments were as follows from my account: 10/19=$109.23; 10/29=$58 The joint account that should not be used for the old account: 12/21=$109.23. I need Nilico to refund the 109.23 to my joint account that they took and to permanently fix whatever issue keeps occurring in their system that is messing with my payments. The account should just be for myself, ********** ****** with no payments from ******* ******'s accounts. Our accounts should be completely separated and my bank account information should be removed from his account. I need Nilico to update my personal account to be in line with the $58 and for this to be coming out of the correct account. I'm requesting that someone from Nilico reach out to resolve this issue once and for all as I am tired of calling the main line and getting incorrect information or being told they don't see what I'm talking about when I can see the charges coming out of my account.

  Business response

  01/31/2022

  Business Response /* (1000, 5, 2022/01/04) */ Please allow til January 11, 2022 for a complete response to this inquiry. thank you Consumer Response /* (2000, 7, 2022/01/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) An individual manager from NY resolved the issue.

• Initial Complaint

  11/29/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I have tried at least twice to cancel my policy with them. At one point I spent almost 60 minutes on the phone, mostly on hold, getting bounced from representative to representative. They told me they would process my cancellation and send me a document in the mail to finalize. I have not received this document. I was charged 95.00 again this month for a policy I do not want.

  Business response

  02/11/2022

  Business Response /* (1000, 5, 2021/12/06) */ Your policies will be canceled as requested. Refunds will be released within the next 7 business days. Consumer Response /* (2000, 12, 2022/01/03) */ The company resolved this complaint appropriately and refunded me. Thank you.

• Initial Complaint

  11/23/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I have a policy with NILIC for the past 8 years. Recently (last year) I was called and told that I have a Whole Life Policy, meaning that I accumulate cash value and I can take it out whenever I'd like. I was advised if I do happen to take it out, I would have to start over. The policy I started with was worth $37,000 and I was paying about $75 a month for my son and I. I have proof of this call! It was to solely upgrade my policy and monthly payment. I decided to oblige, and started to pay $104 a month. This was in 2020 ; my upgrade. Now, due to an unforeseen turn of events, I would like to take out the cash value. When I called back this year to inquire on how to do so, I was told that I only had $3000 available to me. I don't understand how this could be if they told me last year I had $37K and I have been paying monthly for the past 8 years. Whenever I call back (this has happened 3 times already) I get disconnected from the call and when I call right back, the phone just rings out. This is VERY unprofessional and discerning as I am dealing with a crisis in my life and am in dire need of my funds. At this point I am very worried where to go frm here. Have I really been scammed for the past 8 years? My account number is IGAAGXXXXX. I need my issue rectified at once and NILICO needs to stop scamming ppl out of their hard earned money and feeding them lies. I honestly thought I was financially securing my son and I 's life. This is sickening. Shame on you NILCO. SHAME ON YOU!

  Business response

  02/03/2022

  Business Response /* (1000, 5, 2021/12/02) */ Policy IGAAGXXXXX was a one-year, no-cost Accidental Death & Dismemberment certificate. This coverage was not renewed. Policy NYXXXXXXX/19 and NYXXXXXXX are Whole Life policies issued in 2013 and 2015 respectively. The policy(s) does offer Non-Forfeiture Options (NFO) such as Cash Surrender, Reduced Paid Up or Extended Term. I will mail a letter to you with those values. The annual NFO values can be found on page three of your policy. The cash value of the policy is not the same as the face value of the policy. If you wish to surrender your policies for the current cash value, you may contact me directly at [email protected] and I will process the surrenders.

• Initial Complaint

  11/21/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I have been in contact with Company from October 28, 2021 regarding transferring funds electronically from my insurance account to my Chase account. As of today this has not been done and my request to have supervisor call me back to discuss was not done, they will not return my calls. As a Company they have a responsibility to acknowledge concerns raised by customers. I complied and did everything that was requested by Company who acknowledged received my request back on November 3,2021 and it takes 3 to 5 days to transfer$8000 from my insurance policy to my Chase account. I requested a supervisor call me back, which was not done. I need assistance to resolve this matter. I have all of my emails I sent to National income life insurance Company.

  Business response

  01/12/2022

  Consumer Response /* (2000, 5, 2021/11/24) */ I am writing to provide an update, as of November 23,2021 the Insurance Company did electronically transfer $8000 from my Insurance account to my Chase account as I requested. Thank you for your assistance. ******* ********

• Initial Complaint

  10/29/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On 10-31-2019 I requested to cancel ALL of my policies through NIL because I didn't see the benefits for the amount I was paying. My partner; Stacey called as I was working initially days prior and she was told because she's not the holder of the policy she could not speak to anybody about cancelling the account. Fast forward to 10-31-2019 and I asked to cancel all of my policies with this company. After realizing that I am still paying $38.91 every single month for a closed account... This fraudulent company kept open my partners account to continue to bill me as I am the paying account for the policies. I was very clear with them that I wanted all policies cancelled and I no longer wanted any of the coverages; Stacey was speaking with the company as well; they knew to cancel everything. I received paperwork stating my policies were cancelled. I have attempted over the next year to continue to try and figure out why I was being billed; I was told I should receive the money back and that the billing was a mistake and that they haven't updated their systems with the new information. That's a lie, because finally being fed up 2 years after the cancel attempt and $934 dollars later; I confronted the company again... I was told that Stacey (my partner) still had a policy with the company; even though I cancelled everything... I am the policy account; and payer. If this company doesn't get this settled and consider refunding me for a defunct account; these thieves are going to be taken to court for fraudulent transactions to my bank account over an account that was closed in 2019... Two Thousand and NINETEEN...

  Business response

  01/05/2022

  Business Response /* (1000, 5, 2021/11/10) */ Our office cannot locate a policy in your name or in the town referenced. Please provide the policy number or exact name on the policy to me directly at [email protected] so we can review this further.

• Initial Complaint

  10/25/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I have been trying to cancel mine and my husband's policies since August 2021 which was when I obtained coverage from a different company. I was told that the new company would handle the cancellation of the old policy. Apparently this was not the case or NILICO would not accept the new company's information because I the premium has been drafted from my account every month since August. When I called NILICO they stated that they had sent me forms that needed to be signed and sent back in order to cancel. I explained that I had recently moved and had not received any forms at my old address. They admitted that they had received documentation from my new company requesting the policy cancellation. They said that they needed my signed forms and they would send out new ones. It took over 2 weeks to receive the new froms. My husband and I immediately signed them and emailed them to the email address indicated on the form. This occurred September 3, 2021 which was well before my draft date of the 15th. Despite this, I was again charged on September 15th. When I called again they could not find any record of my email and suggested that I email a different address. I did this and received a response on September 20 that my policy was cancelled and that I would get a refund. No refund was processed until I called again in October to have another person check. Only a partial amount was refunded and I was charged a partial amount again for the month of October. I have spent several hours on the phone trying to get this resolved. It seems like they are intentionally messing things up, lying and dragging their feet to get my money.

  Business response

  12/17/2021

  Business Response /* (1000, 5, 2021/11/05) */ Premiums for policies NYXXXXXXX and NYXXXXXXX have been refunded. If you have further concerns, please contact me at *******@globe.life Consumer Response /* (2000, 7, 2021/11/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) Refund received

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