About

Local BBB:

BBB serving North Central Texas

BBB File Opened:

9/27/2010

Business Started:

2/16/1999

Business Started Locally:

2/16/1999

Business Incorporated:

2/16/1999

Type of Entity:

Corporation

Alternate Names:

supascoota.us

Hieline Mobility Solutions

Licensing information

Additional Information

Refund and Exchange Policy

Return Policy
Returns

We make every effort to provide customers with the right products for their specific needs. But occasionally you may receive a product that doesn't work for you. If you have received a product and need to return it, follow these simple instructions:

Please read our Return Policy and make sure that your product qualifies for refund.
Submit an RMA (Return Merchandise Authorization)
Return Policy

You may return most new, unopened items sold and shipped by Hieline within 30 days of delivery for a full refund. Products must be in their original packaging and customer is responsible for shipping cost. All returns must meet the following conditions:

Product must be in its original packaging.
Product must be in its original new condition with no indication of usage.
A Return Merchandise Authorization (RMA) must be submitted within 30 days of delivery.
Product must be returned within 14 days of RMA date.
Non-refundable products

Custom-made products are non-refundable. These products are:

Sports wheelchairs
Ultra lightweight wheelchairs
Any custom-made wheelchair
Handycycles
Custom- made lift chairs
Open box items are also non-refundable.
Bath safety equipment are non-refundable for sanitation and hygienic reasons
Mattresses
Restocking Fee

15% restocking fee is applied to the following items when returned:

Lift chairs
Beds
Custom lightweight wheelchairs
Power wheelchairs
Vehicle lifts
Cushions and Backs
Rehab Shower Commode Chairs
Therapeutic ShoesParts
Important Notes

Returned items without RMA number will not be credited. Please call us @ 1-855-443-5463 to obtain a Return Merchandise Authorization.

Items must be returned within 14 days of RMA date.

Return Shipping Charges

Return shipping is customer's responsibility unless Hieline made an error. Please make sure that your item is shipped to proper address. We reserve the right to charge additional shipping fees if the item is shipped to the wrong address. Additional shipping fees may apply for missed pickup.

Cancelled Orders

Orders cancelled after the item has shipped are subject to all standard return policies. You must follow these procedures:

Accept delivery
Obtain an RMA Number
Ship the item back
Refused Delivery

If delivery of an item is refused, return shipping costs are deducted from the issued credit and a 25% restocking fee (minimum $25) will apply.

Second-Day and Next-Day shipping costs will not be credited if delivery is refused.

Issuing Credits

Once your return is received, Hieline will issue a credit to the credit card used for the purchase. Please allow up to 4 weeks for your credit to be issued. If you paid by check or money order, we will issue a check within 30 days.

Damaged and Defective Items

Please do not use RMA for defective and damaged items.

If your item is defective or was damaged during shipment, please call customer service at 1-855-443-5463 or email us at [email protected]. We will arrange for the item to be repaired or replaced promptly.

Referral Assistance

Texas Department of State Health Services
1100 W 49th St
Austin TX 78756
Phone Number: (512) 834-6600

Business Categories

Durable Medical Equipment, Medical Equipment, Hospital Supplies, Electric Scooter, Scooter Repair, Wheelchairs, Orthopedic Appliances