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Business Profile

Investment Advisory Services

Fisher Investments

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Fisher Investments's headquarters and its corporate-owned locations. To view all corporate locations, see

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Fisher Investments has 21 locations, listed below.

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    Customer Complaints Summary

    • 15 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/01/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Fisher Investments mislead my wife by failing to notify her that her investments were not subject to the fluctuations of risk on price. Her understanding was that she was investing in bonds. Meaning the return would be the coupon value. Instead, without explaining the consequences, Fisher invested her in ETF-Bonds which vary in price and act as a stock. She suffered excessive losses in her retirement funds (she is over 70) in this breach of their fiduciary duties.

      Business Response

      Date: 03/13/2023

      Dear ****************,

      The Better Business Bureau has notified us of the complaint you posted on their website (#********), and has asked us to respond.

      In your review,you state that Fisher Investments misled your wife by failing to notify her that her fixed income allocation would be invested in Exchange Traded Funds (ETFs),which you say act like stocks. You also say that prices for individual bonds,in contrast to fixed income ETFs, are determined solely by their coupon value.Neither of these statements are accurate.

      We respect the privacy of all our clients and we will not discuss in this public forum her personal circumstances or reasons for changes in her portfolio strategy over her time as a client which was prior to your involvement. 

      Contrary to your assertions we did review our continued use of fixed income ETFs relative to individual bonds in her portfolio with you and your wife in 2020. As we discussed then, fixed income ETFs are more liquid than individual bonds, which we believed was particularly beneficial to your wife, and you both agreed.Despite multiple conversations regarding fixed income ETFs, and holding them for a lengthy period in your wifes portfolio even prior to your involvement,no change was ever requested by you or your wife. 

      Please also consider that fixed income ETFs, like individual bonds, are not strongly correlated with the stock market. However, as we discussed with your wife when initially adding fixed income to the portfolio, prices for fixed income have an inverse relationship with interest rates, and in this way fixed income ETFs and individual bonds are subject to price fluctuation. 

      We were disappointed your wife chose to terminate our services last year as we enjoyed a very warm relationship with her for many years.  We continue to wish you both all the best.

      Thank you,
      Fisher Investments

       ******* ******** ** ********** ***** ** **** ****** *********

      Customer Answer

      Date: 03/13/2023

       
      Complaint: ********

      I am rejecting this response because it is completely inaccurate as to how Fisher Investments mislead.

      Sincerely,

      *********************

    • Initial Complaint

      Date:10/21/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We chose to transfer our retirement funds from Fisher to another Financial Investment Company. The fund transfer occurred on July 8th of 2022. Fisher is now trying to collect advisory fees from us for a invoice date of July 7th, so Fisher cant say they didnt know about these prior to the transfer. These fees should have been taken care of by Fisher prior to transferring our funds. I would like a statement from Fisher stating that we owe $0 and that our account is closed.

      Business Response

      Date: 10/31/2022

      Dear ****************,

       

      We received your Better Business Bureau complaint (#********). We regret your disappointment, but are pleased we have been able to resolve this matter to your satisfaction.  We thank you for having been a client and wish you all the best.

       

      Best regards,

      Fisher Investments 

      Customer Answer

      Date: 11/03/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:05/12/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am receiving phishing and spam emails and want it to stop, I am receiving emails from ********************* Fisher Investments Private Client Group Phone: *************************| Fax: ************ Email: ************** Sent to me at ***************

      Business Response

      Date: 05/19/2022

      Dear **************,

      We received your Better Business Bureau complaint (#********) regarding email contact by our business.  We have no reason to want to bother you and have added your information to our email suppression list.  Be assured we will be diligent in suppressing your name and address from future contact.  

      Thank you for giving us the opportunity to respond.  If you have questions,please feel free to contact us at ************** or **************.

      Best regards,
      Fisher Investments

      Customer Answer

      Date: 05/19/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************

    • Initial Complaint

      Date:05/09/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We chose to transfer our retirement funds from Fisher to another Financial Investment Company. This transfer occurred in December of 2021. Fisher finalized the transfer in December, but is now trying to collect advisory fees from us. These fees should have been taken care of by Fisher prior to transferring our funds. I would like a statement from Fisher stating that we owe $0 and that our account is closed.

      Business Response

      Date: 05/16/2022

      Dear ***********************, 

      We received your Better Business Bureau complaint (#********).  Per our conversation with you on 5/11/22, and follow up letter dated 5/12/22, we now consider this issue fully resolved.  Thank you and we wish you all the best.

      -Fisher Investments

      Customer Answer

      Date: 05/17/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      Victoria McClellan 

    Fisher Investments is BBB Accredited.

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