Complaints

This profile includes complaints for Strawberry Road Auto Sales, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Strawberry Road Auto Sales, LLC

  3602 Strawberry Rd Pasadena, TX 77504-2219

• 

  Strawberry Road Auto Sales, LLC

  8475 HWY 6 SOUTH Houston, TX 77083

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I didn't know what to do except look up the news and find who to report to!! I moved here to ******* tx a month ago, I am a single mother!!! I was scammed ***** to a business here in ******** ** that is licensed!!!!!!! By the state of tx!!!!! The name is strawberry auto loans. I have the address and videos as proof to email if you contact me. I go up there ask about a car they say it works i tell them I want to test drive first. They take my money and said they were going to count it , throw it in the SAFE!!!!!!!! THEN tell me they can't get it out the safe until after Thanksgiving!!!!!! I also didn't test drive the car at all because it wouldn't START!!!!! THEN I called the police and they said they can't make them give me my money back that I have to try to take them to court!!!!!!! In a matter of seconds my hard earned money goes in there pockets and I left with no car n no money!!!!!!!! It has been 2 weeks and I still call everyday and they just blocked my number. I need to expose them and get my money back I need help. Here are a few reviews others made about them as well!!!!!!!!

  Business Response

  Date: 12/05/2024

  We want to clarify this situation. Your money was deposited into a "Brinks" safe that can only be accessed by "Brinks". This is strictly for security purposes. Whenever Cash is received, we have to cut a check to issue the refund. However, this situation happened during the holidays when the company check signer was out of town. He has made it back to the store and your refund check has been issued and signed. The office will be in contact with you to overnight this payment to you, thank you.

• Initial Complaint

  Date:10/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was attempting to purchase a vehicle. Lender didn’t approve me. Now dealership will not refund my down payment. They have picked up the car already. They stated that I would get a full refund.

  Business Response

  Date: 11/04/2024

  We have came to an agreement with this customer and have issued them a Pro-Rated Refund based on the expenses incurred. The customer understood and signed off. The refund has been issued and this complaint has been resolved. We have attached the files for proof, thank you. 

• Initial Complaint

  Date:09/13/2024

  Type:Customer Service Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The vehicle was repo illegally yesterday at noon from my driveway from dealer I did not purchase car from. I purchase care from another dealership which was a trade in from another customer and I purchase vehicle on September 1, so I've only had car for 15 days.

  Business Response

  Date: 09/20/2024

  We have verified that the accounting office of the people that repossessed the vehicle lost the payoff check that was sent to them. We are working ono verifying it wasn't cashed and cutting a new check. We will take the check to the business in person and pick up the customers vehicle. We will also deliver the vehicle back to the customer. 

  Customer Answer

  Date: 09/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  This claim is false to me that the first check was lost or didn't make it. The first problem was that the amount owed on the car previous loan was not paid before it was sold to me. The amount paid via check on 9/12/2024 this the original amount that should have been paid to the original loan back in July 2024, even before I purchased vehicle. I went to *** direct auto after work on 9/12/2024 around 1830 to meet with the check carrier to make sure the paid via check was made. The check for the original amount was made, but USA direct auto had inflated the payoff amount because Strawberry auto never pay the original amount within there agreed time frame. I ask to get vehicle back on 9/12/2024 -Friday when check was brought to *** auto, but they would not release the car and told me the check has to be cleared first before the car is released to me. Hopefully after this long wait period the car will be released this week. I'm tied of this run around stuff and lies to the consumer.  I needto be apologize to and compensated in some way. The lies of the car being returned to me has not happened and I'm sure I'll have to pick it up in person when the check clears.
   
  

