ComplaintsforHNS Recovery

• Initial Complaint

  08/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  HNS recovery unlawfully repossessed my vehicle. I own my vehicle outright and I have a clean title for it. In addition, my vehicle is now totaled. Sometime between when the vehicle was initially taken and the time that I retrieved it- HNS caused around $6000 worth of damages to my vehicle. On camera, you can clearly see the tow truck driver completely disregarding tow procedure for an all-wheel drive vehicle and letting my vehicle drop at least three times. When I went to retrieve my vehicle, I immediately noticed $1000 cash was taken from behind the Radio Console: money that I had tucked away for emergencies that I won at the Casino from the night before my vehicle was towed. Within 5 minutes of driving off there facility, my vehicle over-heated because the entire radiator and condenssor + electric cooling fan were punctured and destroyed . The entire front bumper was free-hanging as all the mounts where the front bumper attatches to the fender were destroyed. In addition, several cooling pipes and hoses were also destroyed and the radiator support bar and frame were deformed. I then had to pay an additional $300 to have my vehicle towed home. They are also charging people for there personal property, a clear violation of TLDR.HNS continues to ignore my emails requesting them to share there insurance provider and contact details. I have already filed a complaint with the **** and I plan to reach out to my local media as well.If my communications are further ignored I do intent to retain an attorney and file suit. Make no mistake about it. HNS WILL BE HELD ACCOUNTABLE.Even if I have to die trying.

  

  Business response

  08/05/2024

  Better Business Bureau
  Dispute **********************
  ******, *******, *************
  
  Dear Dispute Resolutions Team,

  Thank you for your continued diligence in maintaining transparency and fostering trust between consumers and businesses. We appreciate the opportunity to address the concerns raised via your platform. As THE CARSOURCE LLC, doing business as HNS Recovery,we are committed to adhering to all applicable laws and regulations that govern our operations, particularly those related to privacy and confidentiality in our role as a repossessor.

  Due to the nature of our business and in compliance with several legal requirements, there are constraints that limit the extent of information we can disclose publicly,including responses posted on platforms such as the BBB website. Below are key laws and statutes that necessitate these limitations:

  1.*****-*****-****** ********************************* providers involved in the repossession of assets, we are bound by the ****, which mandates the protection of consumers personal financial information. Under the Privacy Rule of the ***** we are prohibited from disclosing any nonpublic personal information about a consumer to third parties without the explicit consent of the individual.
  2. Fair Debt Collection Practices Act (FDCPA) - Although primarily regulating debt collectors, certain provisions of the ***** apply to repossession agencies regarding the privacy of debt-related information. These provisions restrict the dissemination of information about a consumers debt without their permission, which could inadvertently be disclosed in a public response.
  3. State Privacy Laws - Various Texas state laws also restrict information sharing related to repossession activities. These laws mirror or extend the protections offered by the **** and FDCPA, focusing on the confidentiality of personal information and the circumstances under how and which it may be shared.
  4. Drivers Privacy Protection Act (****) - In cases where vehicle information is involved,the **** limits the disclosure of personal information connected to vehicle records. Compliance with the **** prevents us from publicly sharing details that might be linked to specific vehicle repossession incidents.
  

  Due to these legal constraints, while we strive to resolve all customer issues transparently and effectively, we must balance this goal with our legal obligations to protect consumer privacy. This often results in responses that may lack specific details about individual cases but adhere to the framework set forth by the above statutes.
  
  In addressing the complaint filed under number ********, THE CAR SOURCE LLC dba HNS Recovery has made every effort to remedy the situation in accordance with legal and ethical standards.  We have the documentation from the lienholder/forwarder, where they issued a legal repossession order. I am including the *** documentation in this email. As such, our repossession was not illegal, and any such queries should be directed to the issuing agency ******************, through American Recovery Services (***). As a repossessor,we must assume the validity of the repossession orders that are assigned to us from lienholders/forwarders as they are the only ones that can verify the validity of a debt.  I will redact personal information from the provided documents according to policy to protect the consumer's data. 

  This vehicle was extensively damaged previously in an accident prior to our recovery of the vehicle.  We have on file pictures with date and time stamps which reflect the pre-existing damage to the vehicle when the vehicle was recovered.  The damage in the photos for both intake and release are identical. We have additional photos that we are willing to provide should they be necessary. I am including various clauses which the Consumer signed stating that the vehicle and personal property were carefully examined and that there was no damage other than pre-existing and all property was accounted for.

  Vehicle Redemption Clause from Vehicle Redemption Release:
  In sole consideration of the delivery to me of the above-described vehicle and personal property, I agree that I have carefully examined the above-described vehicle and made sure that there is no damage, other than any pre-existing damage marked and accounted for on the vehicle condition report. I further agree that I have examined all personal belongings that were left in the above vehicle and that everything is accounted for and has no damage.
  By signing this Release, I fully understand the above statements and do agree to Release and Hold Harmless Hide and Seek Auto Recovery and ***************** and or its Agents from all claims, demands and or actions, which I or my Representatives do have or may have against Hide and Seek Au1to Recovery, ***************** and/or its Agents or Employees, prior to this date.

  The charges in question from the Claimant of being charged for property are inaccurate. The charges processed are the charges that are required for us to collect as listed in Vehicle Release Authorization Form in the Instructions Box. The claimant was charged a total of $150.00 broken down in the following manner: $75.00 Admin/Redemption Fee and a $75.00 Vehicle Storage Fee as detailed out in the Vehicle Release Authorization attached.

  Additionally, we have signed documentation from the complainant stating that all personal belongings that were in the vehicle upon recovery were returned and accounted for with no damage or missing items.  We are providing all of this documentation for the resolution of this claim.

  We regret any misunderstandings or inconveniences that may have arisen and invite the complainant to contact us directly to discuss their concerns in a more private,legally compliant setting.
  We assure you and our clients that all actions and responses are crafted with the utmost respect for privacy laws and the rights of the individuals involved. We are committed to resolving any disputes or misunderstandings directly with the consumer, within the bounds of the law.

  We hope this clarifies the legal landscape under which we operate and what we have done to reach a remedy. Should you require further details or have additional queries,please feel free to contact me directly. Thank you for your understanding and cooperation.

  Sincerely,
  **** *********
  CEO
  THE CAR SOURCE LLC dba HNS Recovery

  Customer response

  08/06/2024

  you are incorrect. 

