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Business Profile

Durable Medical Equipment

Hieline, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Durable Medical Equipment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/15/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased an electric scooter in June, 2023 based on the statement by the sales person named ******* that the cost would be reimbursed by ******** because she knew of other customers who got reimbursed by ******** for their purchases but that Hieline does not file the paperwork with ********* We made teh purchase, went to my orhopedic doctor and got a prescription for the scooter and applied for reimbursement. ******** denied reimbursement based on the fact that ******* is not an approved supplier. I contacted the owner on Sept. 15 2023 and he said we were not mislead and that he would not refund or help in any way. They lied/mislead/misrepresented and then declined to stand good for their statement. These people are dishonest, in my opinion. We should have checked with ******** first but depended on the honesty of our fellow citizens and we were mislead. My hope, since they refuse to do the honorable thing, is that their business fails. A curse be upon them.

    Business Response

    Date: 09/16/2023

    We appreciate you taking the time to share your feedback, and we're genuinely sorry to hear about your experience.
    We want to clarify that we never intend to mislead our customers. It's crucial to us that our customers have accurate information about their ******** reimbursement eligibility. However, we do advise our customers to do their own research and contact ******** directly to confirm their eligibility and the status of the supplier.
    We understand your frustration, and we sincerely apologize for any inconvenience you've faced. While we are not a ********-approved supplier, we are committed to assisting our customers in any way we can within our capabilities.
    Regarding your conversation with the owner, we deeply regret that your concerns were not adequately addressed. We take your feedback seriously and will use it as an opportunity to improve our customer service and communication.
    We will explore any possible resolution to this situation.
    Thank you for bringing this to our attention, and we hope to have the opportunity to assist you further in the future.

Hieline, Inc. is NOT a BBB Accredited Business.

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