• Initial Complaint

  Date:08/01/2024

  Type:Customer Service Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We got the car from them on may ******* and the temporary tag was expired on June 8th. The salesman told me we can do inspection and send him copy of the report so he can send me temporary tag while waiting for the plates. 2 weeks later i got no response from him and decided to call the office, i spoke to someone and asked me to send the inspection report on his email. A week later, still no temporary tag. Im driving the car with an expired temporary tag. I called them and he said i dont remember talking to you? and realized he did cause i mentioned his email. He said that the state of texas doesnt allow the inspection report to be just scanned and they have to do that there? Then why does the salesman JP said we can do that in *********** and scan the copy and send it to them. He's also blaming Texas DMV for their slow process, when i check the tracking thru dmv, there was no transaction at all for that vehicle. He said he applied it when the salesman got the inspection report the day after we got the car. I asked for the copy of the application and he said he doesnt have it? So shady! He said he cannot get me a temporary pass, when i said what if i get a ticket for driving expired temp tag. he said i can go to DMV and get myself a tag? Our loan amount is including title, transfer, registration and a $2000 extended warranty. despite of multiple attempt of asking for the sales documents and a temp buyer tag, they ignore the sales document and sent as new DEALER tag again. It's been over two months and we still dont have our plates, title and documents that we've been asking for the last two months. We wanted to cancel that $2000 warranty as we never got any documents from them. We spoke to Global lending services and told them that we wanted to remove that fee and they told us we need to reach our to our dealer but the dealer doesnt response.

  Business Response

  Date: 08/19/2024

  Hello,

  We have reviewed your complaint and have the following response. We have investigated and got with everyone mentioned on this complaint. We will be taking disciplinary action with all the people that "dropped the ball" or gave "Incorrect information" We are a serious business and we always strive to give each customer the best experience. I ensured that our staff expedited your process and made this a priority. It is with this, that I am happy to let you know that your plates are at our office and ready for you! I understand you live in *********** and coming to ******* to pick these up might be a bit of a hassle. If you provide us a good mailing address we will ensure that we overnight these plates over to you first thing. I also would like to give our General Sales Manager's information so you can discuss the cancellation of your warranty directly with him. He has been notified about the whole situation and will ensure that your cancellation process is also expedited. His name is ***** ******* and his email is ************************************ We hope this will resolve all of your issues and look forward to doing business with you again, thank you.

  Customer Answer

  Date: 08/20/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  First of all, I already included on my first message that I dont want to deal with this dealer anymore and the person you are telling me to reach out wasnt pleasant at all and doesnt deserve to be in his position cause why do i have to contact the BBB if he is doing his job? And NO, we are informed that our plates will be sent to our home address and I dont understand why it is still at your office after all this inconvenience? Or is that a selling point where you tell all the nicest thing like plate will be at your doorstep and now after i complaint you are asking me where to send that plate? I dont want to contact your Manager AGAIN, because i have been reaching out to him multiple times with no response. Just send me my plate that took your office almost 3 months and trying to blame the *** which you guys didnt really process in the beginning. And please do cancel the warranty that we never received a paperwork for. Your office just took the money and just ignored us. WHAT AN INCOVENIENCE!!! VERY UNPROFESSIONAL. I wont close this complaint until you all send me my plate, my paperworks, registration and cancel that warranty that you guys charged us that you guys included in our loan for $2000 that we dont even know what is it included and no documentations. DONT ASK ME MY ADDRESS BECAUSE YOU ALL HAVE THAT WHEN YOU TOLD ME DMV WILL SEND IT TO ME DIRECTLY AND I DONT HAVE TO GO TO ********  I will make sure that if my plate didnt arrived this week till August ******* and that warranty of $2K is not remove. I wont think twice on taking legal actions against your office and I will see you in court. 

   

  In addition to that, your office was claiming to maintain the cars that you're selling But the car that we got is low on engine oil and coolant. Was due for change oil service which should they've done before being sold since you guys are claiming that you maintain the cars and charging extra on top of the sales price. AGAIN, I dont want to deal with people i dealt with like your manager ******* that didnt give me any response before.

   

   
  Regards,
  
  
   

  
  

• Initial Complaint

  Date:07/24/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car here on May 7th. The car fax showed the car had been in an accident or minor damage, I asked my salesperson, what kind of accident the car had been in and he said "not an accident rather minor damage, car looks perfect. Usually minor damage is cosmetic in nature like scratches. you will see it is in like new shape" After I bought the car, I ran the VIN on ****** and the car had been in a car accident. The car had a tire pressure light on that the salesperson said would turn off after 24 hours, and the engine light came on, on May 15th. May 16th I returned the car to the dealership because of the lies I was told by the salesperson that the car had not been in an accident and extensive damage had been done. If I would have known this car had been in a wreck I would not have bought it, as a manufacturer does not cover repairs for a collision reason. The manager there at the time when I returned the car said he would get with the bank to terminate the contract. That manager was fired and did not tell anyone about my contract termination. New manager refuses to terminate my contract, and they have no idea where the car is. **** Financial, the bank that has the car loan, has been in contact with them as well and they cant tell them where the car is either. I just got a late pay on my account and if this dealership does not terminate the contract I will have a repo on my credit, when this dealership lied to me and are being extremely unprofessional and shady.

