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Business Profile

Auto Insurance

Connect MGA, LLC

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Connect MGA, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 39 total complaints in the last 3 years.
    • 23 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/10/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 2/14/2025 at 11:56 am this companies insured ran a red light and was struck by a vehicle (unit# 2) that clearly on the video had the right of way. This companies insured not only ran the light but was barely missed by the first vehicle that also had the right of way. The vehicle that did strike this unit (unit1) and both collied into my vehicle (unit #3) I have sent them the video from the ***************************** camera that clearly show their insured (unit #2) ran the red light and they are still trying to tell me that their insured had control of the intersection. Unit #1 also has the video, and my vehicle was stopped at the red light not moving at all when this happened. I call the insurance company and keep getting the run around and unit #1 insurance company Farmers is getting the same thing. I just want my vehicle fixed. It has been almost a month, and I should not have to file on my insurance and make my rate go up and my vehicle was not even moving. The officer saved the street camera video because he knew there was an issue because both people could not have the green light one person turning and the other going straight in different directions. I have an estimate from Caliber Collision but he said it would be more damage once all parts come off. I am paying for a 2025 and can't drive it because the headlights are out and all of the safety features are going off.

      Business Response

      Date: 03/21/2025

      Please find attached our response.  

      Customer Answer

      Date: 03/27/2025

      I am rejecting this response because:   My vehicle has been deemed a total loss. I have been calling your ************ to get this claim closed out. ***** ****** has reached out to me at all. It has been 2 and 1/2 business days now. I need to get a new vehicle and stop paying for this one. it took more that ********************************************* your response and GOD only knows how many calls as well as been treated nothing less than rude and been hung up on countless of times. What can we do to expedite the closing of this claim?

      Business Response

      Date: 04/07/2025

      The total loss was settled and paid on 3/28/2025.  A check was mailed to *****************.

    • Initial Complaint

      Date:03/06/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was rear ended by their insured 3 months ago and have yet to have my vehicle repaired. Insurance adjuster claimed she has tried to reach out via phone several times to the insured and had been unsuccessful. I personally reached out to the insured today and connected her her immediately. Insured told me no one from her insurance had called her. This company lied to me in order to avoid paying for damages.

      Business Response

      Date: 03/24/2025

      Please find attached our response. 

    • Initial Complaint

      Date:03/05/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My vehicle was damage in a car accident on 12-21-2024. The insurance company dropped me from their services but are giving me and my bank problems about the total list of my vehicle. Everytime i call the claim **** i get the run around on speak to the adjuster or a manager to get my vehicle resolved and my bank paid off . I spoke with the adjuster on 2-07-2025 name ***** ****** who emailed me my total lost paperwork and also signed paperwork for ***. I have called every week to have Mr ***** to send my bank a Letter of Guarantee to GECU the insurance company still has not done so . So in the meantime time i still making a car payment and getting charged a fee for not have insurance on a vehicle that is a total lost . Ive called every week to ask for Mr ***** to return a call back to me or either my bank to resolve this matter. Still nothing from the insurance company adjuster does not return call back and neither do Supervisor. I have my total lost paperwork with the settlement pay out.. my vehicle was 2020 *** ***** ***#***************** settlement amount ******. Please i really need help to get this resolved. Thank you

      Business Response

      Date: 03/24/2025

      Please find attached our response.  

    • Initial Complaint

      Date:02/19/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was in an accident with this companies insured who was at fault and they totaled my car. I submitted everything that was required and was told the company would mail out the check. I have called and emailed the insurance adjuster ******** ******* who refuses to email back or return calls at all or in a timely manner. I did receive an email response from her which did not answer any questions I was asking. When returning the email she then doesn't reply once again. They claim they mailed the check on January 27th and I have yet to see this check. When I ask if they can reissue the check and I can either pick up from the office in *****, direct deposit or re send a new check I was told from ******** that they can not cancel for 30 days. Their insured totaled my car and I need a vehicle to get back and forth to work. This is very poor practice on their part.

      Business Response

      Date: 03/26/2025

      Please find attached our response

    • Initial Complaint

      Date:01/24/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      11/05/2024 their insured driver totaled my car and hurt my wife. The police report found them at fault and their insurance has refused to pay and it has been nearly 3 months. My wife has to go through emotional and physical distress this is unacceptable.

      Business Response

      Date: 02/04/2025

      I have attached our response.  