  The damage was not pre-existing. I have video footage showing the condition of my car as it was being taken from my driveway in which you can clearly see that the front bumper is attatched and the front grill is not shattered as it was when I recovered my vehicle. 

  Please provide me with your insurance providers contact information or I will escalate this matter further. 

  basically, you are calling me a liar. You are not invinsible and you are not above the law. I will not respond to other aspects of your response because I do not wish to engage in a debate. 

  So lets set the record straight. you are claiming that all the damage on my vehicle already existed before your driver ever came and towed the vehicle....correct? 

  Yes or no answer. 

• Initial Complaint

  07/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  July 1 my vehicle was repossessed. I contacted my finance company and paid the necessary fees to retrieve it. On Wednesday july 3 I went to *** to pick up my vehicle. After making contact with the first ******** it took an hour and some change before they sent a girl to tell m my window was broken when opening the trunk ( the trunk springs were disconnected because of being rear ended so the trunk did not open properly). Its clear that the trunk didnt open normally which should have raised a sense of caution to them but it didnt. They asked if I wanted the to keep it until they did or take my car and they would send someone to fix it. I opted to take me car so they spent another *********************************************************************** Once my car came through the gate I noticed extensive damage to the front right bumper and wheel . I brought it to the attention of the ******** and asked him why they said nothing bout that damage . He called someone and then did they told him my car came in damaged like that which was a lie. He claimed they took pictures hen the car came in I asked to see them and he was unable to show me on his phone initially. He then began taking pictures and said they must take outtake pictures . Once complete he then trys to pass off the pictures he just took as pictures that were supposed be take that Monday July 1 but were clearly not in his intake log. I made it known that I know those pictures were the ones he took in front of me and he became flustered and asked me to call the main office to file a complaint. I did that and was treated like trash and told To email my complaint . I did that waited a week and called back and was told that there is no one to speak to about this problem and that the only communication that will be made in regards to my issue will be via email I have yet to hear from anyone about this issue. Not only was my property damaged but property was stolen as well

  

  Business response

  07/22/2024

  Better Business Bureau
  Dispute **********************
  ******, *******, *************
  
  Dear Dispute Resolutions Team,

  
  Thank you for your continued diligence in maintaining transparency and fostering trust between consumers and businesses. We appreciate the opportunity to address the concerns raised via your platform. As THE CARSOURCE LLC, doing business as HNS Recovery,we are committed to adhering to all applicable laws and regulations that govern our operations, particularly those related to privacy and confidentiality in our role as a repossessor.

  
  Due to the nature of our business and in compliance with several legal requirements, there are constraints that limit the extent of information we can disclose publicly,including responses posted on platforms such as the BBB website. Below are key laws and statutes that necessitate these limitations:

  
  1.*****-*****-****** ********************************* providers involved in the repossession of assets, we are bound by the ****, which mandates the protection of consumers personal financial information. Under the Privacy Rule of the ***** we are prohibited from disclosing any nonpublic personal information about a consumer to third parties without the explicit consent of the individual.

  
  2. Fair Debt Collection Practices Act (FDCPA) - Although primarily regulating debt collectors, certain provisions of the ***** apply to repossession agencies regarding the privacy of debt-related information. These provisions restrict the dissemination of information about a consumers debt without their permission, which could inadvertently be disclosed in a public response.

  
  3. State Privacy Laws - Various Texas state laws also restrict information sharing related to repossession activities. These laws mirror or extend the protections offered by the **** and FDCPA, focusing on the confidentiality of personal information and the circumstances under how and which it may be shared.

  
  4. Drivers Privacy Protection Act (****) - In cases where vehicle information is involved,the **** limits the disclosure of personal information connected to vehicle records. Compliance with the **** prevents us from publicly sharing details that might be linked to specific vehicle repossession incidents.
  Due to these legal constraints, while we strive to resolve all customer issues transparently and effectively, we must balance this goal with our legal obligations to protect consumer privacy. This often results in responses that may lack specific details about individual cases but adhere to the framework set forth by the above statutes.
  
  In addressing the complaint filed under number ********, THE CAR SOURCE LLC dba HNS Recovery has made every effort to remedy the situation in accordance with legal and ethical standards.  We have email communication from Veros Credit, the lienholder, where they agreed to replace the rear window glass due to the vehicle being previously in an accident prior to our recovery of the vehicle.  We have on file pictures with date and time stamps which reflect the pre-existing damage to the vehicle on 1 July 2024 when the vehicle was recovered. The proof of these photos are beyond reproach due to the vehicle having an intact rear window glass.  The damage in the photos for both intake and release are identical except for the broken rear glass.  We have additional photos that we are willing to provide should they be necessary.

  
  Additionally, we have signed documentation from the complainant stating that all personal belongings that were in the vehicle upon recovery were returned and accounted for with no damage or missing items.  We are willing to provide this documentation should it be necessary for the resolution of this claim.

  
  We regret any misunderstandings or inconveniences that may have arisen and invite the complainant to contact us directly to discuss their concerns in a more private,legally compliant setting.

  
  We assure you and our clients that all actions and responses are crafted with the utmost respect for privacy laws and the rights of the individuals involved. We are committed to resolving any disputes or misunderstandings directly with the consumer,within the bounds of the law.

  
  We hope this clarifies the legal landscape under which we operate and what we have done to reach a remedy. Should you require further details or have additional queries,please feel free to contact me directly. Thank you for your understanding and cooperation.

