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Business Profile

Health Products

Primal Health, LP

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Products.

Important information

  • Customer Complaint:
    Due to the volume of complaints filed against this business, BBB only publishes the details for 50% of the total complaints filed.

Complaints

Customer Complaints Summary

  • 313 total complaints in the last 3 years.
  • 80 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/16/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I Purchased The Brain Book in early December. There was a proper charge of $39.03 made on December 5th 2024. Then on December 26, January 26, February 24th, and March 26th, there were additional charges of $39.97 taken from my **** Account. I ordered nothing since the first purchase and received nothing since then. I have since closed my **** Account and changed the account number. Since I have received nothing of value since the original purchase, I am requesting a check payable to me for $159.88 and mailed to my home at ******************************************* *******, WI *****. I expect to hear a response within 5 days. Thank you. ***** ****.

    Business Response

    Date: 04/17/2025

    Hi *****, thank you for taking the time to reach out to us. We sincerely apologize to hear that you did not have a great experience, and wed love the opportunity to make this right.

    We've taken a look at your account and see that the charges were for the renewal of the monthly Natural Health Connections newsletter, which had a free trial period and was a part of your original purchase of The Unbreakable Brain book. We are so sorry if this renewal came as a surprise, as we do our best to ensure its highlighted clearly on the checkout page, in the order confirmation email, and in your account details. Its important to us that youre continually satisfied with the newsletter and, if not, you may cancel the subscription at any time through your account or by reaching out to us.

    Going forward, weve gone ahead and canceled your newsletter subscription and refunded the four charges of $39.97, totaling $159.88. While we understand you've since closed the original card, the refunds have been issued electronically to the card ending in 9371. Your credit card company will transfer the funds to your new account on their end. Please allow 35 business days for the refund to reflect.

    If you need anything else, please dont hesitate to contact us directly at *********************************** or ************ (MF 7a6p, SS 8a5p, CST).

    Thank you,
    Customer Care Team

  • Initial Complaint

    Date:04/11/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a book on 10/24 not an on going subscription. Please cancel subscription now. I didnt notice the $49.97 on my credit card until this month. Would like this taken care of soon.

    Business Response

    Date: 04/11/2025

    Hi ******, thank you for taking the time to reach out to us. We sincerely apologize to hear that you did not have a great experience, and wed love the opportunity to make this right.
    We've taken a look at your account, and see that this charge is for the renewal of the monthly Natural Health Connections newsletter, which had a free trial period and was a part of your original purchase. We are so sorry if this renewal came as a surprise, as we do our best to ensure its highlighted clearly on the checkout page, in the order confirmation email, and in your account details. Its important to us that youre continually satisfied with the newsletter and, if not, you may cancel the subscription at any time through your account or by reaching out to us.

    Going forward, we have gone ahead and canceled this newsletter subscription and refunded the $149.91. Please allow 3-5 business days for this to be reflected on your account. If you need anything else, please contact us directly at *********************************** or ************ (M-F 7a-6p, S-S 8a-5p, CST).

    Thank you,
    Customer Care Team

  • Initial Complaint

    Date:04/05/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife ordered a book from Primal Health on 2/3/25. We received the book. Then on 2/24/25 and on 3/26/25 our credit card was charged $39.97. We have no email or other electronic confirmation of the book order or any additional charges. We have called the company's 877 number four times in the past week and left messages after long holds, , with no call back. We emailed their support email address, which generates a response that says they will get back to us within 48 hours, but we have no response. From reading other complaints here at the BBB, this looks like a monthly charge for some newsletter, which we are not receiving and did not order to begin with. We want the monthly charges stopped and the two $39.97 charges refunded.

