We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Furniture Stores

Quality Home

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Stores.

Complaints

This profile includes complaints for Quality Home's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Quality Home has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/29/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I came inside Quality Home Mesquite on June 14 of 2023. I was lured inside this store because ***** the salesman who sold me a dining room, gave me a promotion of 1,500$. I was told I would only have to pay 1$ as a down-payment that day. I have attached documents that I received on that day as proof. I read their documents that day and it never mentioned anything regarding the store seizing my belongings. On December 15 of 2023 around 12pm, I called the store to ask for my balance that was due. I called 3 times, and 2 women answered the phone and told me my balance was 4,080$. I asked them why did my balance change so drastically without notice. To which they replied, "It's not our problem, you should have read the contract". I mentioned to them I never received a contract that day stating this, or a contract at all. A man picked up the phone after I asked for a better explanation, he spoke to me very hostile and only replied I had no other option but to pay them, if not the store's employees will come to my home and seize all my belongings without notice. This store isn't giving me a fixed price, every single time I call they change the balance on me. I mentioned to this employee I would have to dig in deeper regarding this furniture company because they lied to me regarding their prices, and now they are threatening me to pay a price we never agreed on. I was left feeling alot of distress and anxiety, I was preasurred into paying them after being threatened that day. I need to find a resolution to this problem, I asked them to pick up their dining table so I could get a refund. They declined to do so. I tried to access my account online, and I am denied access. So far i have paid: *******.

      Business Response

      Date: 02/29/2024

      Hi ****,

      We are so sorry your experience hasn't been what you were expecting. Quality Home believes every person deserves respect and dignity, and strives to ensure all of our customers are satisfied with their entire experience. I think there was some confusion involving the financing company, and we have reached out to them and asked them to reach out to you to assist. Your dining set was financed with ******. Our team doesn't have access to see what your balance is with ******, just what the original total was on the contract. When you apply with ****** you provide your email address, and that is where they send the contract once it is approved. They don't provide that to us to hand out with the order, or after the fact. Our company also does not repossess furniture, and any balance due would be between ****** and yourself, nor can we take payments on their behalf. We hate to see you have a bad experience, and would love to offer you a discount on your next purchase, if you would like to ask for ***** our sales manager, next time you have a home furnishing need. 

       

      Thanks,

      Quality Home

      Business Response

      Date: 03/01/2024

      As most retailers, we use various outside financing companies for large home furnishing purchases. Our salesmen do the selling, and our customer service does the qualifiying and financing for the consumer. We explain the types of financing offered and work to qualify the customer based on their credit situation. We offer several "90 day same as cash" lease to own providers, and we explain at the time of purchase that if it is not paid off in 90 days the cost of the financing based on a lease-purchase can double or more the purchase price. As mentioned in our response, we do not collect the payments, nor do we have any contact with the customer about their financing after the sale. As a company we do not go out and pick up the items for the finance companies.

      We have reached out to this financer and asked for assistance in this matter. We have had no other complaints to our knowledge.

      I am happy to speak with anyone at the BBB for further explanation.

      ****

    Quality Home is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.