Business ProfileforBenjamin Franklin Plumbing

Warning! Warning!Deceptive and unethical practices ahead!Plumber came out to replace 2 water supply valves for a washing machine that were leaking, and that were corroded, and I could not remove myself for fear of snapping them off and on a Sunday that would not have gone over well. ******* showed up on time as promised, and I am thankful for that, note the one star. Explained over the phone to me he might have to cut wall, cut water supply line and replace valves $600. Instead, I got two wrenches, some twisting and 2 -$16 valves, which were not any different than the 2 new ones I had on hand that he told me he couldn't use. The whole job maybe an hour, ************************ the truck, . *******************************************************************. Watch video of what was done and judge for yourself. Then I tried to avoid posting this by contacting the only point of contact I had via texting just to see if there was any wiggle, and there's not. Actually no one can help at all, once you agreed to the price, apparently you have sold your soul. This is what happens when you live in an area where the jobs are plentiful and ads on WBAP are expensive. Yes, I called them. Yes, I agreed to the price which again sounded like it was going to be more labor intensive and involve more, or at least different parts. But I know all people / companies make mistakes and I judge on how you address these mistakes. Honestly $25-$50 bucks would have been all it taken. So, whoever is reading this for BFP if you can say without a doubt what you seen in the video and know that's exactly what was done seems fair, then I guess we are done.I will try to find a plumbing board of ethics if there is one or reach out to corporate entity if there is one.

Thank you for bringing this matter to our attention, and we appreciate your feedback. We take customer concerns seriously and strive for transparency and fairness in all our services.Firstly, I want to apologize for the experience you had with our plumbing service. It's disappointing to hear that you felt the work done did not align with your expectations. Our commitment to punctuality and quality work is paramount, and it appears that we may have fallen short in this instance.We have already processed a refund for you, as you mentioned, and we want to assure you that we take customer satisfaction seriously. I hope by already having conversations with our management team your concerns have been resolved. We will also use this feedback to improve our communication and service processes to ensure such misunderstandings do not occur in the future.Your feedback is invaluable to us, and we are continuously working to improve our services. If you have any further concerns or would like to discuss this matter in more detail, please feel free to reach out to us directly. We genuinely value your business and want to make things right.