Reviews
This profile includes reviews for Traxxas's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.45/5 stars
Average of 33 Customer Reviews
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Review fromDan P
Date: 12/26/2024
1 starDan P
Date: 12/26/2024
Bad company with bad products and customer support and shady business practices. Defiantly stay away from this companies products.Traxxas
Date: 01/03/2025
We are sorry to hear the customer feels that way and wish them the best in their future hobby endeavors. Traxxas **************** works hard to be available to our customers to help resolve any issues that have arisen. We are based in ***** and available toll-free (within the **) 7 days a week, 8:30am 9:00pm Central Time, at 888-TRAXXAS (872-9927) and via live web chat on **************************, or via email anytime ***********************************Review fromMike S
Date: 08/22/2024
1 starMike S
Date: 08/22/2024
Dont buy anything from traxxas. My son purchased a trx4m. Out of the box it the steering server was just humming. I asked to have the unit replaced they said no we dont do that and I must send it in for repair. I understand if the thing was a few months old yah maybe but not a bran new unit. I called customer support and they were so rude. *** told me how about you dont start putting the blame on other people.Traxxas
Date: 08/29/2024
We are sorry to hear the customer had an issue with their recent ****** purchase. Traxxas models are hobby grade radio controlled vehicles, which means every component is available to repair the truck and restore it to full operation. There is never a situation where a truck needs to be replaced. Unfortunately, we do not offer replacement vehicles, but are happy to help get the customers truck up and running again. When the steering issue was reported we offered to send the replacement gears at no cost so the customer could repair the truck. The customer expressed hesitance to repair the vehicle themselves, and also described a throttle issue, so we have sent the customer the information necessary to send the model in for repair by our technicians completely free of charge. We understand the frustration downtime causes; therefore, our repair services are fast, usually requiring no more than a business day or two from arrival for a repair to be shipped back out to the customer.Review fromSteven D
Date: 03/23/2024
1 starSteven D
Date: 03/23/2024
Biggest name in RC got that way from charging $550 for a trail truck that hasnt worked 5mins in a month of ownership. Spends more time taking ********* and shipping back for warranty work than playing with the dang thing. My suggestion would be get an axial or something last traxxas product Ill ever own. Extremely disappointed would love to give them 0 stars!Traxxas
Date: 03/26/2024
We are sorry to hear the customer had a frustrating experience with their recent purchase. Initially, we sent the customer replacement parts free of charge to resolve the reported issue to minimize downtime. Unfortunately, this did not take care of the problem, so we have now sent the customer all the information necessary to return the truck free of charge for evaluation and repair by our service technicians. We will ensure the vehicle is running correctly and any defects are resolved. Our turnaround time is quick, usually no more than 3 5 business days to ship back the item after it is received.Review fromTommy C
Date: 01/08/2024
1 starTommy C
Date: 01/08/2024
I ordered a simple charging cable and adapter which was shipped via **** which I did not know at time of checkout. 11 days later still no delivery. When I chatted with Traxxas from their website *** did nothing to assist his customer to make sure I was satisfied. He even disconnected chat. Very rude and unhelpful. I called my bank to reverse the charges which they did gladly. This one incident has turned me away from all Traxxas products going forward.Traxxas
Date: 01/18/2024
We are sorry to hear the customer was dissatisfied with their recent order and experience with our support team. Unfortunately, **** can occasionally see delays around the holiday season, and while the customers order took a little longer than usual it was delivered within the delivery window for standard ground shipping.Review fromIskren C
Date: 12/01/2023
1 starTrash thats the best description for their product, a very OVER PRICED TRASHReview fromMicheal P
Date: 11/30/2023
1 starMicheal P
Date: 11/30/2023
I purchased a RC truck directly from them due to good things I heard and read. I opened up the box and removed the plastic wrap on the body and decided I would rather have the larger version of the one I purchased. I called them directly and because I plugged in the battery to see if it will work they will not accept a return! I spent 200 dollars of my hard earned money to be told this. I am not happy about this and will ruin the reputation of this company as much as I can. So basically if you purchase through them and your product does not work, you are screwed.Traxxas
Date: 12/01/2023
We are sorry to hear the customer was dissatisfied with their recent purchase. Unfortunately, Traxxas does not offer refunds on items once they have been used. This is explained in the terms and conditions on Traxxas.com and in the manual that came with the vehicle. We never told the customer we could not help with their truck if they had an issue. All Traxxas vehicles purchased new from authorized retailers or Traxxas.com carry a warranty against manufacturing defects. If there is a defect resulting from a manufacturing issue we will repair the vehicle to restore full operation. The customer never indicated a problem with the vehicle, just that they wanted to return it. If there is an issue we can set up a repair file and have the customer send the vehicle in for service by our technicians. Any manufacturing defects will be corrected per the warranty on the truck and then it will be returned to the customer in good working order.Review fromKenyon D