    Business Response

    Date: 04/07/2025

    Hi *****, thank you for taking the time to reach out to us. We sincerely apologize to hear that you did not have a great experience, and wed love the opportunity to make this right. We've taken a look at your account, and see that this charge is for the renewal of the monthly Natural Health Connections newsletter, which had a free trial period and was a part of your original purchase. We are so sorry if this renewal came as a surprise, as we do our best to ensure its highlighted clearly on the checkout page, in the order confirmation email, and in your account details. Its important to us that youre continually satisfied with the newsletter and, if not, you may cancel the subscription at any time through your account or by reaching out to us.

    Going forward, we have gone ahead and canceled this newsletter subscription and refunded the $79.94. Please allow 3-5 business days for this to be reflected on your account. If you need anything else, please contact us directly at *********************************** or ************ (M-F 7a-6p, S-S 8a-5p, CST).

    Thank you,
    Customer Care Team

    Customer Answer

    Date: 04/07/2025

    I have reviewed the business response and accept this resolution, subject to receipt of the $79.94 refund offered by the business.

  • Initial Complaint

    Date:03/29/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Otdered a book, not a recurring subscription. Caccot find a way to cancel it

    Business Response

    Date: 03/30/2025

    Hi *******, thank you for taking the time to reach out to us. We sincerely apologize to hear that you did not have a great experience, and wed love the opportunity to make this right. We've taken a look at your account, and see that this charge is for the renewal of the monthly Natural Health Connections newsletter, which had a free trial period and was a part of your original purchase. We are so sorry if this renewal came as a surprise, as we do our best to ensure its highlighted clearly on the checkout page, in the order confirmation email, and in your account details. Its important to us that youre continually satisfied with the newsletter and, if not, you may cancel the subscription at any time through your account or by reaching out to us.

    Going forward, we have gone ahead and canceled this newsletter subscription and refunded the $79.94. Please allow 3-5 business days for this to be reflected on your account. If you need anything else, please contact us directly at *********************************** or ************ (M-F 7a-6p, S-S 8a-5p, CST).

    Thank you,
    Customer Care Team

    Customer Answer

    Date: 03/31/2025

    I have reviewed the business response and accept this resolution. 

  • Initial Complaint

    Date:03/20/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On or about August 8, 2024, I ordered a product from Primal Health. My credit card was charged $179.94 for this product. Subsequently, my credit card was charged an additional monthly recurring charge $39.97 beginning with first recurring charge posting to my credit card account on 08/29/2024. My husband is the primary account holder for my credit card and pays our monthly credit card bills. Neither he nor I noticed the reference monthly recurring charge by Primal Health until my husband was receiving the 2024 credit card charges for tax purposes. The Primal Health recurring monthly charge of$39.97 has continued since the first recurring charge that posted at stated herein. The most recent Primal Health charge posted to the credit card account referenced herein occurred on 03/20/2025. There have been eight Primal Health charge of $39.97 each on the referenced credit card account during the period 08/29/2024 through 03/20/2025. The sum total of the eight Primal Health monthly charges is $319.76. I tried to call Primal Health customer service. That phone call was unsuccessful, having been on hold for 10 minutes and then was directed to leave a message. I contacted the referenced credit card account customer service and was referred to the card issuer's **************************** My credit card account was immediately voided and the eight Primal Health transactions described herein were marked as disputed transactions. The card issuer's *************************** representative I spoke with the disputed transactions will be investigated and provide me with updates on the status of their investigation.

    Business Response

    Date: 03/21/2025

    Hi ******, Thank you for taking the time to reach out to us. We sincerely apologize for any confusion or frustration this has caused, and wed love the opportunity to make this right. We've taken a look at your account and see that the charges in question are for the renewal of the monthly Natural Health Connections newsletter, which included a free trial period and was part of your original purchase. We are so sorry if this renewal came as a surprise, as we do our best to ensure its clearly highlighted on the checkout page, in the order confirmation email, and in your account details.

    That said, we completely understand your concern. As a courtesy, we have processed a refund for three months' worth of charges, totaling $119.91, and have also gone ahead and canceled your newsletter subscription to prevent any future billing. Please allow 3-5 business days for the refund to be reflected on your account.

