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            Business ProfileCirro Energy

            Electric Companies

            Contact Information

            2745 Dallas Pkwy STE 200

            Plano, TX 75093-8729

            Get Directions
            Visit Website
            (800) 692-4776

            Business hours

            7:00 AM - 10:00 PM
            Business Hours
            7:00 AM - 10:00 PM
            7:00 AM - 10:00 PM
            7:00 AM - 10:00 PM
            7:00 AM - 10:00 PM
            7:00 AM - 10:00 PM
            7:00 AM - 10:00 PM
            7:00 AM - 10:00 PM

            Customer Reviews

            1/5

            Average of 18 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            82 complaints closed in last 3 years

            32 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 23

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Business Details

            Location of This Business
            2745 Dallas Pkwy STE 200, Plano, TX 75093-8729
            BBB File Opened:
            11/19/2001
            Years in Business:
            23
            Business Started:
            6/7/2001
            Business Started Locally:
            6/7/2001
            Date of New Ownership:
            4/17/2014
            Business Incorporated:
            10/15/2008
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • US Retailers, LLC
            Hours of Operation

            Primary

            M:
            7:00 AM - 10:00 PM
            T:
            7:00 AM - 10:00 PM
            W:
            7:00 AM - 10:00 PM
            Th:
            7:00 AM - 10:00 PM
            F:
            7:00 AM - 10:00 PM
            Sa:
            7:00 AM - 10:00 PM
            Su:
            7:00 AM - 10:00 PM
            Business Management
            • Mr. Ryan Coleman Ferebee, Marketing Manager
            • Ms. Karen Clarke
            Contact Information

            Principal

            • Ms. Karen Clarke

            Customer Contact

            • Mr. Ryan Coleman Ferebee, Marketing Manager
            • Ms. Karen Clarke
            • Ms. Elizabeth Killinger, President
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            82 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/24/2024

            Complaint Type:
            Billing Issues
            Status:
            Answered
            This is the 2nd time this fraudulent account ********** has shown up on my credit report. It was first reported in March 2022 for $208.00. Fraud Case with FTC #CC39832792 was resolved and removed from my credit report. It appeared again in June 2024 as same account number with a balance of $584.36. FTC report # ********* was filed 6/24/24.I have never done business with Cirro Energy, these are not my accounts. I have never lived in *****, I have resided in ****** for more than 10 years consistently.I have spoken to Cirro Energy and asked them to not allow any accounts to be opened in my name. They failed and here we are again.
            Read More
            Read 81 More Complaints

            Customer Reviews

            18 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Na N

            01/30/2024

            I moved and signed up for this company September 2023, I didn't receive a bill til December 2023, they turned my lights off January 3rd, I paid the half online to get it turned on, I called and the man said I would have to pay another $100+ to get it turned on! So I did. The man said I was ok! Then I look online it said I only owed $65, so I was going to pay it on thr due date ,then days later it says $300+, found out the $65 was an disconnection fee, then those months of not getting a bill they are making me pay for it double! They wants me to pay over $600 in one month for their mistakes! They do not have no email on file for me, to give me reminders, I even signed up with an email, they are not thinking about our frustrations, all they want is money from their mistakes, I will not recommend no one to them, their way of handling business is unfair.

            Cirro Energy Response

            01/31/2024

            We would like the opportunity to discuss your concerns, and have tried to contact you, but have been unable to reach you. Please reach out to ************** so we can assist. Thank you for your time.
            Read 17 More Customer Reviews

            Local BBB

            BBB serving North Central Texas

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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