    • Initial Complaint

      Date:01/07/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally lodge a complaint against CONNECT MGA LLC for its severe delays and irresponsible handling of the accident claim.Incident Overview On August 1, 2024, My wife and me were hurt by another SUV during driving. The at-fault driver admitted liability and reported the incident to CONNECT MGA LLC. I also have two witnesses.Since the accident, CONNECT MGA LLC has exhibited multiple concerning behaviors during the process, 1.CONNECT MGA LLC only sent mail to us twice (on August 2 and August 7, 2024) after the accident. There was no further contact until November 21, 2024. Despite our numerous follow-up attempts during this period, we were repeatedly told to wait without any substantive updates.2.Due to CONNECT MGA LLCs delays, we have to move our vehicle from the apartment parking to the repair shop for evaluation, accumulating storage fees. However, CONNECTs compensation offer unfairly deducts these fees. CONNECT MGA LLC privately negotiated with the repair shop without our knowledge or consent. We were only informed of these decisions when the compensation offer was sent via ********** the same time, we were forced to rely on rideshare services such as **** and Lyft for transportation. They are unwilling to compensate for all the costs.Request actions It has been over five months since the accident, my wife and me are still suffering from the consequences and harm caused by the incident. We hope the compensation process can be expedited as soon as possible.Our demands regarding the vehicle compensation are as follows: we are willing to accept CONNECT MGA LLC's compensation offer for the vehicle, but we absolutely cannot accept any deduction of storage fees from our compensation, as these costs were entirely caused by CONNECT MGA LLC's delays and irresponsibility. Additionally, the expenses we incurred from using **** and Lyft during this period must also be reimbursed. And push for personal injury compensation as soon as possible.

      Business Response

      Date: 01/21/2025

      Please find attached our response. 

      Claim # CCB01357219::001::001

      Customer Answer

      Date: 01/21/2025

      I am rejecting this response because:   The payment started to be pushed forward and we agreed on the consensus and the amount of the payment, but I have not received the payment for the total loss vehicle yet and I will agree to settle this complaint after receiving the payment. Thank you for BBB supporting.

      Business Response

      Date: 02/25/2025

      This claim was settled, and payment was issued for the agreed amount on 1/30/2025.

      Customer Answer

      Date: 02/25/2025

      I have reviewed the business response and accept this resolution. 

    • Initial Complaint

      Date:12/06/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My vehicle was damaged in a residential parking lot, where I am renting as I travel for work, ***************, ******** **. The driver of the vehicle who damaged my vehicle provided me with paperwork of insurance. I opened a claim through my insurance company as the insured has a foreign international drivers license and non-English speaking.The ********************** company on their behalf called and did the investigation on my behalf, but could never reach the insured driver of the vehicle that did the damage. 3 months later I received an email that states they are dropping my claim with no payout of damages done to my vehicle, by their insured party, (I have all photos) simply because the insured, by them, will not answer the phone numbers they have on file or the one I provided from the accident. They are liable. Claim # CCB01379199-001-001

      Business Response

      Date: 12/20/2024

      Please find attached our response.  

      Customer Answer

      Date: 12/20/2024

      I am rejecting this response because:   I can not download/read the response.

    • Initial Complaint

      Date:12/04/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I filed a claim on 09/10/24 and did not receive a response until about 10/16/24 when I finally called and was directed to the Adjuster, Mr. ***** ******. He proceeded with a settlement offer. Our car was deemed totaled and we needed the rental to get to work, which Mr. ****** stated we only had 3 days left to use. We did not accept the offer and tried to negotiate but had to keep renting the vehicle. We had to return the rental as we could no longer afford it. After several attempts to Mr. ****** and his Supervisor, Mr. ****** ***** to get them to respond with an answer, we finally accepted their offer on or about 11/07/24, signed documentation and we were told it would be about 5-7 days to get the settlement check to our ************* We called on or about 11/20/24 to get a status update and Mr. ****** advised that his *************** still had the documentation. On 11/22/24 the credit union received the letter of guarantee but no check. It is 12/03/24 and still have not received it nor a response from Mr. ****** or Mr. ***** after several attempts through phone calls and emails. This is very unprofessional and frustrating. We would like to be reimburse for the extra time of the vehicle rental and our car loan paid off. Any assistance you may provide is greatly appreciated. Blessings, ****** and ******* *****

      Business Response

      Date: 12/06/2024

      Please find attached our response.  

    • Initial Complaint

      Date:11/27/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business is submitting charges to my bank account and I have no idea what they do or how they got my info for an account that I just opened a week ago. Really shady!

      Business Response

      Date: 12/17/2024

      See attached response.

       

      Regards,

      Customer Answer

      Date: 12/17/2024

      I have reviewed the business response and accept this resolution. 

    • Initial Complaint

      Date:11/06/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My daughter was involved in an accident with the insured of this company on 09/09/2024. He fled the scene. After going to the police with their information i was able to get his insurance company info which is Connect MGA. I filed the claim with them on 09/12. I did not receive a call or anything from the company for one week. Which was just a letter in the mail asking me to contact them. I called and left several messages with no response. Finally on 10/08 i was able to get the adjuster ****** ******* on the phone. She took our information and statement and i have not received another call/mail/email anything. She stated her insured said it did not happen. I sent pictures in. I got her on the phone again on 10/25 and she stated she was still reviewing and would call me on Monday the 28th. Today is 11/06, i have since called her three times since the last time she answered on the 25th. I have not spoken to her and i just get a vm. I just called the main line and after waiting on hold for one hour and 27 minutes, they answered and transferred me back to her vm. This claim has been open for almost 2 months with no resolution, no communication, nothing. This company does not need to be in business.

      Business Response

      Date: 12/02/2024

      Please find attached our response.

    Connect MGA, LLC is BBB Accredited.

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