  
  Sincerely,
  **** *********
  CEO
  THE CAR SOURCE LLC dba HNS Recovery

  Customer response

  07/22/2024

  I am rejecting this response because:   The damage done to my front number was five by either the tow truck driver or the facility. ***** has told me they have no record of the damage or incident 

  Customer response

  07/22/2024

  There are pictures taken at the police station one of them is from ****** standing across the street from the station and another while in front of the police gates  parking lot which are two different locations. This doesnt seem like protocol and also very suspicious. I am certain the tow truck driver damaged my vehicle while towing. The rest of the photos are taken at the repo location 

• Initial Complaint

  06/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  HNS Recovery stole my vehicle from a hotel room!My brother got up to go to work and the car was gone! We thought it had been stolen! We call the cops,watch the cameras from the hotel and it was a towing company! So we think ok.but why?The hotel didnt call, and it was in the parking lot.After driving everywhere to find the towing company we finally find a place that is HNSrecovery.nobody was there to help so we call a number.Once we get ahold of someone they claim theres a lien on the car How?We have title in hand and bought it from a small dealership.They tell us theyre not sure but well have to call ******** capital to get them to release the lien. So my dad calls this number.they said oh sorry send us an email with a picture of the title and well expedite it and get it released..a couple of hours later we hear nothing.I start calling.they continue to give us different numbers but theyre all for the same company. I finally catch on to it! I had to drive 6 hours away to bring title and go to the police station because they still refused to give me the location of the car and to release it.I finally googled this ******** capital and they couldnt give me any info on the previous owner but they did tell me there was no lien.And them and towing company both confirmed that my title should be enough but still wouldnt release my vehicle.They finally gave the police permission for me to come get the car.So I had to drive back in from *********** told me to call when otw and we did and they wouldnt answer.we get there and nobody would come to the window and finally a man came out and told her he couldnt release the car.We had to call the cops and once thats done then they say let us finish this paperwork and well release the car!I had a towing friend run the car and there in fact is no lien on the car and its a clear title! Something needs to to done about this! Insurance said it happens all the time! This is not right! This should be illegal They STOLE my car

  

  Business response

  06/19/2024

  Subject: Response to Complaint Regarding Vehicle Repossession
  
  Dear ********************,
  
  Thank you for bringing this matter to our attention. We understand the distress you experienced and would like to clarify the situation based on the applicable laws and our company policies.
  
  Firstly, HNS Recovery operates strictly within the boundaries of the law and only picks up vehicles with an active repossession order. In your case, the repossession order was placed by an entity that erroneously claimed a lien on your vehicle. The error was on the part of the entity that issued the order, not HNS Recovery. 
  
  According to the Texas Business and Commerce Code, Chapter 9, which governs secured transactions, a secured party may repossess a vehicle without judicial process if the repossession can be accomplished without a breach of the peace (Tex. Bus. & Com. Code *****). HNS Recovery acted under the assumption of a valid order and did not breach any laws during the repossession.
  
  To address your specific concerns:
  
  1. Repossession Legality: HNS Recovery received a repossession order, which is a legal directive. Under Texas law, a towing company is authorized to act upon such an order. The misunderstanding regarding the lien was a result of incorrect information provided to us, not a deliberate act by HNS Recovery.
  
  2. Title and Lien Verification: Upon receiving your title and verifying with ***************** we acknowledged that there was no lien. The delay in releasing your vehicle was due to procedural requirements and verification processes necessary to ensure compliance with all legal aspects.
  
  3. Communication Issues: We apologize for the communication difficulties you encountered. This is not representative of our standard operating procedures, and we will review our protocols to prevent such issues in the future.
  
  We understand the frustration and inconvenience this situation caused you. While the repossession was conducted under a legitimate order, we regret the errors that led to your distress. We are taking steps to ensure our processes are improved to prevent such incidents from occurring again.
  
  Should you have further questions or need additional clarification, please do not hesitate to contact us. We are committed to resolving this matter to your satisfaction.
  
  Best regards,
  Admin Team
  HNS Recovery  
  www.hnsrecovery.com

• Initial Complaint

  04/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  HnS repossed my truck rightfully, I was behind on payments. When I attempted to collect my property from their *********** location they told me I had to pay $75, I told them I was aware of the ********** could not charge me that to collect my belongings in the state of *****. That was a mistake because then things got much worse. I was told the fee was lowered to $25 and was actually owed to my lien holder Loan Mart. I contacted them , they said I didn't owe them anything. So then HnS claimed I owed MV Trac which is the company Loan Mart hired to recover my vehicle. I contacted them. Again I was told no, I didn't owe them . Per HnS request , I had Loan Mart send a form to MV Trac stating I owed nothing, had MV Trac upload the form into the computer which HnS confirmed they received. Proving I didn't owe anyone anything. I spent 5 hours in the parking lot of HnS on the phone with all 3 companies attempting to resolve the issue & get my stuff. HnS refused to release my things unless I paid $25 in the form of a money order ONLY , if I didn't pay I could not get my things. *** told me the $25 fee was for "handling" I asked handling of what , but they would not say . I asked why I could not pay with a cash, a credit or debit card & was told they only excepted money order.I left Monday without my stuff . I asked who would I make the money order out to & they said to HnS Recovery. This is against the ********** holding my property until I pay, violates that law. I'm going to pay the money today because I have no choice , I need my things especially my grandbabies car seat to transport her safely. I've called every number listed for HnS, I've emailed the general manager, no one will responsed. Everything is done via chat on their website or thru the call center. A police officer informed me they have been getting away with illegal practices because people don't report it. I intend to make EVERYONE AWARE .

  

  Business response

  05/14/2024

  ***************************
  CEO
  THE CAR SOURCE LLC dba HNS Recovery
  *******************************
  ************

  Better Business Bureau
  Dispute Resolutions Department
  ******, *******, *************

  Dear Dispute Resolutions Team,

  Thank you for your continued diligence in maintaining transparency and fostering trust between consumers and businesses. We appreciate the opportunity to address the concerns raised via your platform. ** THE CARSOURCE LLC, doing business as HNS Recovery, we are committed to adhering to all applicable laws and regulations that govern our operations, particularly those related to privacy and confidentiality in our role as are possessor.

  Due to the nature of our business and in compliance with several legal requirements, there are constraints that limit the extent of information we can disclose publicly, including responses posted on platforms such as the BBB website. Below are key laws and statutes that necessitate these limitations:

  1. ********************************** Act (****) - ** financial service providers involved in the repossession of assets, we are bound by the ***** which mandates the protection of consumers personal financial information. Under the Privacy Rule of the ***** we are prohibited from disclosing any nonpublic personal information about a consumer to third parties without the explicit consent of the individual.

  2. Fair Debt Collection Practices Act (*****) - Although primarily regulating debt collectors, certain provisions of the ***** apply to repossession agencies regarding the privacy of debt-related information. These provisions restrict the dissemination of information about a consumers debt without their permission, which could inadvertently be disclosed in a public response.

  3. State Privacy Laws - Various Texas state laws also restrict information sharing related to repossession activities. These laws mirror or extend the protections offered by the **** and *****, focusing on the confidentiality of personal information and the circumstances under how and which it *** be shared.