    If you need any further assistance, please don't hesitate to contact us directly at ********************************** or ************ (M-F 7 AM - 6 PM, S-S 8 AM - 5 PM CST).

    Thank you for your patience and for allowing us the opportunity to assist you.

    Best regards,
    Customer Care Team

  • Initial Complaint

    Date:03/19/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered three books July 25, 2024 for $61.90 and received them. No other merchandise was ordered, but starting in August $39.97 has been billed to our *************** credit card for a total of $279.97. We have called Primal using three different phone numbers and have yet not been able to talk to a representative. We're put on hold--listen to music and no one comes on.I mailed a letter to the company February 23, 2025 advising them about the situation. Forgot to mention that we are not receiving any merchandise for the $39.97.They have to stop billing us. We're almost willing to forgo the $279 but we the billing to stop.

    Business Response

    Date: 03/20/2025

    Hi *********, thank you for taking the time to reach out to us. We sincerely apologize to hear that you did not have a great experience, and wed love the opportunity to make this right.
    We've taken a look at your account, and see that this charge is for the renewal of the monthly Natural Health Connections newsletter, which had a free trial period and was a part of your original purchase. We are so sorry if this renewal came as a surprise, as we do our best to ensure its highlighted clearly on the checkout page, in the order confirmation email, and in your account details. Its important to us that youre continually satisfied with the newsletter and, if not, you may cancel the subscription at any time through your account or by reaching out to us.

    Going forward, we have gone ahead and canceled this newsletter subscription and refunded the $119.91. Please allow 3-5 business days for this to be reflected on your account. If you need anything else, please contact us directly at *********************************** or ************ (M-F 7a-6p, S-S 8a-5p, CST).

    Thank you,
    Customer Care Team

  • Initial Complaint

    Date:03/13/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife ordered product from this company in 2024. In September 2024 she called them to cancel a recurring automatic order and charge. After going through several phone calls in September to accomplish this we thought it was all settled. On March 11, 2025 we received another charge for $231 on our Discover card and have not authorized this charge or any further orders from this company. We have tried to call their listed number numerous times only to sit on music hold for ***** minutes with no response or answer. I emailed them on 3/11/25 demanding a response, but have not had any yet. The charge has not been rescinded and we have not authorized any kind of shipment. They are impossible it seems to get hold of, so we turn to the BBB for assistance. Thank you. (Note, the order was under my wife's name and email address--******* ***********, ********************

    Business Response

    Date: 03/14/2025

    Hi *****, Thank you for reaching out. We sincerely apologize for your experience, and wed love the opportunity to make things right. After reviewing your account, we found that the charge was for the CogniForce auto-shipment program, which renews every six months. It appears the automatic charge and shipment were processed as part of this subscription. Were very sorry if this renewal came as a surprise, as we do our best to highlight it clearly on the checkout page, in the order confirmation email, and within your account details. Our goal is to ensure your satisfaction, and if the subscription is no longer a good fit, you may cancel at any time through your account or by reaching out to us.

    Please rest assured that we have now canceled all future charges and shipments from this program. Additionally, we have issued a prepaid return label, which will be sent to your email address on file. Kindly return the unopened items using this label, and once received, we will process the necessary resolution. If you need any further assistance, please don't hesitate to contact us directly at ********************************** or ************ (M-F 7 AM - 6 PM, Sat-Sun 8 AM - 5 PM CST).

    Thank you,
    Customer Care Team

    Customer Answer

    Date: 03/14/2025

    I am rejecting this response because:   While their 'plan' to end the auto-shipment and refund/cancel the recent charge seems fine, I want to wait to be sure this works out as they indicate.  If they truly do send the return label and credit back the charge then we'll be fine.  Let's give it some time to play out before closing this complaint.  thank you.

    Business Response

    Date: 03/14/2025

    Hi *****, We completely understand your concerns and appreciate your patience as we work to resolve this matter. We want to assure you that we have processed a full refund of $231.00 back to your original payment method. Please note that the refund may take 3-5 business days to reflect in your account, depending on your banks processing time.

