Business ProfileforSmart Choice Auto Group

The transaction took place on the 19th day of December 2022, and the vehicle involved is Toyota rav4 2016. I was seriously in need of a vehicle not knowing the vehicle has catalyst converter problem, tire sensor monitors not present and the trunk not opening and the sound system not working, and i paid a down payment of $2000 and they deferred $1000 with the Title making it $4500 according to their calculation of which I don't really understand. of which I'm to make 6 first payment of $440 biweekly which was too stressful for me and after the 6 installments I will start paying $340 biweekly, of which the total financed amount of the vehicle is $31,132.96, with 137,396 odometer, on my way taking the vehicle home the check engine light and the tire monitor sensor light came up on, before calling them the next day i had gone to ******** to run diagnostic test on the vehicle proofing the catalyst converter needs to be replaced(with document attached) they became so rude and disrespectful to me, telling me they will order for the trunk mechanism and that they will have to take decision if the catalyst converter will be taking care of and after then a lady called Patti started threatening me that my first payment has to be honored if not they will repossess my vehicle away from me not caring about how frustrated I'm and my feelings towards what i am going through. I made my first payment of $440 on the 2nd of January. and till date they still not have said anything about the fixing of the vehicle and the vehicle is consuming a lot of gas because of the catalyst converter that needs to need to be replaced, and I don't also feel safe driving the vehicle because of the tire monitor sensor, because at times the car tends to swerve will driving it especially whenever it rains.im using this opportunity to plead with Better Business Bureau to please look into this matter ,because this is a fraudulent act and auto zone told me that the catalyst converter as been faulty for a very long period. Thanks