  4. Drivers Privacy Protection Act (****) - In cases where vehicle information is involved, the **** limits the disclosure of personal information connected to vehicle records. Compliance with the **** prevents us from publicly sharing details that might be linked to specific vehicle repossession incidents.

  Due to these legal constraints, while we strive to resolve all customer issues transparently and effectively, we must balance this goal with our legal obligations to protect consumer privacy. This often results in responses that *** lack specific details about individual cases but adhere to the framework set forth by the above statutes.
  In addressing the complaint filed under number ********, THE CAR SOURCE LLC dba HNS Recovery has made every effort to remedy the situation in accordance with legal and ethical standards. All lender-mandated and lender-approved administrative fees were collected as per guidelines and regulations totaling $25.00. These fees are administrative in nature and are not for the consumers property. Our records and thorough investigation demonstrate that all items were returned in the same condition as received, our team followed all prescribed directions accurately during the retrieval operation.

  We regret any misunderstandings or inconveniences that *** have arisen and invite the complainant to contactus directly to discuss their concerns in a more private, legally compliant setting.

  We assure you and our clients that all actions and responses are crafted with the utmost respect for privacy laws and the rights of the individuals involved. We are committed to resolving any disputes or misunderstandings directly with the consumer, within the bounds of the law.
  We hope this clarifies the legal landscape under which we operate and what we have done to reach a remedy. Should you require further details or have additional queries, please feel free to contact me directly.

  Thank you for your understanding and cooperation.

  Sincerely,
  ***************************
  CEO
  THE CAR SOURCE LLC dba HNS Recovery

• Initial Complaint

  03/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  made more damage to my car when towed and dont want to take responsiblilty for actions

  

  Business response

  04/15/2024

  THE CAR SOURCE LLC dba HNS Recovery 
  *******************************
  ************
  

  Better Business Bureau 
  Dispute Resolutions Department 
  ******, Lubbock, *************
  

  Dear Dispute Resolutions Team,
  

  Thank you for your continued diligence in maintaining transparency and fostering trust between consumers and businesses. We appreciate the opportunity to address the concerns raised via your platform. ** THE CAR SOURCE LLC, doing business as HNS Recovery, we are committed to adhering to all applicable laws and regulations that govern our operations,particularly those related to privacy and confidentiality in our role as a repossessor.
  

  Due to the nature of our business and in compliance with several legal requirements, there are constraints that limit the extent of information we can disclose publicly, including responses posted on platforms such as the BBB website. Below are key laws and statutes that necessitate these limitations:
  

  1. ********************************** Act (****) - ** financial service providers involved in the repossession of assets, we are bound by the *****which mandates the protection of consumers personal financial information.Under the Privacy Rule of the ***** we are prohibited from disclosing any nonpublic personal information about a consumer to third parties without the explicit consent of the individual.
  

  2. Fair Debt Collection Practices Act (*****) - Although primarily regulating debt collectors, certain provisions of the ***** apply to repossession agencies regarding the privacy of debt-related information. These provisions restrict the dissemination of information about a consumers debt without their permission, which could inadvertently be disclosed in a public response.
  

  3. State Privacy Laws - Various Texas state laws also restrict information sharing related to repossession activities. These laws mirror or extend the protections offered by the **** and *****, focusing on the confidentiality of personal information and the circumstances under how and which it *** be shared.
  

  4. Drivers Privacy Protection Act (****) - In cases where vehicle information is involved, the **** limits the disclosure of personal information connected to vehicle records. Compliance with the **** prevents us from publicly sharing details that might be linked to specific vehicle repossession incidents.
  

  Due to these legal constraints, while we strive to resolve all customer issues transparently and effectively, we must balance this goal with our legal obligations to protect consumer privacy. This often results in responses that *** lack specific details about individual cases but adhere to the framework set forth by the above statutes.
  

  In addressing the complaint filed under number ********, THE CAR SOURCE LLC dba HNS Recovery has made every effort to remedy the situation in accordance with legal and ethical standards. The consumer provided information confirming that the vehicle was involved in an accident and was towed to various additional locations prior to our recovery.  Our records (56 condition pictures and condition report) and thorough investigation demonstrate that the vehicle had the existing damage as reflected in the pictures provided by the consumer when we recovered the vehicle. Our pictures and documentation are available to you and your team upon written request.  Our team followed all prescribed directions accurately during the retrieval operation and caused no further damage to the consumer vehicle.
  

  We regret any misunderstandings or inconveniences that *** have arisen and invite the complainant to contact us directly to discuss their concerns in a more private, legally compliant setting.
  

  We assure you and our clients that all actions and responses are crafted with the utmost respect for privacy laws and the rights of the individuals involved. We are committed to resolving any disputes or misunderstandings directly with the consumer, within the bounds of the law.
  

  We hope this clarifies the legal landscape under which we operate and what we have done to reach a remedy. Should you require further details or have additional queries, please feel free to contact me directly.
  Thank you for your understanding and cooperation.
  

  Sincerely,
  THE CAR SOURCE LLC dba HNS Recovery

  Customer response

  04/15/2024

  I am rejecting this response because:   

  

  Business response

  04/15/2024

  HNS Recovery Response to BBB Complaint #********
  
  HNS Recovery takes all complaints very seriously and thoroughly investigates each claim to ensure a fair and transparent resolution. In response to the complaint regarding vehicle damage filed by the consumer, we firmly assert that the condition of the vehicle at the time of recovery was already compromised due to circumstances beyond our control.
  
  Upon recovering the vehicle, our team meticulously documented its condition, capturing a total of *********************************************************************************** our recovery process. Out of these, four crucial images are attached to this response to demonstrate clearly that the vehicle had pre-existing damage at the time it came into our possession. These images unequivocally show areas impacted in what the consumer admits was a prior accident.
  
  Moreover, our records and photographic evidence align with the consumers own admission regarding the vehicles involvement in an accident prior to our recovery operation. This admission corroborates our stance that the damages in question were not inflicted during our handling of the vehicle but were instead pre-existing.  As such, HNS Recovery will not be responsible for the repair or financial settlement of damages that were clearly existing before our engagement. Our responsibility is to manage and conduct vehicle recoveries without causing additional harm, a commitment we have consistently upheld.  We understand the concerns of vehicle owners and extend every effort to ensure transparency in our processes. However, HNS Recovery cannot accommodate repairs or compensation for damage that is not a result of our services.
  
