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Business Profile

Electronic Educational Kits

Nest Learning, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronic Educational Kits.

Important information

  • Customer Complaint:
    Due to the volume of complaints filed against this business, BBB only publishes the details for 25% of the total complaints filed.

Complaints

This profile includes complaints for Nest Learning, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Nest Learning, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 25 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/31/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered two homeschool curriculums in March of this year-2022. They debited the funds from my account right away but I never received order. I tried multiple attempts at calling, leaving messages and emailing them with no response. I filed a fraudulent claim with my bank and they were unsuccessful as well. The total was $934.65.

      Business Response

      Date: 10/12/2022

      Business Response /* (1000, 5, 2022/09/01) */ Customer has now been refunded. I truly apologize for your not receiving your order. Thank you! Consumer Response /* (2000, 7, 2022/09/02) */ (The consumer indicated he/she ACCEPTED the response from the business.)

    • Initial Complaint

      Date:08/15/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order #***** I have not received it yet. Order was placed 6/23/22. $30.94 I have called and emailed multiple times via regular email. Also messages on Facebook multiple times. All inquiries have gone unresponsive. Requesting a refund of $30.94 and a negative review.

      Business Response

      Date: 09/23/2022

      Business Response /* (1000, 5, 2022/08/20) */ Hello and I'm so sorry for the delay in your order. I'm actually showing it's out for delivery today but if you don't want it, just let us know and we'll help with a return and refund. I am truly sorry for the delay in responding as well but definitely want to do whatever you need. Sincerely, Nest Consumer Response /* (2000, 7, 2022/08/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) I have received the item purchased.

    • Initial Complaint

      Date:07/20/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered the book **************** 2.0 on June 30 for $38.55. It never arrived. I've left two voicemails, sent an email, wrote in ****************** and sent an email on their website. I've heard nothing. I want a refund.

    • Initial Complaint

      Date:07/12/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 3/4/2022 $621.95 was debited from my account for the purchase of 36 animated DVD s with corresponding workbooks. The DVD's were never received. The organization will not answer phone calls nor answer emails regarding the status of the order. Please refund my money.

    • Initial Complaint

      Date:07/07/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a set of DVDs from Nest Learning on line April 10, 2020. I immediately got a confirmation, access to the "free" digital books that went with the DVDs and a notice that I would received confirmation of shipping. On April 11, my credit card was charged $559.95. I never received a confirmation of shipping. I began sending emails and making phone calls on May 9th. (In all 7 emails to customer service and at least 3 phone calls with messages.) I have never had a response of any kind. I am still receiving advertisements to my email. I finally decided to check their facebook page and found that several others had complained about service and recommended contacting the Better Business Bureau. Attached are the original confirmation from Nest Learning and the emails I sent to them.

    • Initial Complaint

      Date:06/30/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed order ****** on the 15th of June. In that order I ordered the two Classic Hero videos Joan of Ark, and the Write Brothers. These have still not shipped. I have written multiple times, and called and left messages. No response. I just want my two videos or a full refund of $38.27.

    • Initial Complaint

      Date:04/14/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with this company on March 14, 2022. They charged my account right away for $75.75. Since then I have not heard from them. I have emailed them 3 times and called twice and could not get through to Customer Service at all. I just want my money back. Thank you

    Nest Learning, LLC is NOT a BBB Accredited Business.

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