Business ProfileforMazda Financial Services

My wife ****** had the worst experience ever.As husband Im the co-signer and Mazda damaged our credit score in the most bizarre way: first the automatic payment was cancelled (of course they dont know how it could have happened) and when our credit score was damaged they didnt try to help or fix this.We are still in trouble while returning the car.The customer service is so bad that is almost criminal in its lack of knowledge and incapacity to help.For the sake of yourself stay away from this company.

June 18, 2024 BBB Review ID: ******* *************************** Account # ********** This is in response to the review filed against Mazda Financial Services (MFS) by *************************** regarding servicing issues and negative information reflecting on his credit profile with MFS. First and foremost, MFS would like to thank ********************** for bringing his concerns to our attention. After review of *************** account, our records show that ********************** entered into a lease agreement with Mazda Financial Services on May 19, 2021. On July 19, 2021, automatic recurring monthly payments were setup on the website to begin with the following payment due and to end on May 19, 2023. After the June 19, 2023, payment went unpaid, several attempts were made to reach ********************** by phone regarding the past due amount and the July 3, 2023, billing statement sent also reflected a past due amount for the June 2023 payment. As a result, Mr. ********** account was reported as 30 days past due to the *************************** (CRAs) on July 31, 2023.Unfortunately, MFS is unable to remove the late payment currently reporting on *************** account as we are required to report accurate information to the CRAs.Please know MFS strives for excellence in customer satisfaction and we appreciate *************************** for bringing this matter to our attention. If ********************** should have any further questions, he may contact MFS at **************, Monday through Friday. We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.