  HNS Recovery is committed to providing exemplary service while adhering to the highest standards of practice. We regret any distress or misunderstanding this situation may have caused but must firmly clarify that the damages cited were not a result of actions taken by our team. We take pride in our professional conduct and the careful handling of all property entrusted to us.
  
  We trust that this response addresses the concerns raised in the complaint and demonstrates our proactive approach to customer satisfaction and service integrity. We are prepared to provide further details or discussion as required to resolve this matter to everyones satisfaction.
  
  Thank you for the opportunity to clarify this issue.
  
  Sincerely,
  HNS Recovery  
  
  
  

  

  Business response

  04/15/2024

  We are writing to address a significant concern related to the ongoing complaint #********, filed against THE CAR SOURCE LLC. It has come to our attention that the individual lodging the complaint is not the registered owner of the vehicle in question; the vehicle is legally owned by *****************************. We have previously submitted two responses, along with photographic evidence, clearly demonstrating that the alleged damages were pre-existing and not a result of our recovery efforts. Despite our efforts to clarify this matter, the complainant, who does not hold ownership of the vehicle, has persisted in disputing the pre-existing nature of the damages. This situation raises concerns about our credibility and standing with the BBB, as we strive to maintain our reputation for fairness and integrity. We respectfully request the BBB to consider these facts and the ownership discrepancy in their evaluation of the complaint, ensuring that our commitment to ethical business practices is accurately reflected in our BBB profile.

• Initial Complaint

  03/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hello how are you,I made a appointment for property recovery for Monday, March 11th at 11 get to the place and they have packed up some of my belongings and not all of them. Keep saying per policy we can allow you access to the vehicle to get your belongings and packed what they felt up. All of my belongings were not in my things that they gave me cause he said certain things they can't pack up which is all more for them to allow you to get your own things. I don't have all my stuff even if it can be replaced I shouldn't have to go out my way to do it. They stole all my lighters,took my change out my car and threw just 10 cents in the bag from when I had more. Called the 972 spoke to a rude man who hung up the phone in my face and will not answer the phone when he sees me calling. Which makes me think that this is something they do all the time. These towing companies should be held accountable for the shady things they do for property recovery.

  

  Business response

  04/16/2024

  THE CAR SOURCE LLC dba HNS Recovery 
  *******************************
  ************
  

  Better Business Bureau 
  Dispute Resolutions Department 
  ******, Lubbock, *************
  Dear Dispute Resolutions Team,
  

  Thank you for your continued diligence in maintaining transparency and fostering trust between consumers and businesses. We appreciate the opportunity to address the concerns raised via your platform. ** THE CAR SOURCE LLC, doing business as HNS Recovery, we are committed to adhering to all applicable laws and regulations that govern our operations,particularly those related to privacy and confidentiality in our role as a repossessor.
  

  Due to the nature of our business and in compliance with several legal requirements, there are constraints that limit the extent of information we can disclose publicly, including responses posted on platforms such as the BBB website. Below are key laws and statutes that necessitate these limitations:
  

  1. ********************************** Act (****) - ** financial service providers involved in the repossession of assets, we are bound by the *****which mandates the protection of consumers personal financial information.Under the Privacy Rule of the ***** we are prohibited from disclosing any nonpublic personal information about a consumer to third parties without the explicit consent of the individual.
  

  2. Fair Debt Collection Practices Act (*****) - Although primarily regulating debt collectors, certain provisions of the ***** apply to repossession agencies regarding the privacy of debt-related information. These provisions restrict the dissemination of information about a consumers debt without their permission, which could inadvertently be disclosed in a public response.
  

  3. State Privacy Laws - Various Texas state laws also restrict information sharing related to repossession activities. These laws mirror or extend the protections offered by the **** and *****, focusing on the confidentiality of personal information and the circumstances under how and which it *** be shared.
  

  4. Drivers Privacy Protection Act (****) - In cases where vehicle information is involved, the **** limits the disclosure of personal information connected to vehicle records. Compliance with the **** prevents us from publicly sharing details that might be linked to specific vehicle repossession incidents.
  

  Due to these legal constraints, while we strive to resolve all customer issues transparently and effectively, we must balance this goal with our legal obligations to protect consumer privacy. This often results in responses that *** lack specific details about individual cases but adhere to the framework set forth by the above statutes.
  

  Regarding the complaint ID #********, we would like to clarify our policies and actions concerning the items removed from repossessed vehicles. It is our standard procedure to immediately dispose of perishables,liquids, and combustibles due to safety concerns, as these items pose a risk of explosion or spoilage if stored in a non-ventilated area. This policy is in place to ensure the safety of our storage facilities and personnel, as well as to comply with health and safety regulations.
  

  We prioritize transparency and accountability in all our operations. To ensure that every aspect of our service is monitored and verifiable, all property removal activities from repossessed vehicles are conducted under strict surveillance. Our lot personnel are equipped with bodycams during the removal process, providing a first-person perspective that ensures all actions are recorded.
  

  Additionally, these procedures are carried out within the view of multiple surveillance cameras strategically placed around our facility.This multi-camera surveillance setup helps us maintain the highest standards of honesty and integrity, ensuring that all items removed are documented and handled properly. These measures are part of our commitment to providing reliable and trustworthy services, while also safeguarding the property rights and privacy of the individuals we serve.
  

  We understand the concerns raised by the complainant regarding their personal belongings. On 3/11/24, we returned all items from the repossessed vehicle to the consumer, excluding the aforementioned categories of items for the reasons specified. This decision is in alignment with our company policies which prioritize safety and legal compliance.
  
  We regret any misunderstandings or inconveniences that *** have arisen and invite the complainant to contact us directly to discuss their concerns in a more private, legally compliant setting.
  

  We assure you and our clients that all actions and responses are crafted with the utmost respect for privacy laws and the rights of the individuals involved. We are committed to resolving any disputes or misunderstandings directly with the consumer, within the bounds of the law.
  

  We hope this clarifies the legal landscape under which we operate and what we have done to reach a remedy. Should you require further details or have additional queries, please feel free to contact me directly.
  

  Thank you for your understanding and cooperation.
  