  Business Response

  Date: 07/24/2024

  We have reviewed this deal and came up with the following response. This sale was fully completed and executed when Ms. ********* signed for the vehicle and took delivery of it. Everything was explained to her and we go based of the Carfax not based off information floating on the web on ******. We can not control what other people post or say on ****** we simply go based off the Carfax. Even if the case was different Ms. ********* was given the opportunity to review all documents and do her research and she decided to move forward with her purchase. We do not have a "Return Policy" at our dealership. All Vehicles are sold "As-Is" and all sales are Final. The "As-Is" form is posted on all of our vehicle's windows and signed at the time of the deal. Ms. Ruvalcaba, just like all of our customers, also signed the "As-Is" form as part of this deal. We put our best foot forward and did this deal with good faith. We do not have Ms. ********** vehicle and are not certain of the location of this vehicle. Our security guards have a list of inventory that is allowed on our lots and every night they sweep the lot. If there is a vehicle that doesn't belong to us there they will have it impounded and hauled away. So either someone with the keys picked it up or it could've been towed away. We understand that sometimes people change their minds after making a big decision. To help the situation we can offer the following help. We can Trade Ms. ********* out of her vehicle and into a different one of her liking by offering her an elevated trade-in value and discount on her next purchase. We hope that this resolves her issue and gets a her a different vehicle that she will actually want to keep this time around. We look forward to hearing back from Ms. Rulvalcaba and look forward to doing business with her again, thank you.

• Initial Complaint

  Date:07/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/03/2023 Strawberry Roads DBA Koncept Motors submitted an application to Santander for a 2017 *** X1. ********* approved the loan and Strawberry Roads/Koncept Motors employee digitally signed my name on the sales contract without my permission I was forced into the sale of a vehicle with bad brakes, engine and other issues. Strawberry Motors asked me to take the car at 8pm on 11/03/23 since their office was about to close for the day. I was told to bring the car back in the morning for repairs, state inspection and to sign my sales documents. I returned on 11/4/23 and told them I was not interested in the vehicle since the car was running hot and the brake light was on. I was told that I had no other choice but to keep the vehicle because the loan had been funded. I left the car, but the dealership called me on 11/18/23 and told me that I needed to pick the car up. I told them the car was running hot and unsafe to drive. I contacted ********* on multiple occasions to let them know that I never signed their sales contract, nor did I have a copy of the sales contract. In the month of December and after multiple request attempts, Strawberry Road gave me a digitally signed sales contract that was signed by one of their employees. The contract stated 11/03/23 as my sales date. ********* told me my sales contract began on 11/16/23. I reached out to ********* and and Strawberry Roads/Koncept Motors and requested to ****** the contract due to the fact that I never signed the contract. ********* stated that the dealership would have to return the funds to ****** the contract. The vehicle is leaking coolant and engine oil, ac and other issues. I filed a claim against Strawberry Road with ****************************. *** determined there were violations with the sale of the vehicle and they were proceeding with the next course of action against the dealership and suggested I seek legal counsel. I am requesting Strawberry Road refund me the cost of the vehicle.

  Business Response

  Date: 07/24/2024

  We have looked into this deal and have came up with the following response. It looks like everything was done correctly on this deal. We have all documents needed signed by the customer. Ms. ****** agreed to purchase the car even so that she picked up the vehicle and took delivery of it. We did not FORCE Ms. ****** to buy and take anything. We did this deal completely out of good faith. We do understand that she may be frustrated because the vehicle is giving her issues but maintaining the vehicle is part of the responsibilities as a vehicle owner. However, all of our vehicles as sold "As-Is" and that is a document that is posted on all of our vehicles windows and signed by all of our customers at the time of purchase. We appreciate and value Ms. ****** business and it is that same reason why we will offer her the following help. We can either trade Ms. ****** out of her vehicle by offering her an elevated trade-in value for her current vehicle or we can offer Ms. ****** our cost on parts and labor on conducting the repairs for her vehicle. We hope this will resolve Ms. ******** issues and we look forward to doing business with her again, thank you.

