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          Clay Cooley Hyundai Mesquite has 1 locations, listed below.

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            Business ProfileClay Cooley Hyundai Mesquite

            New Car Dealers
            BBB accredited business

            Contact Information

            16230 Lyndon B Johnson Fwy

            Mesquite, TX 75150-1526

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            (972) 846-0815

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            Customer Reviews

            1/5

            Average of 11 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            25 complaints closed in last 3 years

            14 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 8/3/2020

            Years in Business: 4

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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            Business Details

            Location of This Business
            16230 Lyndon B Johnson Fwy, Mesquite, TX 75150-1526
            BBB File Opened:
            6/24/2020
            Years in Business:
            4
            Business Started:
            1/3/2020
            Business Started Locally:
            1/3/2020
            Business Incorporated:
            8/31/2016
            Accredited Since:
            8/3/2020
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • CC New Ventures LLC
            Business Management
            • Mr. Clay Cooley, Owner
            • Mr. Chase Cooley, Governing Person
            Contact Information

            Principal

            • Mr. Clay Cooley, Owner
            • Mr. Chase Cooley, Governing Person

            Customer Contact

            • Mr. Clay Cooley, Owner
            • Mr. Chase Cooley, Governing Person
            • Mr. JD Chavez, Sales Manager
            • Ms. Linda Groover
            Additional Contact Information

            Fax Numbers

            • (469) 466-6146
              Primary Fax
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            25 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Most Recent Customer Complaint

            07/11/2024

            Complaint Type:
            Product Issues
            Status:
            Resolved
            We, as a family, have purchased multiple vehicles from this dealership, even before it was Clay *********************** We never had an issue until now. I traded in a vehicle (2024 Hyundai Elantra) back on 3/18/2024. Once the trade was paid off, on 04/02/2024 l sent in a request for the cancellation and refund of the *** insurance and the maintenance plan. ***************************, the finance manager, has been more than helpful during this process. I emailed him my paid-off letter from the bank, the cancellation form request, and the odometer reading, as requested. ************** was prompt and professional in sending these documents over to the cancellation department. This process usually takes eight weeks. During these months, ************** has been responsive to my communications; however, it seems the cancellation department has not done anything with my request to refund the maintenance plan of the traded vehicle. Hyundai Finance was prompt in refunding my *** insurance. It is now July 11, and I have yet to receive the refund from Clay ********************** for the maintenance plan. I want my maintenance plan refund check mailed to me immediately.
            Read More
            Read 24 More Complaints

            Customer Reviews

            11 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            johnny W

            06/27/2024

            My 2017 Tosun SUV had a recall, so I drove it to Clay ********************** in Mesquite to acquire the anti-theft evidence. The car was in good working order when I left it at 10:30 am, but by the time I got it back, it had been until 7 pm. The Clay ********************** service shop had broken the shift stick and had inserted a screwdriver into the ***** stick to hold it down when shifting the car into gear. I was refused permission to leave town after damaging a loaner car. What should I do in the event that I have an emergency and need to transport my ailing wife to the hospital? Operating the vehicle as
            Read 10 More Customer Reviews

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            BBB serving North Central Texas

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