  Sincerely,
  ***************************
  CEO
  THE CAR SOURCE LLC dba HNS Recovery

  Customer response

  04/19/2024

  I filled a Police report and they even told me I was supposed to be allowed to get my own stuff from my car,these tow trucks companies just Steal what they want from your car and return the rest. Should have been no way my money was stolen,my pills and other things. These tow trucks companies need to be accountable for the janky a** policies they have in place and need a lawyer to sue ******** of them. I have not been the only one I see with this issue. If this company had video cameras on,I would like to see footage of everything I know I had in my car.

  Customer response

  04/19/2024

  I am rejecting this response because:   I filled a Police report and they even told me I was supposed to be allowed to get my own stuff from my car,these tow trucks companies just Steal what they want from your car and return the rest. Should have been no way my money was stolen,my pills and other things. These tow trucks companies need to be accountable for the janky a** policies they have in place and need a lawyer to sue ******** of them. I have not been the only one I see with this issue. If this company had video cameras on,I would like to see footage of everything I know I had in my car.

  

  Business response

  04/21/2024

  Subject: Response to Your Concerns and Further Clarification
  
  Dear *************************,
  
  Thank you for your response and for expressing your concerns. We understand your frustration and would like to provide further clarification regarding our policies and the circumstances around the retrieval of personal items from repossessed vehicles.
  
  Firstly, we apologize for any confusion that *** have arisen from the information provided to you by local law enforcement. It is important to note that our company policy, which is strictly governed by our insurance obligations, does not permit consumer access to the storage yard. This policy is in place to ensure the safety of all parties, as the environment within the storage yard poses significant risks for injury. 
  
  Regarding the items you mentioned lighters and change as previously explained, our policy mandates the disposal of all perishables, liquids, and combustibles found in vehicles. This is a necessary precaution to prevent safety hazards such as explosions or fires, which can occur with items like lighters under certain conditions. Unfortunately, we cannot provide compensation for these items.
  
  As for the security of other belongings, please be assured that our facility is monitored, and we take the security of all impounded vehicles and their contents seriously.
  
  We understand you are considering further legal action. Please know that HNS Recovery is committed to resolving disputes in a fair and lawful manner. Should you choose to proceed with litigation, we will cooperate fully and continue to provide all necessary documentation to support the legal process.
  
  We are committed to providing clear and respectful communication with all our clients and regret any distress this situation *** have caused you. If you have any more questions or need further assistance, please feel free to contact us directly.
  
  Sincerely,
  
  Customer Service Department  
  HNS Recovery  
  *************************************

  Customer response

  04/25/2024

  All I keep giving is a bunch of ********,they should have never went in the vehicle in the 1st place and I am not the only customer with this issue or complaint I see and whoever you are you need to fired and disregarded. Where is the footage of them going in my car since they where body cameras. Right is right and Wrong is Wrong their is nothing you saying that I care about about honesty. Tow truck companies like this crooked piece of s*** need to be sued. Their are to many of the same complaints,when you call they don't answer and are rude as h*** You are very indirect, incompetent,imbecile that tryst to justify the wrong doing of a sorry a** company. DON'T REPLY BACK TO ME.

• Initial Complaint

  01/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On January 5, ****, this company (*********************** along with Hide And Seek Recovery) attempted to charge me an illegal $75 fee to recover personal property, which is against ***** law and TDLR practices. They also refuse to acknowledge state-certified paperwork. I have very sensitive personal information in this vehicle and they refuse to allow me to recover it. Items such as my newborn's birth certificate, car seat base, and prescriptions are in the vehicle. They have chosen to illegally hold my personal belongings for ******. There were two women who I spoke with, I did not get their names; one being the receptionist. After I left the location, a Hide And Seek Recovery representative called me and proceeded to allege that I had no right to recover my things from the vehicle, which is not true. My vehicle and personal belongings are being held at *****************************************************. My wife, *************************** was witness to the entire incident. She resides at **************************************************************, also, and can be reached at ************. Please advise, thank you.

  

  Business response

  01/08/2024

  In response to this complaint I would like to update the consumer that we are a repossession company and follow all rules and regulations that are forwarded from the lender holding the lien. we are instructed to collect an admin fee of $75.00 and any fees that the lien holder requires us to. We do not make up any fees that are against our clients rules. These fees are needed to be paid in order for us to move forward with any releases. Thank You 

• Initial Complaint

  10/23/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On October 13th I setup a appointment online to retrieve my property from my vehicle and was told that some of my property I couldn't get. The lady at ***************** Ln property said that I need to take it up with my financing company and so u called them. When I talked to them they were even confused as to why they wouldn't let me get my property so they contacted the people who were not in charge. Meanwhile doing that the Red Bird Ln employee got mad and decided to cancel my appointment so that I couldn't get my possessions intentionally. I called the police as well. The employee then tossed my keys back and told me that I now have to get a third party to retrieve my possessions when I'm the only person that can retrieve my property. The employee then proceeded to have my Vin ****** blocked online so that I couldn't make any appointments to retrieve my possessions. I called my financing company and they managed to get a hold of someone over the company and they took the block off so I can set up the appt. So I setup the appt October 17th and waited up to 72hrs for a confirmation for Monday October 23rd. Here it is today the 23rd and I still have not received confirmation as if they're illegally withholding my possessions. Their policy states 72hrs and is not being honored. I also have my receipts for my other property they were trying to keep me from retrieving proving its a part of my property. They are illegally running business and this needs to cease.

  

  Business response

  04/15/2024

  ***************************
  CEO
  THE CAR SOURCE LLC dba HNS Recovery  
  *******************************
  ************

  
  Dear Dispute Resolutions Team,

  Thank you for your continued diligence in maintaining transparency and fostering trust between consumers and businesses. We appreciate the opportunity to address the concerns raised via your platform. ** THE CAR SOURCE LLC, doing business as HNS Recovery, we are committed to adhering to all applicable laws and regulations that govern our operations, particularly those related to privacy and confidentiality in our role as a repossessor.
  Due to the nature of our business and in compliance with several legal requirements, there are constraints that limit the extent of information we can disclose publicly, including responses posted on platforms such as the BBB website. Below are key laws and statutes that necessitate these limitations:

  1. ********************************** Act (****) - ** financial service providers involved in the repossession of assets, we are bound by the ***** which mandates the protection of consumers personal financial information. Under the Privacy Rule of the ***** we are prohibited from disclosing any nonpublic personal information about a consumer to third parties without the explicit consent of the individual.
  