• Initial Complaint

  Date:04/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When making a purchase of a vehicle at Strawberry Road Auto Sales I pointed out to the salesperson CJ the windshield was cracked very bad and the backseat was broken and needed to be fixed. Before finalizing my purchase ** assured me they would fix the windshield and backseat. Being that it was late he told me to bring it back so they can take car of the issues getting fixed. I returned the next day, ** then told me he would contact me and let me know when I could take the vehicle to the *** Dealership for repairs. A week had went by and I still hadn't been contacted. I went back to Strawberry Auto Sales and ** nor his manager ***** would honor their work on fixing the windshield and backseat or even give me my down payment back and I return the car. They manager proceeded to threaten to call the police on me. I would like for them to either give me my money back or honor their word from the time of sale and fix the windshield and backseat which I can't even put my son car seat in. There was also another customer while I was there having similar issues with this Business. They are just scamming people out of their hard earned money.

  Business Response

  Date: 05/09/2024

  Hello,

  We have investigated this deal and have came up with the following response. The vehicle was sold to ****** ******** in good faith. During the transaction, ****** signed an "As-Is" form as well as a "We Owe" form. To further explain, the "As-Is" indicates that the vehicle is sold exactly that way. Customers are made fully aware of this and are asked to sign this on absolutely every transaction done at our dealership. The "We Owe" form explains any agreement between the dealer and the customer about items "Owed" to the customer.   As you can see on the form attached, there was nothing listed on the "We Owe" form. Nothing was implied or promised and this was verified by the managers, sales person and "We Owe" form. ****** stated the vehicle was "returned". The vehicle is not here and ****** continues to have possession of the vehicle. Not to mention that we don't have a "return" policy. This confirms there is no eligible refund due to ******. To help resolve the problem we will offer to give ****** ***** our cost on the repairs he is seeking to do. We will give him a quote if he comes in to the store and will help him get all these issues fixed and he will pay our vendors directly. Please let us know if there is anything else you need from us, thank you. 

  Customer Answer

  Date: 05/27/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. Seems like I will need to take Legal Action those attachments have forged signatures and initials. Not only did I not receive those documents the salesperson ** nor ***** the manager never went over those documents with me. I have attached the only documents I received from this purchase and I received those days later after I kept asking for paperwork. I thought I had lost my card and ***** tried using Zelle and cash app to get the down payment ,they were quick to take my money  and now dont want to honor their word in fixing the issues we discussed at the time of sale. Yes I still have the vehicle in my possession  when I tried to return the vehicle within 30 days  and ask for my money back I was told no and the manager threatened to call law enforcement to remove me from the premises. 
  
  
  
  Regards,
  ****** ********
  
   
  

  Business Response

  Date: 05/31/2024

  We are sorry that our offer to give ****** ******** our cost on our repairs is not enough to make him happy. However, we must follow our policies as we do with all of our customers. ****** has confirmed he never returned the vehicle this is due to us not having a "Return" policy. Therefore, we do not owe any refund to him. ****** also claims he was never presented with the "As-is" and "We Owe" documents and never saw them. We clearly have the signed copy and even he scanned and attached the document back saying he received the documents. To add to this, ALL of our vehicles had the "As-Is" form posted on the window at all times. Therefore, it is available and visible to ALL of our customers. We continue to stand with our offer if ****** wishes to repair these items on his vehicle. If he decides to do this he can contact our dealership directly in order to get the process started. Please let us know if there is anything else we can help with, thank you.

