Reviews

Review Details

• Review fromLaurence H

  Date: 04/12/2025

  1 star

  Laurence H

  Date: 04/12/2025

  A few days after my wife died from dementia I listened to a long online lecture about how Primal Labs LP had a solution for "memory and brain health." I was very vulnerable at the time and I signed up for a container that contained capsules that would give me "better memory performance" and "calm and accurate thinking." The brand name is CogniForce. When I got the capsule container in the mail I was shocked to see a tab on the top of the container that says "WARNING. Cancer and Reproductive Harm. ********************** " Primal Labs never told me or probably any other purchaser in ********** that these capsules might cause cancer and reproductive harm. To not tell a purchaser about possible harm is surely fraudulent. I called them on the phone and the person who answered said that I could ignore this. I am now in the process of trying to get alll of my money back. They did give me part of it back but then kept on charging me every month. Who would ever take capsules that might cause cancer?

  Primal Health, LP

  Date: 04/14/2025

  Hi ********,Thank you for taking the time to reach out to us. We sincerely apologize to hear that you did not have a great experience, and wed love the opportunity to make this right.We've taken a look at your account, and see that this charge is for the renewal of the monthly Natural Health Connections newsletter, which had a free trial period and was a part of your original purchase. We are so sorry if this renewal came as a surprise, as we do our best to ensure its highlighted clearly on the checkout page, in the order confirmation email, and in your account details. Its important to us that youre continually satisfied with the newsletter and, if not, you may cancel the subscription at any time through your account or by reaching out to us.Going forward, we have gone ahead and canceled this newsletter subscription and refunded the $54.34. Please allow 3-5 business days for this to be reflected on your account.Regarding the CogniForce capsules, we completely understand your concern. We do include a California Proposition 65 warning on certain products as required by state law, which is intended to inform customers about potential exposuresnot necessarily indicate risk or that the product is unsafe when used as directed. We certainly want you to feel comfortable and confident in anything you receive from us, and we offer a 60-day money-back guarantee on the product. If you would like to return it for a refund, please give us a call so we can help get that arranged for you.If you need anything else, please contact us directly at *********************************** or ************ (MF 7a6p, SS 8a5p, CST).Thank you,Customer Care Team

• Review fromBill G

  Date: 03/29/2025

  1 star

  Bill G

  Date: 03/29/2025

  The overall experience should be a minus 10! I ordered a book for this company. I rec'd the book which is worthless. I have attempted to contact the company via phone. Interestingly enough, their phone number does not appear (complete) on my credit card bill I have disputed with Discover. They keep charging my CC a monthly charge of about $60.00 every month. - NOT WHAT I SIGNED UP FOR!! This is a dishonest outfit just taking peoples money!! They whould be shut down!

  Primal Health, LP

  Date: 03/30/2025

  Hi *******, thank you for taking the time to reach out to us. We sincerely apologize to hear that you did not have a great experience, and wed love the opportunity to make this right. We've taken a look at your account, and see that this charge is for the renewal of the monthly Natural Health Connections newsletter, which had a free trial period and was a part of your original purchase. We are so sorry if this renewal came as a surprise, as we do our best to ensure its highlighted clearly on the checkout page, in the order confirmation email, and in your account details. Its important to us that youre continually satisfied with the newsletter and, if not, you may cancel the subscription at any time through your account or by reaching out to us.Going forward, we have gone ahead and canceled this newsletter subscription and refunded the $160.77. Please allow 3-5 business days for this to be reflected on your account. If you need anything else, please contact us directly at *********************************** or ************ (M-F 7a-6p, S-S 8a-5p, CST).Thank you,Customer Care Team

• Review fromTawnya W

  Date: 03/26/2025

  1 star

  Tawnya W

  Date: 03/26/2025

  Ive been trying to login to pause. My subscription and the website is telling me I have never signed up. I get charged every month and get product in the mail, but the website is claiming I dont exist. The phone number list on the website goes to an attorney in ******** and I have gotten zero response from ******** and ******** experience with the supplements has been pleasant, but not having truthful. Contact information posted has me very leery about the legitimacy of this business.

  Primal Health, LP

  Date: 03/27/2025

  Hello ******, We sincerely apologize for your negative experience. We would love the opportunity to learn more about your specific situation and make things right. Unfortunately, we were unable to locate your account using the information provided.Could you please contact us directly so we can assist you better? We look forward to speaking with you and working toward earning back your business.Thank you,Customer Care Team ************

