Reviews

This profile includes reviews for Strawberry Road Auto Sales, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Strawberry Road Auto Sales, LLC

  3602 Strawberry Rd Pasadena, TX 77504-2219

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  Strawberry Road Auto Sales, LLC

  8475 HWY 6 SOUTH Houston, TX 77083

Review Details

• Review fromannie b

  Date: 11/11/2024

  1 star

  annie b

  Date: 11/11/2024

  I purchased a car from them on 8/16/24 and brought in a trade in t. hat I owed own. long story short, They never paid the loan company and they old loan company is calling me and threatening to sue me. They are very shady to say the least and told me to reach out to the old finance company and have the old finance company to reach out to them. Run, do not walk far away from these people

  Strawberry Road Auto Sales, LLC

  Date: 11/14/2024

  We have looked into this deal and have made sure that the payoff has been made to the trade lienholder. You can call and verify with the bank that this has been done. We apologize if we caused you an inconvenience.

• Review fromTerry F

  Date: 10/08/2024

  1 star

  Terry F

  Date: 10/08/2024

  Found that they supposedly had a truck in was looking for so I contacted them about it and put a down payment for the truck. Drove 3 hours one way to pick up the truck( called before I left home) got there and they say the truck got sent back and that they can get me in another truck that's not even there for $15,000 more than what I went there for. Told them to just give me my money back but the account not in office at them moment. And the ran my credit 3 times will they was supposed to be seeing about the truck I went there for. They are scammers. And I still have yet to get my down payment back.

  Strawberry Road Auto Sales, LLC

  Date: 11/14/2024

  We apologize for the confusion or miscommunication that may have happened on this deal. We try to help everyone out but sometimes situations arise with the vehicles which don't allow for us to finalize a deal with the customer. After further review we have authorized your refund and the office will contact you about it. We look forward to assisting you and doing business with you in the future, thank you.

• Review fromTravis F

  Date: 08/29/2024

  1 star
  Had a 2018 Cadillac xt5 listed online for $13,990. I called about the vehicle and the guy told me the price was $17,980. I said it was listed for $13k and he said it sure is. I asked if he would honor the online price and he said no. Then asked me if I’ve bought a car in the last 3 years because I had no clue how car sales works. **** ** *** ****** **** ** *** **** ***

• Review fromAmbonisha Y

  Date: 07/11/2024

  1 star

  Ambonisha Y

  Date: 07/11/2024

  I purchased a 2014 ******** *** from this dealership and only seven days I had to replace a tire and the key fob to the vehicle. I call the dealership to tell them about the key fob to the car and he (David) suggested that he send out a locksmith to replace the key fob to the vehicle I call out a 24-hour locksmith to come replace the key fob because I felt that he (David) at the dealership was not going to call me back to send out the locksmith. This morning, I went to the dealership to try and get reimburse me my money or replace a tire on the money it sent on the key fob he was not in the office, and I call him later that day to talk about things and him (David) hung up the phone in my face. They don't care about women customer that came lone without a male and try to get over on us. I do understand when you get a car as-in it is only you to get the repair done to it, but I feel if you sales someone a car with bad tires on it at less you could put cheap tires on the vehicle before you sales it, if the customer only had the vehicle seven days.

  Strawberry Road Auto Sales, LLC

  Date: 11/14/2024

  We apologize for the confussion or miscomunication that may have happened during your transaction. However, as you specified above all vehicles are sold "As-Is" and this is a document that is posted and signed on each vehicle and transaction. We often try to help on what we can by offering our cost from our providers over to our customers. I can ensure you we DO NOT take advantage of "women that came lone without a male" as you are stating on your review. We do business with plenty of men and women that shop alone and every single one of them gets treated in the same manner. We are company with integrity and respect and apologize if you felt that way. We look forward to doing business with you again.

• Review fromLakeyia H

  Date: 06/07/2024

  1 star

  Lakeyia H

  Date: 06/07/2024

  Would not complete deal without extra down-payment. After down-payment recieved,called 3 weeks later stating it's not on their books and threaten not to give me my tags if they did not get it.

  Strawberry Road Auto Sales, LLC

  Date: 11/14/2024

  Hello, we would like for you to send us a receipt for proof of your down payment if this matter has still not been resolved. We will then match it up to our records to ensure we did not make a mistake in accounting. Please contact us asap to take care of this, thank you.