  2. Fair Debt Collection Practices Act (*****) - Although primarily regulating debt collectors, certain provisions of the ***** apply to repossession agencies regarding the privacy of debt-related information. These provisions restrict the dissemination of information about a consumers debt without their permission, which could inadvertently be disclosed in a public response.
  

  3. State Privacy Laws - Various Texas state laws also restrict information sharing related to repossession activities. These laws mirror or extend the protections offered by the **** and *****, focusing on the confidentiality of personal information and the circumstances under how and which it *** be shared.
  

  4. Drivers Privacy Protection Act (****) - In cases where vehicle information is involved, the **** limits the disclosure of personal information connected to vehicle records. Compliance with the **** prevents us from publicly sharing details that might be linked to specific vehicle repossession incidents.
  

  Due to these legal constraints, while we strive to resolve all customer issues transparently and effectively, we must balance this goal with our legal obligations to protect consumer privacy. This often results in responses that *** lack specific details about individual cases but adhere to the framework set forth by the above statutes.

  
  In addressing the complaint filed under number ********, THE CAR SOURCE LLC dba HNS Recovery has made every effort to remedy the situation in accordance with legal and ethical standards. A third-party representing the consumer retrieved there personal property on 10/23/23 and signed documentation to prove receipt.  This documentation is available upon written request from your agency.  Our records and thorough investigation demonstrate that our team followed all prescribed directions accurately during the retrieval operation.

  However, despite our efforts to ensure a smooth and fair process, the consumer engaged in verbal abuse.  It is our policy to maintain a safe environment for both our employees and clients. In this instance, when faced with verbal or physical threats from the consumer, our team was compelled to disengage from the situation to uphold safety standards. Under such circumstances, we require that any further interactions be conducted through a third-party representative to ensure that communications remain constructive and secure.
  

  We regret any misunderstandings or inconveniences that *** have arisen and invite the complainant to contact us directly to discuss their concerns in a more private, legally compliant setting.  We assure you and our clients that all actions and responses are crafted with the utmost respect for privacy laws and the rights of the individuals involved. We are committed to resolving any disputes or misunderstandings directly with the consumer, within the bounds of the law.
  
  We hope this clarifies the legal landscape under which we operate and what we have done to reach a remedy. Should you require further details or have additional queries, please feel free to contact me directly.
  Thank you for your understanding and cooperation.
  

  Sincerely,
  ***************************
  CEO
  THE CAR SOURCE LLC dba HNS Recovery

  
  

• Initial Complaint

  08/30/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My veh was repoed Mon night 8/28/2023.I was warned to be persistent because if ******* is working she will try everything to get you to come the following day.******* took all 3 of my calls & kept telling me my veh was not there after I conf with Loss Prevention. Second call to ******* was me telling her that all paperwork was already sent over by Loss Prevention because I just verified with them again and ******* now has my vehicle but then tells me Loss Prevention hasnt sent a redemption release and there is nothing she can do. ******* wanted to know where I was getting my information because whoever Im talking to is telling me wrong and they arent calling her because she hasnt spoken to anyone and theyre possibly calling loss prevention because its not her. ******* then told me they close at 3p and there is nothing she can do for me and that I needed to call tomorrow morning at 9a. I told her I have been going back and forth with yall since 1:30p and now you cant help me because you close at 3. I told her I wasnt going to wait another day when I have confirmed that my paperwork was already sent. Then ******* threatened to keep my car an additional 3 days because she said I had an attitude with her and that she will send some paperwork over to deny my release. Call #3 made to Loss Prevention and I explained again what happened and she told me you are speaking to Loss Prevention and this time I will conference you in with them. Once that was done ****** from Loss Prevention had to explain to Hide and Seek where the documents were located and which tabs to open. I was told to bring a money order for $60 for the storage fee. Then I get a voicemail telling me I need to bring an additional $75 money order for personal property fee. The manager at the yard told me my car wasnt there long enough for them to box up my personal property so I dont know why there was an additional fee? I made a complaint to Diamonds supervisor who said shed look into it.

  

  Business response

  04/15/2024

  ***************************
  CEO
  THE CAR SOURCE LLC dba HNS Recovery 
  *******************************
  ************
  

  Better Business Bureau 
  Dispute Resolutions Department 
  ******, *******, *************
  

  Dear Dispute Resolutions Team,
  

  Thank you for your continued diligence in maintaining transparency and fostering trust between consumers and businesses. We appreciate the opportunity to address the concerns raised via your platform. ** THE CAR SOURCE LLC, doing business as HNS Recovery, we are committed to adhering to all applicable laws and regulations that govern our operations,particularly those related to privacy and confidentiality in our role as a repossessor.
  

  Due to the nature of our business and in compliance with several legal requirements, there are constraints that limit the extent of information we can disclose publicly, including responses posted on platforms such as the BBB website. Below are key laws and statutes that necessitate these limitations:
  

  1. ********************************** Act (****) - ** financial service providers involved in the repossession of assets, we are bound by the *****which mandates the protection of consumers personal financial information.Under the Privacy Rule of the ***** we are prohibited from disclosing any nonpublic personal information about a consumer to third parties without the explicit consent of the individual.
  

  2. Fair Debt Collection Practices Act (*****) - Although primarily regulating debt collectors, certain provisions of the ***** apply to repossession agencies regarding the privacy of debt-related information. These provisions restrict the dissemination of information about a consumers debt without their permission, which could inadvertently be disclosed in a public response.
  

  3. State Privacy Laws - Various Texas state laws also restrict information sharing related to repossession activities. These laws mirror or extend the protections offered by the **** and *****, focusing on the confidentiality of personal information and the circumstances under how and which it *** be shared.
  

  4. Drivers Privacy Protection Act (****) - In cases where vehicle information is involved, the **** limits the disclosure of personal information connected to vehicle records. Compliance with the **** prevents us from publicly sharing details that might be linked to specific vehicle repossession incidents.
  

  Due to these legal constraints, while we strive to resolve all customer issues transparently and effectively, we must balance this goal with our legal obligations to protect consumer privacy. This often results in responses that *** lack specific details about individual cases but adhere to the framework set forth by the above statutes.
  