    As a reminder, please return the unopened items using the prepaid return label, which has been sent to your email address on file. Once we receive the return, this matter will be fully resolved. If you have any questions or need further assistance, please dont hesitate to reach out to us at ********************************** or ************ (M-F 7 AM - 6 PM, Sat-Sun 8 AM - 5 PM CST).

    Thank you,
    Customer Care Team

    Customer Answer

    Date: 03/18/2025

    I have reviewed the business response and accept this resolution.  The pending charge to my Discover card seems to have been removed.  Thank you for your assistance.  If the package for some reason does show up we will return it as directed; however, its possible they intercepted the shipment since they were able to cancel the pending charge.

     

  • Initial Complaint

    Date:03/10/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a book and some how they slipped in this monthly newsletter I did not want. I started seeing these charges on my credit card. Im very careful and watch for this scam but they just started charging me without my consent.

    Business Response

    Date: 03/10/2025

    Hi ******, thank you for taking the time to reach out to us. We sincerely apologize to hear that you did not have a great experience, and wed love the opportunity to make this right.
    We've taken a look at your account, and see that this charge is for the renewal of the monthly Natural Health Connections newsletter, which had a free trial period and was a part of your original purchase. We are so sorry if this renewal came as a surprise, as we do our best to ensure its highlighted clearly on the checkout page, in the order confirmation email, and in your account details. Its important to us that youre continually satisfied with the newsletter and, if not, you may cancel the subscription at any time through your account or by reaching out to us.

    Going forward, we have gone ahead and canceled this newsletter subscription and refunded the $99.94. Please allow 3-5 business days for this to be reflected on your account. If you need anything else, please contact us directly at *********************************** or ************ (M-F 7a-6p, S-S 8a-5p, CST).

    Thank you,
    Customer Care Team

  • Initial Complaint

    Date:03/08/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered some supplements from this company in 2023 and ever since I have been billed ***** to my credit card for what seems to be a publication of some kind. I have called numerous times to cancel this but have been put on hold and no one ever comes to the phone to talk. I have left voicemails but haven't heard back. I want this cancelled now and get my recent charges refunded.

    Business Response

    Date: 03/09/2025

    Hi ********, thank you for taking the time to reach out to us. We sincerely apologize to hear that you did not have a great experience, and wed love the opportunity to make this right. We've taken a look at your account, and see that this charge is for the renewal of the monthly Natural Health Connections newsletter, which had a free trial period and was a part of your original purchase. We are so sorry if this renewal came as a surprise, as we do our best to ensure its highlighted clearly on the checkout page, in the order confirmation email, and in your account details. Its important to us that youre continually satisfied with the newsletter and, if not, you may cancel the subscription at any time through your account or by reaching out to us.

    Going forward, we have gone ahead and canceled this newsletter subscription and refunded the $119.91. Please allow 3-5 business days for this to be reflected on your account. If you need anything else, please contact us directly at *********************************** or ************ (M-F 7a-6p, S-S 8a-5p, CST).

    Thank you,
    Customer Care Team

  • Initial Complaint

    Date:03/08/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered a book Blood Pressure Solution and now they keep charging us Stop charging us

    Business Response

    Date: 03/09/2025

    Hi *******, Thank you for reaching out! Were sorry to hear about the confusion regarding the charges. After checking your account, we can confirm that there are no active subscriptions or recurring charges associated with your order for Blood Pressure Solution.

    If you believe there has been an error or if you need further assistance, please dont hesitate to contact our customer support team directly. You can reach us at:
    ************************************************************ or ************ (Monday - Friday: 7 AM - 6 PM CST, Saturday - Sunday: 8 AM - 5 PM CST)

    Were happy to assist you with anything you need. Thank you for being a valued customer, and we hope you enjoy your book!

    Thank you,
    Customer Care Team

Primal Health, LP is NOT a BBB Accredited Business.

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