• Review fromStefan D

  Date: 03/16/2023

  1 star

  Stefan D

  Date: 03/16/2023

  I was sold a lemon the end of last year, I still haven't driven it for a full week. They said they fixed it but as soon as I left I started having issues and they refused to fix it after they claimed to have fixed it after I took it back to them. I go to two different mechanics and both are telling me I need a transmission. They knew what they were selling me, the car is pretty but there are issues they should have fixed or at least told me about the car. I don't recommend anyone going here. It also took the a long time to get my title to me, the date on it let's me know it was filed late. The paper tag was almost a month expired before I got my title, and I still can't get the inspection done in the current state. I paid for the car in full and the way that they dismissed my concerns is infuriating. I was told they wouldn't work on it because they already worked on it, and this was days after I picked it up from them "fixing it". I'm currently seeking legal action, according to the laws in Texas to either get my money back or another vehicle. It's been 5 months and haven't gotten to even drive it.

  Strawberry Road Auto Sales, LLC

  Date: 11/14/2024

  Hello, this vehicle was sold "As-Is" and in good faith just like all of our vehicles. Before your purchase you got an opportunity to drive your vehicle and inspect it. You decided to move forward with the sale and so did we. Although the vehicle was sold "As-Is" and any and all repairs after the fact are your responsibility, we still went above and beyond to help you by paying out of our pocket to fix the vehicle for you. However, we can not continue to pay for you every time your vehicle has an issue. We have already put our best foot forward to make the best out of this situation. The ownership responsibility is yours. If you are still unhappy with the vehicle, we can offer you an elevated trade in value as well as a discount for any vehicle of your choice that we have in inventory. Please let us know if you would to be contacted to move forward with trading you out of this vehicle, thank you.

• Review fromJo M

  Date: 08/08/2022

  1 star
  Very dishonest dealership. I saw a car advertised on Car Gurus for $7,494.00 and they up the price to $10,994 because they want to add a $2,500 car warranty that I do not need and I dont want to buy. They will not sell me the car for the price listed on Car Gurus. They are very misleading and waste our time and their time. Do not do business with this company!

• Review fromChenita B

  Date: 05/17/2022

  2 stars
  YES I PURCHASE A DODGE FROM STRAWBERRY AUTO ON 5-04=22 THE RADIO WITH CAMERA WASN'T WORKING SO ON 5-05-22 A RADIO WAS TO BE ORDERED SO AS OF THIS DAY I'M TOLD HE'LL BE IN ON THURSDAY 5-19-22 BUT WAS TOLD ON YESTERDAY FROM RAYMOND HIMSELF THAT IT WAS IN A WOULDN'T TAKE BUT A SHORT TIME TO INSTALL, I'M THE TYPE I ALWAYS CALL TO BE SURE AND I BE **** WAS TOLD A DIFFERENT STORY THE RIGHT DOESN'T SEEN TO KNOW ANYTHING. NOW ONTOP OF THIS THE AIR CONDITIONER STOPPED WORKING A FEW DAYS AFTERWARDS AS WELL THEN SERVICE LIGHT CAME ON I'M AT THE END OF MY ROPE I SUGGEST NO ONE GOES THERE UNLESS YOU ARE REAL AWARE OH NEXT DAY AFTER BUYING MY GRANDDAUGHTER HER 1ST CAR I HAD TO BUY 2 NEW TIRES AS I WERE TOLD THOSE ON HER CAR WOULD LAST 2 TO 3 YEARS. IN ALL MY YEAR IN WHICH I HAVE GOTTEN MANY VEHICLES NOW I'M 71 I HAVE NEVER HAD SUCH AN EXPERICENE HAS THIS TOLD TO GO THERE THEN HERE NOTHING GETTING DONE THE MECHANICAL GUY ON HIGHWAY 6 TOOK A LOOK ON YESTERDAY 5-16 HE ORDERED A PART SO NOW THE LOCATION AT STRAWBERRY TELLING ME HE WASN'T IN WHICH HE WAS THEN TELLING ME TO GO BACK FOR NO REASON I'LL RETURN ONCE MY PART FOR AC IS THERE, THIS IS A NIGHTMARE. I WILL GLADLY LEAVE MY NAME Chenita **** CAR I GOT WAS FOR MI'YAH *********