Business ProfileforThrough A Child's Eyes Child Development Center

I am writing to file a formal complaint against "Through a Child's Eyes" regarding a deposit I made for a daycare spot for my child. The details of my experience are as follows:I paid a deposit to secure a daycare spot for my child in June of 2023. At the time of payment, I was informed that I would have a guaranteed spot by October 2023. Relying on this assurance, I refrained from seeking alternative daycare options.However, when I followed up with "Through a Child's Eyes" in October as agreed, I was informed by the director that the deposit did not guarantee a spot, which contradicted the information provided earlier. Despite expressing my frustration and disappointment with this discrepancy, I was merely assured that my interest would be noted and I would have a spot in January/Feb of 2024.Subsequently, I patiently waited until January, then February, and now March, without receiving any communication or confirmation of a spot. Upon my recent inquiry, March of 2024, I was met with further assurances from different staff members, ultimately leading to an offer for a spot in now June of 2024.Given the lack of transparency and consistency in "Through a Child's Eyes" communication, I no longer have faith in their practices and administration. I feel scammed out of my money and there is no way I would trust they would be honest to me about the care that they provide when they cannot be honest about a simple spot or how their waitlist is handles. As a result, I requested a refund of my deposit to seek alternative arrangements for my child's care.Unfortunately, my request for a refund has been denied, despite the fact that I fulfilled my part of the agreement by paying the deposit in good faith. This situation has left me feeling misled and financially burdened by a daycare that has failed to fulfill its promises.My hope is to have my deposit returned promptly and that I can move on.