Date: 11/24/2023
1 starKenyon D
Date: 11/24/2023
Bought a slash tonight ran it for two minutes put it back in the box. Its the biggest pile of c*** Told salesman what I wanted they forced this one on me telling me it would do everything I wanted it to do. It wont even drive in grass. What a waste on 600 dollars I cant even use. If its not pavement or perfectly smooth surfaces this thing is JUNK.Traxxas
Date: 11/28/2023
We are sorry to hear the customer was dissatisfied with their recent Traxxas purchase and appreciate the time taken to provide feedback. While we respect the customers opinion, we disagree with their assertation about the quality of the vehicle. The Slash Ultimate is a highly capable model born from the proven Slash lineage of trucks, one of our most popular lines of vehicles for nearly 15 years. These models excel in a wide variety of conditions and terrain and can be further customized to suit individual needs. The Slash Ultimate does not require perfectly flat surfaces, and it can run through grass, but the depth of the grass will of course determine how well it runs in those conditions. The customer can increase the ride height to help with ground clearance in grass. Unfortunately, we are not able to speak to the conversation between the customer and a local hobby shop. If the customer feels the information provided by the sales representative was incorrect, we encourage them to speak with the store to discuss the situation.Review fromBrian K
Date: 11/15/2023
1 starBrian K
Date: 11/15/2023
Had several vehicles over my 30 years from Traxxas from the 1st .15 t maxx And all through the line of gas and electric my x maxx Had a problem and burned up all the electronics as a faulty, speed control that they knew about and had been replacing for everybody since mine worked fine for six months they wouldnt replace it, they would replace all the components for like half the price plus shipping and tax so you have to do it because otherwise its gonna be twice as much but yet they know their part was faulty but yet they still get more money out of you now I buy the maxx ive had it for four months drove it 10 times and the speed control does the red light of death which all over ******* is saying is very common. Once again Traxxas will not warrantee the part because your warranty is over but they will take more money from you to give you obviously another faulty part I guess theyre starting to ruin the sport for me. especially Traxxas which I have had so much fun with before. So this review would be from past experience of years of buying their materials and customer service acting like youre doing you a favor when theyre just making you pay for faulty parts. Thanks for wasting more of my time and having to leave this ridiculous comment because how irritated I am with the company. Thanks for your time *****Traxxas
Date: 11/17/2023
We are sorry to hear the customer has experienced an issue with their recent Traxxas purchase. Traxxas warrants electronic components against manufacturing defects for 30 days from the date of purchase. After 30 days there is a trade in program available to replace electronics at a reduced price. Fortunately, there is not an ongoing issue with the Maxx speed control or any other Traxxas speed control. Internet speculation and reports are a tiny fraction of the overall market, the majority of customers do not see issues, and therefore do not bother to post. Due to the age of the items discussed, the customer was offered a reduced-cost replacement under our lifetime exchange program. The representative set up a return authorization for the customer to send the speed control in for replacement. If the customer wishes to take advantage of the reduced cost replacement, they simply need to send the package in at their convenience.Review fromJulio A
Date: 10/16/2023
1 starJulio A
Date: 10/16/2023
Terrible Technical support. I have been emailing them questions for technical details and their answers are short and vague. Nothing specific. The answers have been "I don't know" or very general. For example the Tec2.0 chassis has been out of stock for a long time and there are rumors in the web that it has been discontinued. Well, when I asked them this question, they don't know the answer. I said, can you ask someone at Traxxas if it has been discontinued, and the tech support person told me there's no one to ask. I asked them recently for turn radius of a car, and his answer was "slightly larger". The worst tech support I have dealt with.Traxxas
Date: 10/19/2023
We are sorry to hear the customer was dissatisfied with their recent interaction with our support team. Internet rumors of product availability are not always accurate, the model the customer asked about is listed as currently available, simply out of stock. Unfortunately, we do not always have arrival time for out-of-stock products. If that information is available the Traxxas website will show an estimated ship date, otherwise the customer can select to be notified by email when a particular product is available. The customer then asked, Is the turn radius of the Corvette Stingray (Model# *****-4) the same as the 4-Tec 2.0 VXL (Model# *****-4) Chassis?. Our reply was The C8 has a longer wheelbase so it will probably have a slightly larger turning radius.. While we have many statistics published for our models, specific measurement of turning radius is not one of them. Based on the design of the two models the Corvette will need a little more room to turn around.Review from[email protected] P
Date: 09/21/2023
5 starsVery good customer service and support. Had to order new parts for my trx4m which got the our door within 3 days! They have endless amounts of parts for all my cars unlike Axial. Very truth worthy brand for an rc supplier.
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