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Find a Location

McKinney Buick - GMC has 1 locations, listed below.

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    Business ProfileforMcKinney Buick - GMC

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 10 Customer Reviews

    Customer Complaints

    11 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/23/2017

    Years in Business: 24

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    3950 S Central Expy, McKinney, TX 75070-5519
    BBB File Opened:
    12/28/2004
    Years in Business:
    24
    Business Started:
    3/9/2000
    Business Started Locally:
    3/9/2000
    Date of New Ownership:
    2/8/2015
    Business Incorporated:
    1/9/2015
    Accredited Since:
    10/23/2017
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Lone Star Buick -GMC II, LLC
    Business Management
    • Mr. David Kelley, G.M.
    • Mr. Jeffrey Rachor, President
    Contact Information

    Principal

    • Mr. David Kelley, G.M.

    Customer Contact

    • Mr. David Kelley, G.M.
    • Mrs. Laura Willis
    • Mr. Jeffrey Rachor, President
    Additional Contact Information

    Fax Numbers

    • (469) 952-5204
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    11 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/13/2023

    Complaint Type:
    Billing Issues
    Status:
    Answered
    Truck brought in by tow for an issue - They did not check In and left Key Asked for service and Diagnose possible issue (Diagnosed and charged $2600)- Paid cash Was falsely accused of neglect and told zero oil after they started. They j voiced me and said my warranty which is through GMC under Manufacturer and also have extended would be voided. I complained and *** accepted responsibility. Agreed that workmanship error and warranty approved, February -May I spent thousands on rental which documented would be reimbursed by GMC as long as I didnt call GMC- Loaner was given as they had diagnosed and for a few days would be ready. A month later they had billed me 3 dollars a mile over mileage despite putting timing chain on wrong, and dilute to communicate. Threatened to call police on me on Friday that personal emergency prevented travel (They wanted to sell car as a demo and maximize profit while charging 3 dollars a mile). Under duress and fear had towed despite medical emergency. Despite my documentation and request for records *** GMC GM and ******************* (Who said she was the contact and tech) documented in writing issues and ******* documented invoices to their needs which I have in writing. I picked up car and less than 48 hours the services rendered were not done and my car overheated on highway. Ioened hood and no coolant or fluids and screws and bolts holding the fluids not connected and tire was leaking which they documented fixing . I was told I had to bring back to them but in fear and months of threats, workmanship errors, ***** accusations, and verbal abuse I had taken to another dealership to diagnose. The AD documented that because workmanship error the car had extensive engine damage from GMC Mcknney failures. Safety for family over fear/bullying.Safety concerns I had to pay . *** and dismissed every concern in writing, After many attempts *********************** yelling at me offered $500 for NDA signature not to ever speak or contact or see in court
    Read More

    Customer Reviews

    10 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Doug G

    1 star

    06/13/2024

    Three years ago I bought a brand new 2021 GMC Acadia from this dealership. I absolutely love the truck, but it had developed a rattle in the headliner. I have tried to get it fixed numerous times since, and it is still not fixed. Since the repairs would take two or three days to complete, the advisors promised a loaner car at each visit, but because of the scarcity of their available cars, coordination efforts have been drawn out over years. After the fourth time bringing it in, they started to give me the run-around (your advisor isnt here, the trim guy is out, the service manager will get back with you), and in the case of their current service manager, became quite rude, demeaning and disrespectful. They have shown no effort in working with me on getting it resolved. Several years ago GM issued a recall notice on my Acadia for a rear backup camera wiring harness replacement. Their standard comment every time I brought my truck in was that this part is on back order, and they do not know when it will be available. GM has been really pushing for me to get this work done as of late, so I brought my truck in recently for some basic maintenance and to get the recall addressed again. They told me the parts are still on backorder and have no idea on when they would be getting any in - without even checking the **************** first. I have since discovered from talking to another North Texas GMC dealership, that there has been no issue in getting these parts for well over a year. It appears that there are over 200 of them in the ********************. McKinney Buick GMC is telling me, and presumably other customers, outright LIES.This was the last straw and they have officially lost me as a loyal customer (of 15+ years). I will be taking my Acadia to another dealership for all my maintenance needs and more importantly, my next GMC purchase will NOT be at McKinney Buick GMC. I want other customers to be aware when dealing with them.

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