• Review fromHeather H

  Date: 03/26/2025

  1 star

  Heather H

  Date: 03/26/2025

  On 9/09/2024 I made a purchase of some supplements for $179.94. Expensive but I thought we would give them a try. I had no idea a scam would follow. Once they had my card on file, all it took was a family crisis to distract me from the monthly recurring charges of $39.97, beginning 21 days after my original purchase, supposedly for a newsletter that IF I did receive, I must of thought it was junk mail and threw it away. Because I had two family members pass away and family surgeries and other crisis things going on, I did not notice the 5x charges until January 27, 2025. I contacted Primal Health and was fortunate to get an honest lady on the phone who was helpful enough to credit back 4 of those charges. When I checked my statement and saw that there were actually 5 charges and 1 was not credited back, I sent an email on 2/03/2025 to support@primalhealthlp. A generic, unidentified Customer Support Team responded back to my email the next day saying, "We have a 60-day policy (for refunds), and we've provided more than that. I responded back to the Customer Support Team with the following email message..."It should be a 60-day refund on authorized purchases but the $39.97 was not an authorized purchase that I would expect to be refunded. If you are not going to refund the 5th $39.97 then please provide full details of why this charge occurred, what it was for, and proof of authorization. Your response is unexpected as we are still using your product and it compromises doing future business with you when this has caused a lack of trust. Thank you for **************** date, there has been no response to the last email asking why this charge occurred, what it was for, and proof of authorization. Its possible someone with ethics from the company may read this and give me the $39.97 they owe me back like they should do but, if not, it was worth my time and expense to warn other consumers. Buyer beware.

  Primal Health, LP

  Date: 03/27/2025

  Hi *******, Thank you for taking the time to reach us. We sincerely apologize for the frustration and inconvenience you've experienced. We understand how difficult it must have been dealing with personal hardships while also facing unexpected charges, and we deeply regret any added stress this situation has ********* clarify, our subscription service includes a recurring newsletter charge, which begins 21 days after the initial purchase. However, we recognize that you were unaware of this charge and that our communication may not have been as clear as it should have been. We truly appreciate your patience and the opportunity to make things right.We have gone ahead and processed a refund for the fifth charge of $39.97 today. You should see the credit reflected in your account within a few business days, depending on your financial institution. Additionally, we appreciate your feedback and will be reviewing our processes to ensure better clarity and customer experience moving forward.Again, we sincerely apologize for any inconvenience this has caused and appreciate your continued support of Primal Health. If you need anything else, please contact us directly at *********************************** or ************ (M-F 7a-6p, S-S 8a-5p, CST).Thank you,Customer Care Team

• Review fromPaige B

  Date: 03/26/2025

  5 stars

  Paige B

  Date: 03/26/2025

  I've been taking this supplement twice a day for four months. It has completely changed my life. I will post a full review on Primal Queen, Amazon, and other sites. I feel like it would be too much information on the BBB site.

  Primal Health, LP

  Date: 03/27/2025

  Thank you for the 5-star review! Were thrilled to hear that youre satisfied with our product and look forward to serving you in the future. Your positive feedback means a lot to us and helps us continue to grow. We truly appreciate your supportthank you for choosing Primal Health!Customer Care Team ************

• Review fromElaine B

  Date: 03/24/2025

  1 star

  Elaine B

  Date: 03/24/2025

  I ordered a book. Starting February 18, 2025, $39.97 was taken out of my account and again March 18, 2025. I have not authorized this and you only get voice mail when calling. My bank will dispute this.

  Primal Health, LP

  Date: 03/25/2025

  Hi ******, thank you for taking the time to reach out to us. We sincerely apologize to hear that you did not have a great experience, and wed love the opportunity to make this right.We've taken a look at your account, and see that this charge is for the renewal of the monthly Natural Health Connections newsletter, which had a free trial period and was a part of your original purchase. We are so sorry if this renewal came as a surprise, as we do our best to ensure its highlighted clearly on the checkout page, in the order confirmation email, and in your account details. Its important to us that youre continually satisfied with the newsletter and, if not, you may cancel the subscription at any time through your account or by reaching out to us.Going forward, we have gone ahead and canceled this newsletter subscription and refunded the $79.94. Please allow 3-5 business days for this to be reflected on your account. If you need anything else, please contact us directly at *********************************** or ************ (M-F 7a-6p, S-S 8a-5p, CST).Thank you,Customer Care Team

• Review fromR. B.

  Date: 03/23/2025

  1 star

  R. B.

  Date: 03/23/2025

  Terrible terrible business. Zero stars if it were possible. After my initial 3 bottles they sent 3 more a few months later and charged my cc $420. Ive called at least 6 times getting a different person each time. Ive been told theyll send me an email with a return authorization code and instructions on where to return the product. Theyve never sent an email. Each time I call they say it may be in your spam folder. Of course it isnt. Ive given them a second email address since I never received any emails from them at the first one. The most recent call she said shed have the email sent within 30 mins to an hour. She even sent me a practice email which I received to make sure they had the 2nd email correct. After that, NOTHING!!! This company is a scam and should be shut down. Im seriously considering a class action lawsuit. Ive spoken to a lawyer and he said we would have a decent case after so many attempts to get my refund. Whatever YOU do, DONT order anything from them.

