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Business Profile

Dental Discount Plans

Ameriplan USA

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dental Discount Plans.

Complaints

This profile includes complaints for Ameriplan USA's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ameriplan USA has 13 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/05/2026

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello - I have been trying to contact someone ANYONE via phone and always CLOSED I am trying to CANCEL our plan with Ameriplan and wanted it effective JANUARY 1 2026 - HOW do I go about it so they STOP charging us REMOVEDI cannot find MY card with MY Member Card so PLEASE help and HELP to cancel You sent I have been trying to contact ANYONE to CANCEL this - SINCE 1/1/26 - calling NO one answers, NO chat available, NO email responses You sent I NEED REMOVEDREFUNDED and my MEMBERSHIP CANCELED

      Business Response

      Date: 02/20/2026

      Ms. REMOVED,

      We sincerely apologize for the inconvenience caused by our phone system being down. We understand how frustrating that can be.
      Per your request, we have cancelled your account effective January 1, 2026. We have also refunded the January draft of $59.85 to the payment method we have on file.

      There will be no further drafts from your account.

      If you need anything else, please let us know.

      Thank you,

      REMOVED

      VP Operations

       

    • Initial Complaint

      Date:07/03/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They take every month money out of my account. I am no longer use them. I want to disengage myself from them. It has been years. I got involved with them years ago when my daughter was living, and since she has passed I don't engage with them. They have a number to call but they never respond back to a person. It is a continuous cycle. I want them to stop taking money out of my account and to disengage with them.

      Business Response

      Date: 07/08/2025

      Mr. REMOVEDhas been an independent business owner since 1998.  According to our contacts Mr. REMOVEDhas not contacted our office either via phone, email or chat so we were not aware that Mr. REMOVEDwanted to cancel .  As of today Mr. REMOVEDis cancelled and will not longer be charged for is IBO fees. 

      Let us know if you require further information

      REMOVED

      VP-Operations

    • Initial Complaint

      Date:12/05/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For 14 months they charged me a monthly fee, while I had cancelled service in the first month. I was actually the web designer working on their partner's site Esana Health and the only reason I signed up was for testing purposes and they told me they will cancel and refund me after the initial sign up. I had no idea I was on autobill, because the amount was low and I was not paying attention to my credit card statements. I have provided them proof and screenshot of emails to their rep, but they refused to refund me and ghosted me. No answer to my several emails.

      Business Response

      Date: 12/14/2023

      December 14, 2023

      REMOVED
      REMOVED; 91006
      Complaint Case #: 20962194

      Dear REMOVED:

      AmeriPlan Corporation is in receipt of your Consumer Complaint from the Better Business Bureau.

      I apologize that AmeriPlan was not informed of your request to cancel on October 18, 2021.   We did not receive any of the emails you sent regarding this cancellation.

      In reviewing your account, we find that on or about January 23, 2023, you contacted your financial institution and disputed the October, November, December 2022, and the January 2023 charges.  It is our understanding that these funds totaling $159.80 ($39.95 per month) were returned to your Discover card.

      We cancelled your membership in January 2023 and there have been no further drafts. Although AmeriPlan was not notified of your request to cancel, we will honor your request and refund $399.50 to your Discover card we have on file, by the end of December 31, 2023.


      Cordially,
      REMOVED, VP Operations

    Ameriplan USA is NOT a BBB Accredited Business.

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