  In addressing the complaint filed under number ********, THE CAR SOURCE LLC dba HNS Recovery has made every effort to remedy the situation in accordance with legal and ethical standards. All lender-mandated fees were collected as per guidelines and regulations totaling $135.00. The consumer redeemed their vehicle on 08/29/23 and signed the lender redemption (VR)documentation to prove receipt.  This documentation is available upon written request from your agency.  Our records and thorough investigation demonstrate that the vehicle and all items were returned in the same condition as received, our team followed all prescribed directions accurately during the retrieval operation.
  

  We regret any misunderstandings or inconveniences that *** have arisen and invite the complainant to contact us directly to discuss their concerns in a more private, legally compliant setting.
  

  We assure you and our clients that all actions and responses are crafted with the utmost respect for privacy laws and the rights of the individuals involved. We are committed to resolving any disputes or misunderstandings directly with the consumer, within the bounds of the law.
  

  We hope this clarifies the legal landscape under which we operate and what we have done to reach a remedy. Should you require further details or have additional queries, please feel free to contact me directly.
  Thank you for your understanding and cooperation.
  

  Sincerely,
  ***************************
  CEO
  THE CAR SOURCE LLC dba HNS Recovery

• Initial Complaint

  08/18/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  charging for personal belongings from a repod vehicle. Hide and S.. Property Appt CONFIRMED ****************************************************************************** 8/17 1:30pm for Fees,& Bag. 5 min graceYour fee is $75 MONEY ORDER ONLY WITH RECEIPT* / 001330https://repossessionattorneys.com/repo-laws/*****/*****************************************************************

  Customer response

  08/18/2023

  I was charged $75 for my personal belongings. Via money order as that was the only thing they would accept. They would not release my personal belongings, but could not tell me a single thing they were charging me for. On the paper I signed, that was emailed to me as well picture below there was not even an hourly rate let alone a break down of the charge if that was the case. The yard guy told us he was not sure it was a storage fee. He told us that the car was wrongfully taken as it was in our gated complex, which goes against a penal code in *****. I was given two different contact numbers to ask what the charge was for. The first two people I spoke with were clueless. The third, diamond, did not even answer. It went straight to voicemail. This diamond lady was also very rude to begin with, and told me I was raising a red flag because I called to ask how to get my personal belongings from my car. I raised my concern with a necklace that has sentimental value, and she told me I would probably get it at the bottom of the bag if I even did. Their text about bringing the money order states it is for fees and bag. We did not even get our stuff back in a bag, we got our stuff back in a tote that we had to unload and get back. we will most likely be contacting an attorney to handle moving forward, but we want a refund as we were wrongfully charged. they also marked down damage on my car That was not there when they took it. They used my signature for my charges page as my signature on the damage sheet but did not show me this damage sheet. A lot of my issues with them I see are reoccurring with others. This business needs taken care of or shut down. 

  Customer response

  08/18/2023

  I forgot to attach the official documents in regards to my last submission.

  Customer response

  08/18/2023

  I specifically asked what I was signing and read the entire document. They never told me that I was signing a damage sheet as far as what condition my car was in. They also refused to let me even see the vehicle, which is also against ***** Penal Codes. 

  

  Business response

  04/15/2024

  ***************************
  CEO
  THE CAR SOURCE LLC dba HNS Recovery 
  *******************************
  ************
  

  Better Business Bureau 
  Dispute Resolutions Department 
  ******, *******, *************
  

  Dear Dispute Resolutions Team,
  

  Thank you for your continued diligence in maintaining transparency and fostering trust between consumers and businesses. We appreciate the opportunity to address the concerns raised via your platform. ** THE CAR SOURCE LLC, doing business as HNS Recovery, we are committed to adhering to all applicable laws and regulations that govern our operations,particularly those related to privacy and confidentiality in our role as a repossessor.
  

  Due to the nature of our business and in compliance with several legal requirements, there are constraints that limit the extent of information we can disclose publicly, including responses posted on platforms such as the BBB website. Below are key laws and statutes that necessitate these limitations:
  

  1. ********************************** Act (****) - ** financial service providers involved in the repossession of assets, we are bound by the *****which mandates the protection of consumers personal financial information.Under the Privacy Rule of the ***** we are prohibited from disclosing any nonpublic personal information about a consumer to third parties without the explicit consent of the individual.
  

  2. Fair Debt Collection Practices Act (*****) - Although primarily regulating debt collectors, certain provisions of the ***** apply to repossession agencies regarding the privacy of debt-related information. These provisions restrict the dissemination of information about a consumers debt without their permission, which could inadvertently be disclosed in a public response.
  

  3. State Privacy Laws - Various Texas state laws also restrict information sharing related to repossession activities. These laws mirror or extend the protections offered by the **** and *****, focusing on the confidentiality of personal information and the circumstances under how and which it *** be shared.
  

  4. Drivers Privacy Protection Act (****) - In cases where vehicle information is involved, the **** limits the disclosure of personal information connected to vehicle records. Compliance with the **** prevents us from publicly sharing details that might be linked to specific vehicle repossession incidents.
  

  Due to these legal constraints, while we strive to resolve all customer issues transparently and effectively, we must balance this goal with our legal obligations to protect consumer privacy. This often results in responses that *** lack specific details about individual cases but adhere to the framework set forth by the above statutes.
  

  In addressing the complaint filed under number ********, THE CAR SOURCE LLC dba HNS Recovery has made every effort to remedy the situation in accordance with legal and ethical standards. All lender-mandated and approved administrative fees were collected as per guidelines and regulations totaling $75.00 as itemized on the ** Coversheet document provided by the consumer. Our records and thorough investigation demonstrate that the vehicle and all items were returned in the same condition as received, our team followed all prescribed directions accurately during the retrieval operation.
  

  We regret any misunderstandings or inconveniences that *** have arisen and invite the complainant to contact us directly to discuss their concerns in a more private, legally compliant setting.
  

  We assure you and our clients that all actions and responses are crafted with the utmost respect for privacy laws and the rights of the individuals involved. We are committed to resolving any disputes or misunderstandings directly with the consumer, within the bounds of the law.
  

  We hope this clarifies the legal landscape under which we operate and what we have done to reach a remedy. Should you require further details or have additional queries, please feel free to contact me directly.
  Thank you for your understanding and cooperation.
  

  Sincerely,
  ***************************
  CEO
  THE CAR SOURCE LLC dba HNS Recovery

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