• Initial Complaint

  Date:04/16/2024

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car with this company on March 5th 2024. Within a hour of having the car I called and told them something was wrong with it. They said bring it back and they will fix it. I brought it back they kept it for a day and they said it was fixed. When I got the car back it was fixed for a short period of time but then went right back to how it was. It was shaking super bad on the high way. I kept texting the salesman letting him know something was still wrong. As I had the car for longer it started locking by itself while I was driving over and over. It locked my 1 year old baby in the car and wouldn’t let me open it I had to call the police to get it open. There was major electrical issues with that car. I let the bank know and the car dealership know I was bringing the car back. Before I drove 12 hours to bring it back I asked would I get a full refund they told me yes.I brought the car back before 30 days. I arrived they snatched the keys from me and said he was going to test drive it. I waited and he never took it so I asked was he going to because I was hungry. He said no he lied just to get the keys from me. He would not let me get my things out of the car and told me I had to sit and wait for the manager to get there. It was very hot and I’m pregnant and had to sit in the heat with no food or water because they wouldn’t let me have the keys or my things out of the car. A stranger ended up buying me food. Eventually the manager arrived and he gave me a refund of 2400 but wouldn’t give me the rest because he said I drove it. He subtracted an amount off of the deposit I put down without even going to check how many miles I drove. They treated me like complete garbage and basically robbed me. They had told me I’d get a full refund before I came but did not follow through with that. While I was there at the car dealership there an employee told me they never inspected the car before selling it. I’d like the rest of my $600.

  Business Response

  Date: 04/18/2024

  To whom it may concern.

  We Would like for Mrs ******* to come over to our store in order to resolve this issue and come to an agreement. She was originally charged for miles and was fine with it. 

  Customer Answer

  Date: 04/25/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  I live in Missouri and the shop is in Texas. Last time I drove 12 hours to go down there they treated me like crap and the employees were very rude to me and told me I had to sit outside while pregnant and wait for the manager to show up when he feels like it. I don’t feel comfortable or safe going around them again. They took complete advantage of me because I was young and a women and by myself.  I’d rather keep the communication this way. I was not fine with being charged miles they told me I had no choice when I made sure to ask if I’d get full refund before I drove all those miles to bring the broken car back and they said yes. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  
   
  

• Initial Complaint

  Date:03/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vehicle:2019 Ford F-150 Platinum -Down payment: $2,000 -Financed Vehicle: 03/07/24 -Returned Vehicle: 03/20/24 No refund of down payment -Called ******* *** Auto Finance to notify them of the return of vehicle on 03/22/24 . Instructed me to contact dealership for a payoff of the vehicle so they could close my account - Dealership threatened me to file a repo & add to my credit I’ve asked multiple times for this dealership to send the payoff to Capital One Auto Finance so that my Auto Loan with them will be closed & they have refused to do so instead have sent threats of filing on my credit -******* *** Auto Account number: *************

  Business Response

  Date: 04/02/2024

  Hello,

  We have looked into this deal and have came up with the following response. Mr. ***** purchased the vehicle, signed and executed the Law Contract and took delivery of the vehicle. By law, this is a fully cashable contract and Mr. ***** owns the vehicle 100%. This is the reason why Capital One went ahead and funded the deal and paid our dealership for it. We do not have a "Return Policy" at our dealership and are not required to by law. We sold the vehicle in good faith. Mr. ***** purchased the vehicle in good faith. He changed his mind 2 weeks later. That is something we simply can not help with. We will help Mr. ***** by offering him top trade in value for his truck and trade it for another one. Mr. ***** showed up at the dealership trying to return the truck and was told that we would not accept the truck back and he could not drop it off at our location. Mr. ***** did not listen and simply left the keys on the desk and walked out and left the truck parked on our lot. We have tried to contact Mr. ***** to give him an opportunity to pick up his truck. If it is not picked up soon we will simply have to have it impounded and towed away from our lot. This is if Capital One doesn't show up to repossess their vehicle before that. Any charges incurred by this will be billed directly to Mr. ***** as the vehicle is titled under his name. We never "threatened" Mr. ***** with Repossessions. We simply informed him that if he chose to not pay for the truck he purchased in good faith, that the bank would pick it up and file a repossession on his credit. Through it all we have tried to put our best foot forward and are trying to help Mr. ***** in every shape way or form. We look forward to helping Mr. ***** with the trade in transaction of his truck to sell him a different truck that he might like better this time. We look forward to doing business with him again, thank you.

• Initial Complaint

  Date:03/25/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited the dealership with the intention of purchasing a dependable vehicle, but unfortunately, I required a cosigner, who happened to be my father. Upon providing a down payment of $2500, the following morning the check engine light illuminated. Despite being informed it was a sensor issue, subsequent diagnostics at Oreily revealed a malfunctioning catalytic converter. Additionally, two weeks later, upon being informed of the necessity for an inspection, I returned to the dealership only to have the vehicle taken away under the pretext of loan denial, with no reimbursement of the initial down payment.