  Primal Health, LP

  Date: 03/26/2025

  Hi *****, thank you for taking the time to communicate with us. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible. We will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future. Please accept our sincerest apology for any inconvenience this may have caused. Again, we highly appreciate your feedback. Its our goal to retain you as a satisfied customer and will hope to serve you again in the future.Thank you, Customer Care Team ************

  R. B.

  Date: 04/01/2025

  The company has contacted me. Thank you to Ms. ********** She saw that I had been overcharged for items not sent as well as had made multiple attempts at returning the items I had received. She gave me an immediate refund for the items not sent. In addition she was able to send me the email so the return label could be printed. IT ONLY TOOK ONE ATTEMPT and I received it in my email. I have returned the item and ************ said the remaining charges will be refunded when they receive the package. She was extremely kind, understanding and professional even when I wasnt very nice. She also gave me her direct number and extension in case there were any problems with the refunds. This company has a very professional individual in Ms. ********** I am satisfied with the outcome although I wish it had not taken so long.

• Review fromJill m

  Date: 03/20/2025

  2 stars

  Jill m

  Date: 03/20/2025

  Ordered 1xbottle of pills that totalled ******. And they charged me also for a ************ pill *****. I saw the charge te next day, 1/6/25. Was told iv we oud get the full ***** refund and ****** for the primal lift, you know restocking fee. Each time I call the amounts chane. They are back e d up in billing, shorthanded. No one can call or email the ***** Been told they will investigate, it's going on 3 months. I call weekly and just get more. Bs from them. So please don't use this ***************. Rip offs, all sound Indian and they only have a po box to contact. Probably not in the ***.

  Primal Health, LP

  Date: 03/24/2025

  Hi ****, thank you for taking the time to communicate with us. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible. We will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future. Please accept our sincerest apology for any inconvenience this may have caused. Again, we highly appreciate your feedback. Its our goal to retain you as a satisfied customer and will hope to serve you again in the future.Thank you, Customer Care Team ************

• Review fromJim M

  Date: 03/17/2025

  1 star

  Jim M

  Date: 03/17/2025

  Where is the zero star icon? This is the worst group of con artists i have ever dealt with. The customer service is deplorable. Promises, promises and not one of them fulfilled. I strongly urge potential customers to stay away from this outfit. The supplements are useless, as is the customer service.

  Primal Health, LP

  Date: 03/19/2025

  Hi ***, We're truly sorry to hear about your experience and any frustration this has caused. Customer satisfaction is our top priority, and we want to ensure this matter is fully resolved for you. Upon reviewing your account, we see that you initially reached out on 03/07/2025 via email regarding a return due to an adverse reaction to the supplements. Our customer care team responded the same day, providing you with an *** return label for the refund process.Additionally, you mentioned an unexpected charge on 02/19/2025. After reviewing your account, we confirmed that the *** subscription was active. We sincerely apologize if this renewal came as a surprise, as we make every effort to clearly highlight it on the checkout page, in the order confirmation email, and in your account details. Please know that we have now canceled your newsletter subscription and processed a refund of $79.94. Kindly allow 3-5 business days for the amount to reflect in your ********** ensure a smooth resolution, we want to confirm that you have received the *** return kit. Once we receive the returned items, we will proceed with the refund accordingly. If you havent received the return kit or need any further assistance, please dont hesitate to reach out to our customer care team at ********************************** or ************ (M-F 7 AM - 6 PM, S-S 8 AM - 5 PM, CST).We sincerely appreciate your patience and the opportunity to make things ********** regards,Customer Care Team

• Review fromNancy G

  Date: 02/22/2025

  1 star

  Nancy G

  Date: 02/22/2025

  I bought 3 bottles of suppliments from them. 30 day money back if not happy with this product. I returned it as my *** told me not to take it. This was purchased was 11/25/2024. Returned in a week. Today is February 22, ************************************ my $116.64 back! I have emailed them a couple of times. Once I got a guy on their phone number and he said good luck getting your money back. I want my money back. I want to see them Out of business! They are stealing from the public! I am living on a small social security check and I need my money back! someone please help me.

  Primal Health, LP

  Date: 02/24/2025

  Hi *****, thank you for taking the time to communicate with us. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible. We will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future. Please accept our sincerest apology for any inconvenience this may have caused. Again, we highly appreciate your feedback. Its our goal to retain you as a satisfied customer and will hope to serve you again in the future.Thank you, Customer Care Team ************

  Primal Health, LP

  Date: 02/24/2025

  Hi *****,We sincerely apologize for the delay in processing your refund and for any frustration this has caused. We completely understand how important it is for you to receive your refund in a timely manner, and we appreciate your patience while we work to resolve this for you.Weve submitted a request for a mailed check to be sent to the address on file. Please note that approval is required for this process, and once approved, it may take 2-4 weeks for you to receive the check.If you have any further questions or need additional assistance, please dont hesitate to reach out to us at ********************************** or call us at ************ (M-F 7a-6p, S-S 8a-5p, CST).Thank you for your patience, and we truly appreciate the opportunity to make this right for ******** regards,Customer Care Team